GONE: Fairfax at Embassy Row, Washington DC, Left SPG 12 Oct 2015 [Master Thread]
Apr 28, 2009, 4:17 pm
#91
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Join Date: Jan 2003
Posts: 8,720
A glitch in the system is adding a $25 rollaway to the rate. Have been assured that $99 rate is the one that will be charged.
Apr 28, 2009, 6:26 pm
#92
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,040
Funny, when I called I was told by the reservation agent that the $124 would be my charge per night.... someone has not got the message. Until I see the $99 rate back in my spg account, I will not be comfortable.
There is no reason I should have had to send the three emails and calls I have done.
There is no reason I should have had to send the three emails and calls I have done.
Apr 28, 2009, 6:43 pm
#93
In memoriam
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
Funny, when I called I was told by the reservation agent that the $124 would be my charge per night.... someone has not got the message. Until I see the $99 rate back in my spg account, I will not be comfortable.
There is no reason I should have had to send the three emails and calls I have done.
There is no reason I should have had to send the three emails and calls I have done.
As far as points are concerned; I just checked my account and all points except for my amenity points have posted; but those usually take a couple of extra days in my experience. Night after night points haven't posted either but again, it has only been 1 day since I checked out.
Last edited by ldsant; Apr 28, 2009 at 6:53 pm Reason: checked account and received information
Apr 28, 2009, 6:52 pm
#94
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Join Date: Jan 2003
Posts: 8,720
Thanks!
Last edited by NJUPINTHEAIR; Apr 28, 2009 at 6:58 pm
Apr 28, 2009, 6:55 pm
#95
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Join Date: Jan 2003
Posts: 8,720
Funny, when I called I was told by the reservation agent that the $124 would be my charge per night.... someone has not got the message. Until I see the $99 rate back in my spg account, I will not be comfortable.
There is no reason I should have had to send the three emails and calls I have done.
There is no reason I should have had to send the three emails and calls I have done.
I advised that you ask them to re-send your reservation. You will no doubt see the correct $99 room rate when you receive it again.
It is a glitch in their system that they are now aware of -- when they looked at the rate, they saw the correct $99 rate. It was only when I told them to go physically into my account online, did they see that we saw a different rate.
However, the hotel and SPG sees the correct rate and all you need to do is go in with your hard copy of your reservation -- which one should always have in any circumstance.
Apr 28, 2009, 7:41 pm
#96
In memoriam
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
Apr 28, 2009, 9:46 pm
#97
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Join Date: Jan 2003
Posts: 8,720
Unfortunately, I think you may be waiting a long time as Willaim advised that the hotel should not be offering this choice as an amenity. Apparently only 2 LC properties are authorized to award points and this ain't one of them.
I thinkn there was a prior post in this thead about this.
Apr 29, 2009, 1:08 pm
#98
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 29, 2009, 1:33 pm
#99
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,040
Of course, I have my original email... as I have posted.
But, when I call the hotel and speak to the reservation agent and am told the rate is $124 and NOT the $99 on my email and I am told that what the $124 is the rate I will pay.... then I am not too confident that the $99 rate will be honored... no matter what people here say.
But, when I call the hotel and speak to the reservation agent and am told the rate is $124 and NOT the $99 on my email and I am told that what the $124 is the rate I will pay.... then I am not too confident that the $99 rate will be honored... no matter what people here say.
Apr 29, 2009, 1:49 pm
#100
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Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Of course, I have my original email... as I have posted.
But, when I call the hotel and speak to the reservation agent and am told the rate is $124 and NOT the $99 on my email and I am told that what the $124 is the rate I will pay.... then I am not too confident that the $99 rate will be honored... no matter what people here say.
But, when I call the hotel and speak to the reservation agent and am told the rate is $124 and NOT the $99 on my email and I am told that what the $124 is the rate I will pay.... then I am not too confident that the $99 rate will be honored... no matter what people here say.
I'm a bit confused, I thought you contacted customer service not the hotel?
I just don't understand how this property cannot seem to get certain travelzoo rates loaded properly.
The execution (processing) of these rates at this property seems to be the problem.
Lurkers, if you can say, what is being done to fix the problem? This happened when this was a Westin now it happening again as a LC property. What is being done to educate/train and communicate with all staff on these types of rates.
Apr 29, 2009, 1:53 pm
#101
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 29, 2009, 2:12 pm
#102
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Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
I'm sorry. What problem exactly? The fact that the rate has changed online under Upcoming Reservations when it really hasn't or the eligibility factor?
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
- The rate changed? How did that happen and what is being done to prevent that from happening in the future?
- On occasion the property doesn't acknowledge travelzoo rates as being eligible.
Apr 29, 2009, 2:29 pm
#103
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
[*]On occasion the property doesn't acknowledge travelzoo rates as being eligible.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 29, 2009, 2:47 pm
#104
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Join Date: Jan 2003
Posts: 8,720
Lurker,
There does appear to be at least one outstanding problem at this property, however.
IDSANT has reported that he was offered Platinum amenity points at this hotel. I have no idea whether or not they will post, notwithstanding that this hotel should not be offering same.
If I am offered Platinum amenity points should I take them and if not, then why has this hotel not put the word out to its personnel that they should not be offered?
If they can fix the problem with stays and credits posting why not this?
There does appear to be at least one outstanding problem at this property, however.
IDSANT has reported that he was offered Platinum amenity points at this hotel. I have no idea whether or not they will post, notwithstanding that this hotel should not be offering same.
If I am offered Platinum amenity points should I take them and if not, then why has this hotel not put the word out to its personnel that they should not be offered?
If they can fix the problem with stays and credits posting why not this?
Apr 29, 2009, 2:51 pm
#105
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Lurker,
There does appear to be at least one outstanding problem at this property, however.
IDSANT has reported that he was offered Platinum amenity points at this hotel. I have no idea whether or not they will post, notwithstanding that this hotel should not be offering same.
There does appear to be at least one outstanding problem at this property, however.
IDSANT has reported that he was offered Platinum amenity points at this hotel. I have no idea whether or not they will post, notwithstanding that this hotel should not be offering same.
If I am offered Platinum amenity points should I take them and if not, then why has this hotel not put the word out to its personnel that they should not be offered?
If they can fix the problem with stays and credits posting why not this?
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]