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Hall of Shame - Worst SPG experiences (Where would you not stay again?)

Hall of Shame - Worst SPG experiences (Where would you not stay again?)

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Old Sep 14, 16, 10:43 pm   -   Wikipost
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The following hotels have been voted as the worst in the Starwood portfolio of hotels.

Hotels with a low number of votes, and there is a majority that only have one vote each, should be taken with a huge grain of salt.

Moreover, several hotels have had significant renovations since the original vote(s) were cast. As a result, negative votes for those properties should be discounted.

This Wiki may be edited by anyone with the requisite number of posts in this forum.

ALOFT LEAWOOD-OVERLAND, KS
ALOFT DALLAS DOWNTOWN, TX
ALOFT FRISCO, TX

FOUR PTS TUCSON UNIVERSITY PLAZA, AZ (Now ALOFT TUCSON UNIVERSITY)
FOUR PTS BAKERSFIELD, CA
FOUR PTS SAN FRANSISCO AIRPORT, CA (x2)
FOUR PTS SAN FRANCISCO BAY BRIDGE, CA (x2)
> June 2014: Bath towels stank. Night staff at front desk were curt and unkempt -- a guy had crooked glasses and dandruff all over his suit jacket. He frowned several times while processing my check in. No smile or welcome, verbally or nonverbally. While I was checking in he received phone calls from several guests, and he refused every request swiftly, firmly, and without apology: "No. What?! No. Housekeeping is closed." I trashed the hotel in a post-stay survey and received an apology from the manager with a vague offer of a future room upgrade. No compensation.

FOUR PTS MIAMI, FL (X3)
FOUR PTS CHICAGO O'HARE AIRPORT, IL (x5)
FOUR PTS LEXINGTON, KY
FOUR PTS NEW ORLEANS AIRPORT, LA (x2) (No longer *W, now a Wyndham)
FOUR PTS ALLENTOWN, PA (No longer a *W, now a Days Inn)
FOUR PTS PHILADELPHIA CITY CENTER, PA
FOUR PTS YORK, PA
FOUR PTS BOSTON LOGAN AIRPORT, MA (x6)
FOUR PTS EASTHAM CAPE COD, MA
FOUR PTS BALTIMORE WASHINGTON INT'L AIRPORT, MD (Now ALOFT BWI)

FOUR PTS GEELONG, GEELONG, AUSTRALIA (No longer *W, now a Novotel)
FOUR PTS LAKESHORE, TORONTO, CANADA (Closed)
FOUR PTS CENTRAL KÖLN, GERMANY (No longer *W, now Wyndham)
FOUR PTS MILAN CENTER, MILAN, ITALY
FOUR PTS LANGKAWI, LANGKAWI, MALAYSIA (No longer *W)


ELEMENT MIAMI INTERNATIONAL AIRPORT, FL


SHERATON ANCHORAGE HOTEL & SPA, AK (x2)
SHERATON ANAHEIM, CA
SHERATON DELFINA SANTA MONICA HOTEL, CA (x2) (Rebranded as Le Meridien)
SHERATON GATEWAY LOS ANGELES, CA
SHERATON GATEWAY SAN FRANCISCO AIRPORT, CA (No longer *W, now a Hilton)
SHERATON MISSION VALLEY SAN DIEGO HOTEL, CA (x2)
SHERATON LA JOLLA HOTEL, CA (x2)
SHERATON UNIVERSAL HOTEL, CA (x2)
SHERATON HARTFORD HOTEL, CT
SHERATON STAMFORD HOTEL, CT
SHERATON WALT DISNEY WORLD DOLPHIN, FL (X2)
SHERATON FORT LAUDERDALE AIRPORT, FL (x2) (Closed to become Le Meridien in 2017)
SHERATON SUITES CYPRESS CREEK FT. LAUDERDALE, FL (X2)
SHERATON TAMPA RIVERWALK HOTEL, FL
SHERATON GATEWAY HOTEL ATLANTA AIRPORT, GA (X2)
SHERATON PRINCESS KAIULANI, HI (x4)
SHERATON MAUI RESORT & SPA, HI
SHERATON CHICAGO HOTEL & TOWERS, IL
SHERATON SPRINGFIELD MONARCH PLACE HOTEL, MA (X2)
SHERATON ANNAPOLIS, MD (No longer *W, now Crowne Plaza)
SHERATON BALTIMORE CITY CENTER, MD (X2) (No longer *W, now a Radisson)
SHERATON COLUMBIA, MD
SHERATON KANSAS CITY SPORTS COMPLEX, MO (Rebranded as FOUR POINTS)
SHERATON CHAPEL HILL, NC
SHERATON CHARLOTTE AIRPORT HOTEL, NC
SHERATON ATLANTIC CITY, NJ (x2)
SHERATON EATONTOWN, NJ
SHERATON MEADOWLANDS HOTEL & CONFERENCE CENTER, NJ (No longer *W)
SHERATON ALBUQUERQUE UPTOWN, NM
SHERATON JFK AIRPORT HOTEL, NY (x3)
SHERATON NEW YORK HOTEL & TOWERS, NY (x2)
SHERATON OKLAHOMA CITY HOTEL, OK
SHERATON DOWNTOWN PHILADELPHIA HOTEL, PA (x5)
SHERATON PROVIDENCE AIRPORT HOTEL, RI
SHERATON DALLAS HOTEL, TX
SHERATON RESTON HOTEL, VA


SHERATON MIRAGE PORT DOUGLAS, GOLD COAST, AUSTRALIA
SHERATON BRUSSELS HOTEL, BRUSSELS, BELGIUM (x3)
SHERATON NASSAU BEACH RESORT, NASSAU, BAHAMAS (x2) (No longer *W, now Melia Beach Resort)
SHERATON SAO PAULO WTC HOTEL, SAO PAULO, BRAZIL
SHERATON ON THE FALLS HOTEL, ONTARIO, CANADA
SHERATON GREAT WALL, BEIJING, CHINA (x2)
SHERATON SHARM HOTEL, RESORT & SPA, SHARM EL SHEIKH, EGYPT
SHERATON MEDIA HOTEL & TOWERS, JAKARTA, INDONESIA (No longer *W)
SHERATON BUGANVILIAS RESORT & CONVENTION CENTER, PUERTO VALLARTA, MEXICO
SHERATON OLD SAN JUAN HOTEL & CASINO, PUERTO RICO
SHERATON TOWERS, SINGAPORE (x2)
SHERATON MASLAK HOTEL, ISTANBUL, TURKEY (x2) (No longer *W, now Steinberger)
SHERATON (THE) PARK LANE HOTEL, LONDON, UK (x3)
SHERATON SKYLINE HOTEL HEATHROW, LONDON, UK (x5)
SHERATON JUMEIRAH BEACH, DUBAI, UNITED ARAB EMIRATES (UAE) (x2)


LE MERIDIEN DALLAS NORTH, TX
LE MERIDIEN HELIOPOLIS, CAIRO, EGYPT (x2)
LE MERIDIEN PYRAMIDS, CAIRO, EGYPT
LE MERIDIEN DEAD SEA, ISRAEL (x3) (No longer *W)
LE MERIDIEN BEACH PLAZA, MONACO
LE MERIDIEN N'Fis, MARRAKECH, MOROCCO
LE MERIDIEN NICE, FRANCE
LE MERIDIEN BARBARONS, MAHE, SEYCHELLES (No longer *W, now Avani Seychelles)


LUXURY COLLECTION - SLS HOTEL AT BEVERLY HILLS, CA
LUXURY COLLECTION - HOTEL NATIONAL, MOSCOW, RUSSIA
LUXURY COLLECTION - PRINCE DES GALLES, PARIS, FRANCE (x2)
*** This hotel has had a full renovation since the negative votes were cast and is now a stellar property.
LUXURY COLLECTION - SHERATON GRANDE LAGUNA, PHUKET, THAILAND (No longer *W, now Angsana)
LUXURY COLLECTION - SHERATON GRANDE SUKHUMVIT, BANGKOK, THAILAND
*** The negative vote was due to the color of the tiles in the bathrooms, which seems a particularly petty reason to categorize it as one of the worst in the Starwood portfolio.


W LOS ANGELES - WESTWOOD, CA
W ATLANTA - MIDTOWN, GA (X2)
W CHICAGO - LAKESHORE, IL (X3)
> May 2013: Sloppy housekeeping; room had trash left behind by previous guest. Broken AC; maintenance fixed for the afternoon, but it broke again overnight. Front desk, upon checkin, claimed no king rooms available (only doubles) despite non-suite king rooms for sale on spg.com. They assigned me a room by the elevator where I could hear nonstop dings and whooshes from the elevator shaft. Front desk was staffed by an uppity fellow who never cracked a smile. What a joke of a 12k points redemption.

W NEW ORLEANS, LA (X2) (Rebranded as Le Meridien)
W NEW ORLEANS - FRENCH QUARTER, LA


WESTIN BONAVENTURE, CA (X2)
WESTIN SAN FRANCISCO MARKET ST., CA (X2) (No longer Westin, still *W
WESTIN SAN FRANCISCO AIRPORT, CA
WESTIN ST. FRANCIS, CA (x2)
\WESTIN DIPLOMAT RESORT & SPA, FL (No longer *W)
WESTIN FORT LAUDERDALE BEACH RESORT (No longer *W)
WESTIN PEACHTREE ATLANTA, GA (X2)
WESTIN MAUI, HI (x2)
WESTIN MICHIGAN AVENUE, CHICAGO, IL (x3)
> December 2012: Moldy shower tiles. Some rooms were so tiny you'd think you were in Tokyo. Irritating whoosh-whoosh from elevator shaft if room was close to elevator. Bad insulation of sound from hallways. Low class clientele - loud and boisterous folk who enjoyed bragging at 3 a.m. about sexual conquests. Low class front desk - when I asked for a room change because of noise, they asked me if my room was dirty.

WESTIN NEW ORLEANS CANAL PALACE, FRENCH QUARTER, LA
WESTIN NEW YORK TIMES SQUARE, NY (X2)
WESTIN LAS VEGAS HOTEL, CASINO & SPA, NV (x11)
WESTIN MEMPHIS BEALE ST, TN
WESTIN GALLERIA HOUSTON, TX (X3)
WESTIN OAKS HOUSTON, TX (X3)
WESTIN STONEBRIAR, TX
WESTIN ARLINGTON GATEWAY, VA
WESTIN AT TYSON'S CORNER, VA
WESTIN SEATTLE, WA

WESTIN NOVA SCOTIAN, HALIFAX, CANADA (X2)
WESTIN PARIS, FRANCE
WESTIN PALACE, MILAN, ITALY
WESTIN RESORT & SPA, CANCUN, MEXICO (x2)

ASIA
SHERATON SEOUL PALACE GANGHAM

> December 2014 (Royal Beach Club room): Heavenly bedding in name only, if at all. Mattress lacked the signature plush comfort; linens were thin and scratchy, pillows were flat and unsupportive. I slept on my bended arm and in the fetal position for warmth. Woke up sore and exhausted every morning despite 9-10 hours of sleep. Lounge breakfast was bland; happy hour was a joke -- buffet ran out within minutes of replenishment. If you wanted the hot item you had to keep tabs on the staff and hustle to the front of the line ASAP when a line began to form.
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Old Jul 6, 09, 8:58 am
  #1  
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Hall of Shame - Worst SPG experiences (Where would you not stay again?)

I thought it'd be helpful both for myself as well as others to have a thread for the worst hotel/resort experiences ever... where have you had the most revolting experience? where would you recommend to your worst enemies?

Do note that the list below is simply a compilation of all those hotels mentioned in this thread - YMMV!

EDITED TO ADD: Name(s) of hotel(s) from the list will be removed only if and when the original poster for the particular hotel requests for it to be removed

[Updated List]


ALOFT LEAWOOD-OVERLAND, KS
ALOFT DALLAS DOWNTOWN, TX
ALOFT FRISCO, TX


FOUR PTS TUCSON UNIVERSITY PLAZA, AZ
FOUR PTS BAKERSFIELD, CA
FOUR PTS SAN FRANSISCO AIRPORT, CA
FOUR PTS SAN FRANCISCO BAY BRIDGE, CA
FOUR PTS MIAMI, FL (X3)
FOUR PTS CHICAGO O'HARE AIRPORT, IL (x5)
FOUR PTS LEXINGTON, KY
FOUR PTS NEW ORLEANS AIRPORT, LA (x2)
FOUR PTS ALLENTOWN, PA
FOUR PTS PHILADELPHIA CITY CENTER, PA
FOUR PTS YORK, PA
FOUR PTS BOSTON LOGAN AIRPORT, MA (x5)
FOUR PTS EASTHAM CAPE COD, MA
FOUR PTS BALTIMORE WASHINGTON INT'L AIRPORT, MD

FOUR PTS GEELONG, GEELONG, AUSTRALIA
FOUR PTS LAKESHORE, TORONTO, CANADA
FOUR PTS CENTRAL KÖLN, GERMANY
FOUR PTS MILAN CENTER, MILAN, ITALY
FOUR PTS LANGKAWI, LANGKAWI, MALAYSIA


ELEMENT MIAMI INTERNATIONAL AIRPORT, FL


SHERATON ANCHORAGE HOTEL & SPA, AK (x2)
SHERATON ANAHEIM, CA
SHERATON DELFINA SANTA MONICA HOTEL, CA (x2)
SHERATON GATEWAY LOS ANGELES, CA
SHERATON GATEWAY SAN FRANCISCO AIRPORT, CA
SHERATON MISSION VALLEY SAN DIEGO HOTEL, CA (x2)
SHERATON LA JOLLA HOTEL, CA (x2)
SHERATON UNIVERSAL HOTEL, CA (x2)
SHERATON WALT DISNEY WORLD DOLPHIN, CA (X2)
SHERATON HARTFORD HOTEL, CT
SHERATON STAMFORD HOTEL, CT
SHERATON FORT LAUDERDALE AIRPORT, FL (x2)
SHERATON SUITES CYPRESS CREEK FT. LAUDERDALE, FL (X2)
SHERATON TAMPA RIVERWALK HOTEL, FL
SHERATON GATEWAY HOTEL ATLANTA AIRPORT, GA (X2)
SHERATON PRINCESS KAIULANI, HI (x4)
SHERATON MAUI RESORT & SPA, HI
SHERATON CHICAGO HOTEL & TOWERS, IL
SHERATON SPRINGFIELD MONARCH PLACE HOTEL, MA (X2)
SHERATON ANNAPOLIS, MD
SHERATON BALTIMORE CITY CENTER, MD (X2)
SHERATON COLUMBIA, MD
SHERATON KANSAS CITY SPORTS COMPLEX, MO
SHERATON CHAPEL HILL, NC
SHERATON CHARLOTTE AIRPORT HOTEL, NC
SHERATON ATLANTIC CITY, NJ (x2)
SHERATON EATONTOWN, NJ
SHERATON MEADOWLANDS HOTEL & CONFERENCE CENTER, NJ
SHERATON ALBUQUERQUE UPTOWN, NM
SHERATON JFK AIRPORT HOTEL, NY (x3)
SHERATON NEW YORK HOTEL & TOWERS, NY (x2)
SHERATON OKLAHOMA CITY HOTEL, OK
SHERATON DOWNTOWN PHILADELPHIA HOTEL, PA (x4)
SHERATON PROVIDENCE AIRPORT HOTEL, RI
SHERATON DALLAS HOTEL, TX
SHERATON RESTON HOTEL, VA
SHERATON SEATTLE HOTEL, WA

SHERATON MIRAGE PORT DOUGLAS, GOLD COAST, AUSTRALIA
SHERATON BRUSSELS HOTEL, BRUSSELS, BELGIUM (x3)
SHERATON NASSAU BEACH RESORT, NASSAU, BAHAMAS (x2)
SHERATON SAO PAULO WTC HOTEL, SAO PAULO, BRAZIL
SHERATON ON THE FALLS HOTEL, ONTARIO, CANADA
SHERATON GREAT WALL, BEIJING, CHINA (x2)
SHERATON SHARM HOTEL, RESORT & SPA, SHARM EL SHEIKH, EGYPT
SHERATON MEDIA HOTEL & TOWERS, JAKARTA, INDONESIA
SHERATON BUGANVILIAS RESORT & CONVENTION CENTER, PUERTO VALLARTA, MEXICO
SHERATON OLD SAN JUAN HOTEL & CASINO, PUERTO RICO
SHERATON TOWERS, SINGAPORE (x2)
SHERATON MASLAK HOTEL, ISTANBUL, TURKEY (x2)
SHERATON (THE) PARK LANE HOTEL, LONDON, UK (x3)
SHERATON SKYLINE HOTEL HEATHROW, LONDON, UK (x5)
SHERATON JUMEIRAH BEACH, DUBAI, UNITED ARAB EMIRATES (UAE) (x2)


LE MERIDIEN DALLAS NORTH, TX

LE MERIDIEN HELIOPOLIS, CAIRO, EGYPT (x2)
LE MERIDIEN PYRAMIDS, CAIRO, EGYPT
LE MERIDIEN DEAD SEA, ISRAEL (x3)
LE MERIDIEN BEACH PLAZA, MONACO
LE MERIDIEN N'Fis, MARRAKECH, MOROCCO
LE MERIDIEN NICE, FRANCE
LE MERIDIEN BARBARONS, MAHE, SEYCHELLES


LUXURY COLLECTION - SLS HOTEL AT BEVERLY HILLS, CA

LUXURY COLLECTION - HOTEL NATIONAL, MOSCOW, RUSSIA
LUXURY COLLECTION - PRINCE DES GALLES, PARIS, FRANCE (x2)
LUXURY COLLECTION - SHERATON GRANDE LAGUNA, PHUKET, THAILAND
LUXURY COLLECTION - SHERATON GRANDE SUKHUMVIT, BANGKOK, THAILAND


W LOS ANGELES - WESTWOOD, CA
W ATLANTA - MIDTOWN, GA (X2)
W CHICAGO - LAKESHORE, IL (X2)
W NEW ORLEANS, LA (X2)
W NEW ORLEANS - FRENCH QUARTER, LA


WESTIN BONAVENTURE, CA (X2)
WESTIN SAN FRANCISCO MARKET ST., CA (X2)
WESTIN SAN FRANCISCO AIRPORT, CA
WESTIN ST. FRANCIS, CA
WESTIN DIPLOMAT RESORT & SPA, FL
WESTIN FORT LAUDERDALE BEACH RESORT
WESTIN PEACHTREE ATLANTA, GA (X2)
WESTIN MAUI, HI (x2)
WESTIN MICHIGAN AVENUE, IL (x2)
WESTIN NEW ORLEANS CANAL PALACE, FRENCH QUARTER, LA
WESTIN NEW YORK TIMES SQUARE, NY (X2)
WESTIN LAS VEGAS HOTEL, CASINO & SPA, NV (x11)
WESTIN MEMPHIS BEALE ST, TN
WESTIN GALLERIA HOUSTON, TX (X3)
WESTIN OAKS HOUSTON, TX (X3)
WESTIN STONEBRIAR, TX
WESTIN ARLINGTON GATEWAY, VA
WESTIN AT TYSON'S CORNER, VA
WESTIN SEATTLE, WA

WESTIN NOVA SCOTIAN, HALIFAX, CANADA (X2)
WESTIN PARIS, FRANCE
WESTIN PALACE, MILAN, ITALY
WESTIN RESORT & SPA, CANCUN, MEXICO

Last edited by jaejaez; May 3, 15 at 8:03 am
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Old Jul 6, 09, 9:07 am
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easily sheraton baltimore where security entered my room at 1am, no explanation, no apology, no reason

thought i was a squatter, how i have no idea
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Old Jul 6, 09, 10:04 am
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Originally Posted by lehms View Post
easily sheraton baltimore where security entered my room at 1am, no explanation, no apology, no reason

thought i was a squatter, how i have no idea
That would have easily been a free night for me. I carry a door jam with me. It stops that kind of crap.
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Old Jul 6, 09, 10:36 am
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Originally Posted by jaejaez View Post
I thought it'd be helpful both for myself (a relatively new SPG follower) as well as others to start a thread for the worst hotel/resort experiences ever...
You can give it a try, but my observation is that certain kinds of people demand the attention of their own threads.
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Old Jul 6, 09, 11:06 am
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Originally Posted by 3Cforme View Post
You can give it a try, but my observation is that certain kinds of people demand the attention of their own threads.
Yes but it does seem to fall in line with the "National Inquirer" aspect all to common on Ftalk these days

BTW most of my "bad hotel" experiences I lay solely at the feet of other guests.


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Old Jul 6, 09, 11:37 am
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I had to wait like 10 minutes for a piece of cheesecake at the Westin San Diego a few weeks ago. I guess it wasn't that bad after all.
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Old Jul 6, 09, 12:47 pm
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Originally Posted by RedSox View Post
I had to wait like 10 minutes for a piece of cheesecake at the Westin San Diego a few weeks ago. I guess it wasn't that bad after all.
No, that's pretty brutal.
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Old Jul 6, 09, 12:53 pm
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I have yet to be comp'ed Platinum status?
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Old Jul 6, 09, 1:02 pm
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I once had a Heavenly pillow that was upside down
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Old Jul 6, 09, 1:08 pm
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Originally Posted by uscsailor View Post
I once had a Heavenly pillow that was upside down
so, is that like a Hell pillow?
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Old Jul 6, 09, 2:34 pm
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Back around 1997, I had a terrible stay at a very marginal, poorly maintained Sheraton on Singer Island (which was billed as "North Palm Beach"). It was a lousy hotel and had the Sheraton name taken away shortly thereafter.

It's been pretty smooth sailing ever since.
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Old Jul 6, 09, 4:44 pm
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I stayed at the Miami Beach 4Pts. I think I win (or I guess lose?)
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Old Jul 6, 09, 5:29 pm
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What?!?! No one has mentioned the current targeted promotion yet?
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Old Jul 6, 09, 6:05 pm
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Originally Posted by vandalby View Post
What?!?! No one has mentioned the current targeted promotion yet?
OH GOOD LAWDY don't get people started!!
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Old Jul 6, 09, 6:10 pm
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Originally Posted by vandalby View Post
What?!?! No one has mentioned the current targeted promotion yet?
Definitely that one and the complete lack of SPG doing nothing to ammend the problems or make it right. Big to SPG on that one.

Now on the subject of hotels, how about the Sheraton Princess Kaiulani. Stayed there on 3 separate occasions in the last year. Out of 5 rooms I was in, all had mold problems to various degrees. Two rooms had sofas that stunk of mold, two rooms had mold visible growing on wall, and one had mold on a pillow case. Truley a disgrace, but what can you expect from a company that likes to treat only a certain portion of customers like they matter?

After my second night there I had had enough and switched over to the Hilton Hawaiian Village. It felt so nice to stay in a place less than 40 years old where I wouldn't get sick from breathing mold spores or worry about a rat biting my ear off when I was sleeping.
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