Originally Posted by
jefarl
I guess I will keep my expectation down low- I really want to use pts for my 9 nights as other hotels are expenseve. Did you complain to the manager on any of this? I think its Yossi?
I thought he was trying to improve service...
How much were you charged for Breakfast since you used pts for the stay? They quote $27/pp per day but someone on the phone said they would only charge $10 to someone with pts ??
Yes, Yossi Sudri is the GM here. He is no better at returning calls or resolving problems than the rest of the staff. I've stayed here a few times over the last 8 or so years and the key to this property is truly having low expectations. Pretty much the bottom of the barrel when it comes to customer service and treatment of SPG status guests. As much as it pains me to lose out on the points, I find I'm treated better and receive a greater value elsewhere outside the starwood family when in jerusalem.