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Hall of Shame - Worst SPG experiences (Where would you not stay again?)

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Old Apr 28, 2015, 12:19 am
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Last edit by: margarita girl
The following hotels have been voted as the worst in the Starwood portfolio of hotels.

Hotels with a low number of votes, and there is a majority that only have one vote each, should be taken with a huge grain of salt.

Moreover, several hotels have had significant renovations since the original vote(s) were cast. As a result, negative votes for those properties should be discounted.

This Wiki may be edited by anyone with the requisite number of posts in this forum.

ALOFT LEAWOOD-OVERLAND, KS
ALOFT DALLAS DOWNTOWN, TX
ALOFT FRISCO, TX

FOUR PTS TUCSON UNIVERSITY PLAZA, AZ (Now ALOFT TUCSON UNIVERSITY)
FOUR PTS BAKERSFIELD, CA
FOUR PTS SAN FRANSISCO AIRPORT, CA (x2)
FOUR PTS SAN FRANCISCO BAY BRIDGE, CA (x2)
> June 2014: Bath towels stank. Night staff at front desk were curt and unkempt -- a guy had crooked glasses and dandruff all over his suit jacket. He frowned several times while processing my check in. No smile or welcome, verbally or nonverbally. While I was checking in he received phone calls from several guests, and he refused every request swiftly, firmly, and without apology: "No. What?! No. Housekeeping is closed." I trashed the hotel in a post-stay survey and received an apology from the manager with a vague offer of a future room upgrade. No compensation.

FOUR PTS MIAMI, FL (X3)
FOUR PTS CHICAGO O'HARE AIRPORT, IL (x5)
FOUR PTS LEXINGTON, KY
FOUR PTS NEW ORLEANS AIRPORT, LA (x2) (No longer *W, now a Wyndham)
FOUR PTS ALLENTOWN, PA (No longer a *W, now a Days Inn)
FOUR PTS PHILADELPHIA CITY CENTER, PA
FOUR PTS YORK, PA
FOUR PTS BOSTON LOGAN AIRPORT, MA (x6)
FOUR PTS EASTHAM CAPE COD, MA
FOUR PTS BALTIMORE WASHINGTON INT'L AIRPORT, MD (Now ALOFT BWI)

FOUR PTS GEELONG, GEELONG, AUSTRALIA (No longer *W, now a Novotel)
FOUR PTS LAKESHORE, TORONTO, CANADA (Closed)
FOUR PTS CENTRAL KLN, GERMANY (No longer *W, now Wyndham)
FOUR PTS MILAN CENTER, MILAN, ITALY
FOUR PTS LANGKAWI, LANGKAWI, MALAYSIA (No longer *W)


ELEMENT MIAMI INTERNATIONAL AIRPORT, FL


SHERATON ANCHORAGE HOTEL & SPA, AK (x2)
SHERATON ANAHEIM, CA
SHERATON DELFINA SANTA MONICA HOTEL, CA (x2) (Rebranded as Le Meridien)
SHERATON GATEWAY LOS ANGELES, CA
SHERATON GATEWAY SAN FRANCISCO AIRPORT, CA (No longer *W, now a Hilton)
SHERATON MISSION VALLEY SAN DIEGO HOTEL, CA (x2)
SHERATON LA JOLLA HOTEL, CA (x2)
SHERATON UNIVERSAL HOTEL, CA (x2)
SHERATON HARTFORD HOTEL, CT
SHERATON STAMFORD HOTEL, CT
SHERATON WALT DISNEY WORLD DOLPHIN, FL (X2)
SHERATON FORT LAUDERDALE AIRPORT, FL (x2) (Closed to become Le Meridien in 2017)
SHERATON SUITES CYPRESS CREEK FT. LAUDERDALE, FL (X2)
SHERATON TAMPA RIVERWALK HOTEL, FL
SHERATON GATEWAY HOTEL ATLANTA AIRPORT, GA (X2)
SHERATON PRINCESS KAIULANI, HI (x4)
SHERATON MAUI RESORT & SPA, HI
SHERATON CHICAGO HOTEL & TOWERS, IL
SHERATON SPRINGFIELD MONARCH PLACE HOTEL, MA (X2)
SHERATON ANNAPOLIS, MD (No longer *W, now Crowne Plaza)
SHERATON BALTIMORE CITY CENTER, MD (X2) (No longer *W, now a Radisson)
SHERATON COLUMBIA, MD
SHERATON KANSAS CITY SPORTS COMPLEX, MO (Rebranded as FOUR POINTS)
SHERATON CHAPEL HILL, NC
SHERATON CHARLOTTE AIRPORT HOTEL, NC
SHERATON ATLANTIC CITY, NJ (x2)
SHERATON EATONTOWN, NJ
SHERATON MEADOWLANDS HOTEL & CONFERENCE CENTER, NJ (No longer *W)
SHERATON ALBUQUERQUE UPTOWN, NM
SHERATON JFK AIRPORT HOTEL, NY (x3)
SHERATON NEW YORK HOTEL & TOWERS, NY (x2)
SHERATON OKLAHOMA CITY HOTEL, OK
SHERATON DOWNTOWN PHILADELPHIA HOTEL, PA (x5)
SHERATON PROVIDENCE AIRPORT HOTEL, RI
SHERATON DALLAS HOTEL, TX
SHERATON RESTON HOTEL, VA


SHERATON MIRAGE PORT DOUGLAS, GOLD COAST, AUSTRALIA
SHERATON BRUSSELS HOTEL, BRUSSELS, BELGIUM (x3)
SHERATON NASSAU BEACH RESORT, NASSAU, BAHAMAS (x2) (No longer *W, now Melia Beach Resort)
SHERATON SAO PAULO WTC HOTEL, SAO PAULO, BRAZIL
SHERATON ON THE FALLS HOTEL, ONTARIO, CANADA
SHERATON GREAT WALL, BEIJING, CHINA (x2)
SHERATON SHARM HOTEL, RESORT & SPA, SHARM EL SHEIKH, EGYPT
SHERATON MEDIA HOTEL & TOWERS, JAKARTA, INDONESIA (No longer *W)
SHERATON BUGANVILIAS RESORT & CONVENTION CENTER, PUERTO VALLARTA, MEXICO
SHERATON OLD SAN JUAN HOTEL & CASINO, PUERTO RICO
SHERATON TOWERS, SINGAPORE (x2)
SHERATON MASLAK HOTEL, ISTANBUL, TURKEY (x2) (No longer *W, now Steinberger)
SHERATON (THE) PARK LANE HOTEL, LONDON, UK (x3)
SHERATON SKYLINE HOTEL HEATHROW, LONDON, UK (x5)
SHERATON JUMEIRAH BEACH, DUBAI, UNITED ARAB EMIRATES (UAE) (x2)


LE MERIDIEN DALLAS NORTH, TX
LE MERIDIEN HELIOPOLIS, CAIRO, EGYPT (x2)
LE MERIDIEN PYRAMIDS, CAIRO, EGYPT
LE MERIDIEN DEAD SEA, ISRAEL (x3) (No longer *W)
LE MERIDIEN BEACH PLAZA, MONACO
LE MERIDIEN N'Fis, MARRAKECH, MOROCCO
LE MERIDIEN NICE, FRANCE
LE MERIDIEN BARBARONS, MAHE, SEYCHELLES (No longer *W, now Avani Seychelles)


LUXURY COLLECTION - SLS HOTEL AT BEVERLY HILLS, CA
LUXURY COLLECTION - HOTEL NATIONAL, MOSCOW, RUSSIA
LUXURY COLLECTION - PRINCE DES GALLES, PARIS, FRANCE (x2)
*** This hotel has had a full renovation since the negative votes were cast and is now a stellar property.
LUXURY COLLECTION - SHERATON GRANDE LAGUNA, PHUKET, THAILAND (No longer *W, now Angsana)
LUXURY COLLECTION - SHERATON GRANDE SUKHUMVIT, BANGKOK, THAILAND
*** The negative vote was due to the color of the tiles in the bathrooms, which seems a particularly petty reason to categorize it as one of the worst in the Starwood portfolio.


W LOS ANGELES - WESTWOOD, CA
W ATLANTA - MIDTOWN, GA (X2)
W CHICAGO - LAKESHORE, IL (X3)
> May 2013: Sloppy housekeeping; room had trash left behind by previous guest. Broken AC; maintenance fixed for the afternoon, but it broke again overnight. Front desk, upon checkin, claimed no king rooms available (only doubles) despite non-suite king rooms for sale on spg.com. They assigned me a room by the elevator where I could hear nonstop dings and whooshes from the elevator shaft. Front desk was staffed by an uppity fellow who never cracked a smile. What a joke of a 12k points redemption.

W NEW ORLEANS, LA (X2) (Rebranded as Le Meridien)
W NEW ORLEANS - FRENCH QUARTER, LA


WESTIN BONAVENTURE, CA (X2)
WESTIN SAN FRANCISCO MARKET ST., CA (X2) (No longer Westin, still *W
WESTIN SAN FRANCISCO AIRPORT, CA
WESTIN ST. FRANCIS, CA (x2)
\WESTIN DIPLOMAT RESORT & SPA, FL (No longer *W)
WESTIN FORT LAUDERDALE BEACH RESORT (No longer *W)
WESTIN PEACHTREE ATLANTA, GA (X2)
WESTIN MAUI, HI (x2)
WESTIN MICHIGAN AVENUE, CHICAGO, IL (x3)
> December 2012: Moldy shower tiles. Some rooms were so tiny you'd think you were in Tokyo. Irritating whoosh-whoosh from elevator shaft if room was close to elevator. Bad insulation of sound from hallways. Low class clientele - loud and boisterous folk who enjoyed bragging at 3 a.m. about sexual conquests. Low class front desk - when I asked for a room change because of noise, they asked me if my room was dirty.

WESTIN NEW ORLEANS CANAL PALACE, FRENCH QUARTER, LA
WESTIN NEW YORK TIMES SQUARE, NY (X2)
WESTIN LAS VEGAS HOTEL, CASINO & SPA, NV (x11)
WESTIN MEMPHIS BEALE ST, TN
WESTIN GALLERIA HOUSTON, TX (X3)
WESTIN OAKS HOUSTON, TX (X3)
WESTIN STONEBRIAR, TX
WESTIN ARLINGTON GATEWAY, VA
WESTIN AT TYSON'S CORNER, VA
WESTIN SEATTLE, WA

WESTIN NOVA SCOTIAN, HALIFAX, CANADA (X2)
WESTIN PARIS, FRANCE
WESTIN PALACE, MILAN, ITALY
WESTIN RESORT & SPA, CANCUN, MEXICO (x2)

ASIA
SHERATON SEOUL PALACE GANGHAM

> December 2014 (Royal Beach Club room): Heavenly bedding in name only, if at all. Mattress lacked the signature plush comfort; linens were thin and scratchy, pillows were flat and unsupportive. I slept on my bended arm and in the fetal position for warmth. Woke up sore and exhausted every morning despite 9-10 hours of sleep. Lounge breakfast was bland; happy hour was a joke -- buffet ran out within minutes of replenishment. If you wanted the hot item you had to keep tabs on the staff and hustle to the front of the line ASAP when a line began to form.
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Hall of Shame - Worst SPG experiences (Where would you not stay again?)

 
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Old Dec 19, 2012, 4:11 pm
  #361  
 
Join Date: Aug 2012
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Seems like this might be the right forum for this as its definitely a worst moment:

Had a buddy stay at the Westin Bonaventure in LA two nights ago. Apparently, the hotel thought it was a good idea to test the power systems at 12:30 am without any warning to the guests. All of the power went out for about 30 minutes, people were wondering the hotel hallways, and ac was reset to heat.

I've stayed at the Bonaventure almost 30 nights YTD and I'm glad I wasn't there this week!
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Old Dec 20, 2012, 5:30 am
  #362  
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Originally Posted by MonThruThurs
Seems like this might be the right forum for this as its definitely a worst moment:

Had a buddy stay at the Westin Bonaventure in LA two nights ago. Apparently, the hotel thought it was a good idea to test the power systems at 12:30 am without any warning to the guests. All of the power went out for about 30 minutes, people were wondering the hotel hallways, and ac was reset to heat.

I've stayed at the Bonaventure almost 30 nights YTD and I'm glad I wasn't there this week!
I had a recent stay there as well. At the time, they decided to test the escalators between the lobby at the car park, which meant more stairs than usual. I didn't mind, but I am sure guests w/ lots of luggage did mind.
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Old Dec 20, 2012, 8:08 am
  #363  
 
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We recently stayed in the Sheraton Tampa Riverwalk Hotel. My wife had booked a suite to surprise me. The AC was full of mildew and when we found bugs in the bathroom, next morning, we decided to leave early, despite being booked for more nights.

However the most surprising issue was that about 2 weeks later I wrote a really nice letter to the hotel manager and never received an answer.

Is there an SPG contact that I should forward this to?
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Old Dec 20, 2012, 9:16 am
  #364  
Company Representative - Starwood
 
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Originally Posted by STEPHANKOENIG
...Is there an SPG contact that I should forward this to?
My apologies if no one at the property responded. I would send it to [email protected].

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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Old Dec 20, 2012, 10:28 am
  #365  
 
Join Date: Jan 2008
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Originally Posted by MDefl
Came very close to staying at that prop for some meetings I had in Palo Alto. Instead, I stayed at a travelodge (only thing available) which was positively awful. I did not get bed bugs though.
There's a decent Best Western at SFO airport for when your first choice chains are full. Nice management and helpful staff.
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Old Dec 20, 2012, 12:02 pm
  #366  
 
Join Date: Oct 2001
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Originally Posted by satman40
Sheridan in Anchorage.
I'm always mystified as to how folks can be FTers and, by definition, pay a *LOT* more attention to travel info than the general populace and STILL manage to really screw up the basic spelling of a hotel chain's name.

I just don't get it.
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Old Dec 20, 2012, 12:14 pm
  #367  
uxb
 
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Originally Posted by sbtinme
I'm always mystified as to how folks can be FTers and, by definition, pay a *LOT* more attention to travel info than the general populace and STILL manage to really screw up the basic spelling of a hotel chain's name.

I just don't get it.
+1. However, maybe the person was typing from a device w/ autocorrect.
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Old Dec 20, 2012, 6:36 pm
  #368  
 
Join Date: Mar 2007
Posts: 3,990
Originally Posted by sbtinme
I'm always mystified as to how folks can be FTers and, by definition, pay a *LOT* more attention to travel info than the general populace and STILL manage to really screw up the basic spelling of a hotel chain's name.

I just don't get it.
Not to mention confusing Starwood with SPG.

Cheers,
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Old Dec 20, 2012, 8:59 pm
  #369  
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Originally Posted by Flews
Not to mention confusing Starwood with SPG.

Cheers,
or Starwood and Starwood Capital.
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Old Dec 21, 2012, 7:49 am
  #370  
 
Join Date: Oct 2001
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Originally Posted by Flews
Not to mention confusing Starwood with SPG.

Cheers,
We see Le MeridiAn as often as not, too.
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Old Dec 21, 2012, 8:34 am
  #371  
 
Join Date: Dec 2010
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Originally Posted by sbtinme
I'm always mystified as to how folks can be FTers and, by definition, pay a *LOT* more attention to travel info than the general populace and STILL manage to really screw up the basic spelling of a hotel chain's name.

I just don't get it.
At age 72 I have made a lot of mistakes, sorry about that, sometime the hands shake, the eyes get bad, and the brain runs a little slow. Wife an I had a nice time there, again sorry for the typo.

We do have a town near named Sheridan, old man moment...sorry.

Last edited by satman40; Dec 21, 2012 at 12:56 pm
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Old Dec 21, 2012, 1:37 pm
  #372  
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Originally Posted by KENNECTED
or Starwood and Starwood Capital.
Or Starwood Capital and Capital Grille.

Mike
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Old Dec 21, 2012, 2:36 pm
  #373  
 
Join Date: Mar 2007
Posts: 3,990
Originally Posted by mikeef
Or Starwood Capital and Capital Grille.

Mike
Or grilled cheese and cheesy jokes.

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Old Dec 22, 2012, 8:02 am
  #374  
 
Join Date: Oct 2005
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Originally Posted by Starwood Lurker
My apologies if no one at the property responded. I would send it to [email protected].
Thanks. That worked. Got a fast answer from customer care and finally a response from the hotel.
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Old Dec 24, 2012, 8:43 am
  #375  
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Updated with:

Four Points SFO
Westin Memphis Beale St.
Westin Bonaventure in LA
Sheraton Tampa Riverwalk
Sheraton in Anchorage


Master list found in the original post.

Safe travels and Merry Christmas!
jaejaez is offline  


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