GONE: Sheraton Jerusalem [Master Thread]
Sep 18, 2008, 10:45 am
#91
Join Date: Oct 2005
Posts: 106
I guess I will keep my expectation down low- I really want to use pts for my 9 nights as other hotels are expenseve. Did you complain to the manager on any of this? I think its Yossi?
I thought he was trying to improve service...
How much were you charged for Breakfast since you used pts for the stay? They quote $27/pp per day but someone on the phone said they would only charge $10 to someone with pts ??
I thought he was trying to improve service...
How much were you charged for Breakfast since you used pts for the stay? They quote $27/pp per day but someone on the phone said they would only charge $10 to someone with pts ??
Sep 18, 2008, 11:42 am
#92
Join Date: Sep 2008
Posts: 11
Based on what I'd read from some posters here, I did come in with at least average expectations. However, these last three days have shown me that the service level is roughly what it's been for the last few years- shoddy.
Anyway, yesterday (my last day) I stopped by reception around 11am, and asked for an 8pm checkout. I know I'm not 'entitled' to that late a checkout, but as most N.American flights leave around midnight, some of the better hotels in Israel will give it to you if they're not full. (At the Sheraton Tel Aviv, 9pm has always been given just for asking - every single time, but service at that hotel is in a very different league than this dump.) The immediate answer was "No, sorry, the hotel is full". I then asked the gentleman why he would try such a blatant lie, as I figured they had at least 27 rooms for sale that evening. He disappeared into the back office for about two minutes, and then re-appeared to tell me that 8pm was no problem - just like that! A while later, I wondered why Rama, the manager, had never bothered returning my call from the day before, so I called and left her another message asking for a callback, which never happened. Oh, and my promised platinum amenity never did make it to my room....
Anyway, yesterday (my last day) I stopped by reception around 11am, and asked for an 8pm checkout. I know I'm not 'entitled' to that late a checkout, but as most N.American flights leave around midnight, some of the better hotels in Israel will give it to you if they're not full. (At the Sheraton Tel Aviv, 9pm has always been given just for asking - every single time, but service at that hotel is in a very different league than this dump.) The immediate answer was "No, sorry, the hotel is full". I then asked the gentleman why he would try such a blatant lie, as I figured they had at least 27 rooms for sale that evening. He disappeared into the back office for about two minutes, and then re-appeared to tell me that 8pm was no problem - just like that! A while later, I wondered why Rama, the manager, had never bothered returning my call from the day before, so I called and left her another message asking for a callback, which never happened. Oh, and my promised platinum amenity never did make it to my room....
Last edited by jefarl; Sep 18, 2008 at 11:43 am Reason: not finished
Sep 18, 2008, 4:38 pm
#93
Suspended
Join Date: Nov 1999
Posts: 24,153
I have to contact her myself for an upcoming stay, hopefully I wont run into what you people have
Sep 18, 2008, 5:46 pm
#94
Suspended
Join Date: Nov 1999
Posts: 24,153
Free Breakfast
FYI, there are no Free Braekfasts at this Hotel per William. The reg rate includes the price of Breakfast , and no you wont get a refund if you dont eat it.
Thusly why the Hotel does NOT need to give anyone on C&P or a Free night Breakfast for nothing.
This Hotel does NOT have a Room Only Rate, and Breakfast isnt free its included in the rate
Thusly why the Hotel does NOT need to give anyone on C&P or a Free night Breakfast for nothing.
This Hotel does NOT have a Room Only Rate, and Breakfast isnt free its included in the rate
Sep 18, 2008, 7:51 pm
#95
Join Date: Sep 2008
Posts: 11
FYI, there are no Free Braekfasts at this Hotel per William. The reg rate includes the price of Breakfast , and no you wont get a refund if you dont eat it.
Thusly why the Hotel does NOT need to give anyone on C&P or a Free night Breakfast for nothing.
This Hotel does NOT have a Room Only Rate, and Breakfast isnt free its included in the rate
Thusly why the Hotel does NOT need to give anyone on C&P or a Free night Breakfast for nothing.
This Hotel does NOT have a Room Only Rate, and Breakfast isnt free its included in the rate
Just trying to find out the facts...
Craz- who is the William you quoted?
Last edited by jefarl; Sep 18, 2008 at 7:52 pm Reason: left something ut
Sep 18, 2008, 8:23 pm
#96
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Join Date: Nov 1999
Posts: 24,153
I am still confused? Sam33 did they charge you for breakfast if you were staying on points/free rooms or didn't they. I understand the cash rate includes breakfast as does most Israeli hotels but we have been told by Starwood that NO breakfast is included and the rate is $27/day per person!!
Just trying to find out the facts...
Craz- who is the William you quoted?
Just trying to find out the facts...
Craz- who is the William you quoted?
Sep 19, 2008, 12:02 am
#97
Join Date: Feb 2005
Location: YYZ/NYC/LHR/MEL
Programs: Marriott -Lifetime Platinum. A3 Gold (ex-Aeroplan-E50), Skymiles Gold, Hertz Gold, HH Gold
Posts: 309
I am still confused? Sam33 did they charge you for breakfast if you were staying on points/free rooms or didn't they. I understand the cash rate includes breakfast as does most Israeli hotels but we have been told by Starwood that NO breakfast is included and the rate is $27/day per person!!
Just trying to find out the facts...
[B]
Just trying to find out the facts...
[B]
Sep 19, 2008, 6:44 am
#98
Join Date: Sep 2008
Posts: 11
thanks for the info, sorry you had a bad experience. We are trying to do this trip mostly on pts (air and hotels) so we have funds for side trips etc. and will have to put up with the poor service at this property.
Jef
Sep 19, 2008, 7:29 am
#99
Suspended
Join Date: Nov 1999
Posts: 24,153
Thanks and sorry for any confusion. I know you didn't say anything about breakfast befroe and I have been trying to confirm the cost when staying on points. Starwood quoted $27, the hotel quoted me $27 when I called them directly a month ago but then said, "oh then we will only charge you $10 " but wanted to confirm that the $10 price was normal for pts not the $27.
thanks for the info, sorry you had a bad experience. We are trying to do this trip mostly on pts (air and hotels) so we have funds for side trips etc. and will have to put up with the poor service at this property.
Jef
thanks for the info, sorry you had a bad experience. We are trying to do this trip mostly on pts (air and hotels) so we have funds for side trips etc. and will have to put up with the poor service at this property.
Jef
I was offered it and told due to my being a Plat. Dont know if non-Plats get the same deal
Oct 15, 2008, 3:01 am
#100
Suspended
Join Date: Nov 1999
Posts: 24,153
checked in on Mon
Before arriving I called the Hotel and faxed a mgr about getting a certain floor never received anything back, had the Plat email them as well no reply
At checkin I saw I was assigned the floor I had asked for^
there is now a sort of Biz center in a corner of the lobby with 3 computers that are Free of any charges. You need a room card in order to activate the glass door in order to enter.^^
All in all Im still very Impressed in how this Hotel has done an almost 180 degree turn from the way it used to operate. Unfortunately a move up to a Cat4 cant be far off
Before arriving I called the Hotel and faxed a mgr about getting a certain floor never received anything back, had the Plat email them as well no reply
At checkin I saw I was assigned the floor I had asked for^
there is now a sort of Biz center in a corner of the lobby with 3 computers that are Free of any charges. You need a room card in order to activate the glass door in order to enter.^^
All in all Im still very Impressed in how this Hotel has done an almost 180 degree turn from the way it used to operate. Unfortunately a move up to a Cat4 cant be far off
Oct 15, 2008, 7:29 am
#101
Join Date: Sep 2008
Posts: 11
CRAZ
IS there a conceirge floor or room for Gold or Plat members to use?
Oct 16, 2008, 2:27 am
#102
Suspended
Join Date: Nov 1999
Posts: 24,153
No , no Conceirge floor or Lounge. I dont expect a Lounge as I was told the hotel was told the Only place *W would permitt a Lounge is on the top floor, and I dont see what benefit this Hotel would get by removing a min of 5 rooms in order to make the Lounge.
Most of the rooms in the Hotel are Privately owned and are located on all the floors. All rooms except the suites (again most are private apts) are the same size and have the exact same items, at least those rooms where the renovations are complete, there are still a few floors left to be renovated
Dec 19, 2008, 12:45 pm
#103
Original Poster
Join Date: Sep 2002
Location: nyc
Posts: 118
Award Stay
I just tried to book a Cash & Points or a Points-only award stay at The Jerusalem Sheraton Plaza for this spring/summer. Interestingly enough, the hotel is not showing any classic rooms available for reward redemptions for the entire months of May, June and July.
Any thoughts on how that could be?
Any thoughts on how that could be?
Dec 19, 2008, 1:03 pm
#104
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I just tried to book a Cash & Points or a Points-only award stay at The Jerusalem Sheraton Plaza for this spring/summer. Interestingly enough, the hotel is not showing any classic rooms available for reward redemptions for the entire months of May, June and July.
Any thoughts on how that could be?
Any thoughts on how that could be?
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 19, 2008, 1:22 pm
#105
Original Poster
Join Date: Sep 2002
Location: nyc
Posts: 118
Lurker,
No Classic Rooms at paid rates either. It just seems unusual that there should be no availablility for at least three months. Based on previous experience with this hotel, there is almost always availability.
I wonder if they have reclassified all of the rooms.
No Classic Rooms at paid rates either. It just seems unusual that there should be no availablility for at least three months. Based on previous experience with this hotel, there is almost always availability.
I wonder if they have reclassified all of the rooms.