GONE: Fairfax at Embassy Row, Washington DC, Left SPG 12 Oct 2015 [Master Thread]
Apr 27, 2009, 8:59 am
#76
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,040
I called when the problem first occurred. The hotel person said that the $124 was the correct rate "regardless of what my original email said".
I received a second email response this morning that said in part "If you could please let me know how you received the information regarding the rate increase on your reservation I would be happy to follow up with you. "
Of course, I had provided that in my original message.... can Customer Service NOT see my reservations and see that the $124 rate is now showing my account?
GEEZ..... this is truly ridiculous.
I received a second email response this morning that said in part "If you could please let me know how you received the information regarding the rate increase on your reservation I would be happy to follow up with you. "
Of course, I had provided that in my original message.... can Customer Service NOT see my reservations and see that the $124 rate is now showing my account?
GEEZ..... this is truly ridiculous.
Apr 27, 2009, 9:09 am
#77
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
I called when the problem first occurred. The hotel person said that the $124 was the correct rate "regardless of what my original email said".
I received a second email response this morning that said in part "If you could please let me know how you received the information regarding the rate increase on your reservation I would be happy to follow up with you. "
Of course, I had provided that in my original message.... can Customer Service NOT see my reservations and see that the $124 rate is now showing my account?
GEEZ..... this is truly ridiculous.
I received a second email response this morning that said in part "If you could please let me know how you received the information regarding the rate increase on your reservation I would be happy to follow up with you. "
Of course, I had provided that in my original message.... can Customer Service NOT see my reservations and see that the $124 rate is now showing my account?
GEEZ..... this is truly ridiculous.
WHAT?? Get outta here! This just a super crazy hot mess!
Apr 27, 2009, 9:13 am
#78
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
I called when the problem first occurred. The hotel person said that the $124 was the correct rate "regardless of what my original email said".
I received a second email response this morning that said in part "If you could please let me know how you received the information regarding the rate increase on your reservation I would be happy to follow up with you. "
I received a second email response this morning that said in part "If you could please let me know how you received the information regarding the rate increase on your reservation I would be happy to follow up with you. "
Methinks the Lurkers need to do some retraining!
Apr 27, 2009, 10:24 am
#79
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,040
I honestly cannot figure out why this is even a problem and why they are being so difficult.
I hate to even bother the lurkers for something that should be so simple to fix.
I hate to even bother the lurkers for something that should be so simple to fix.
Apr 27, 2009, 10:42 am
#81
Suspended
Join Date: Jan 2003
Posts: 8,720
Here is some info for you to chew on.
I made the reservation in my name when the deal was first announced.
I later switched to my wife's name when it was clear re the Free weekend nights deal so we could both earn free nights and I received a new e-mail confirm for the old reservation in her name.
As late as April 13 it was still being read as a $99 rate!
I made the reservation in my name when the deal was first announced.
I later switched to my wife's name when it was clear re the Free weekend nights deal so we could both earn free nights and I received a new e-mail confirm for the old reservation in her name.
As late as April 13 it was still being read as a $99 rate!
Apr 27, 2009, 11:00 am
#82
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
While it is true that the Fairfax is closer to the Metro (about a 4-minute walk), you gave bum advice on the Westin. The nearest Metro to the Westin City Center is McPherson Square (Blue/Orange lines), a 7-minute walk down 15th Street from M Street to I Street NW.
Your directions would have them walk to Dupont Circle on the Red line. The closest Red line station to the Westin is Farragut North (a 10-minute walk), not Dupont Circle (a 15-minute walk).
I live 2 blocks from the Westin and walk to McPherson Square Metro daily.
Your directions would have them walk to Dupont Circle on the Red line. The closest Red line station to the Westin is Farragut North (a 10-minute walk), not Dupont Circle (a 15-minute walk).
I live 2 blocks from the Westin and walk to McPherson Square Metro daily.
Needless to say, based on the rest of this thread, I'll be printing my confirmation.
Mike
Apr 27, 2009, 11:04 am
#83
Suspended
Join Date: Jan 2003
Posts: 8,720
OK.
I have taken the bull by the horns and have contacted the executive offices at the hotel. They promise me that they are going to have the Revenue manager contact me today -- and I had adivsed that the Accounting Manager never had the courtesy to call me re the points posting issue of last week.
I have advised re how many of us are getting the run around and service not befitting any hotel, much less a Luxury Collection property.
I will keep you posted.
NJ
I have taken the bull by the horns and have contacted the executive offices at the hotel. They promise me that they are going to have the Revenue manager contact me today -- and I had adivsed that the Accounting Manager never had the courtesy to call me re the points posting issue of last week.
I have advised re how many of us are getting the run around and service not befitting any hotel, much less a Luxury Collection property.
I will keep you posted.
NJ
Apr 27, 2009, 11:08 am
#84
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
OK.
I have taken the bull by the horns and have contacted the executive offices at the hotel. They promise me that they are going to have the Revenue manager contact me today -- and I had adivsed that the Accounting Manager never had the courtesy to call me re the points posting issue of last week.
I have taken the bull by the horns and have contacted the executive offices at the hotel. They promise me that they are going to have the Revenue manager contact me today -- and I had adivsed that the Accounting Manager never had the courtesy to call me re the points posting issue of last week.
Apr 27, 2009, 12:36 pm
#85
Suspended
Join Date: Jan 2003
Posts: 8,720
Feedback requested!
FEEDBACK REQUESTED!
Contact spg.com or by phone and have them re-send the reservation and see if it reflects the correct rate.
Second, anyone stay in the last couple of weeks (please detail date of stay) and advise whether the points posted without contacting spg.
I was told the second problem was taken care of a couple of weeks ago and want to see if points are posting normally now.
Thanks,
NJ
Contact spg.com or by phone and have them re-send the reservation and see if it reflects the correct rate.
Second, anyone stay in the last couple of weeks (please detail date of stay) and advise whether the points posted without contacting spg.
I was told the second problem was taken care of a couple of weeks ago and want to see if points are posting normally now.
Thanks,
NJ
Apr 27, 2009, 8:41 pm
#86
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Dearest wharvey,
Feel free to drop me an email/PM with dates of your reservation.
We are always here to help regardless if it is a small or big issue.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
Last edited by Starwood Lurker II; Apr 27, 2009 at 8:54 pm
Apr 27, 2009, 9:12 pm
#87
In memoriam
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
Stayed at this property over the weekend and it was one of the best stays I have ever had at a starwood property in the last year. I had the travelzoo rate and although I had some confusion; I had a printout and confirmation of the travelzoo rate and it was honored. Additionally, as soon as - checked in I was asked what plat amenity I wanted. The staff at this hotel was absolutely perfect in every way. I was very impressed with the staff and can't wait to stay here again.
Apr 28, 2009, 4:53 am
#88
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
I've stayed at this property for years and watched it go from a horrible property (furnishings, staff, physical plant, starwood program knowledge & benefits) to a solid property.
If you look at all my posts on this thread, you'll see post where I strongly advise people to avoid this property. Today, I would recommend this property.
Apr 28, 2009, 8:01 am
#89
Suspended
Join Date: Jan 2003
Posts: 8,720
Stayed at this property over the weekend and it was one of the best stays I have ever had at a starwood property in the last year. I had the travelzoo rate and although I had some confusion; I had a printout and confirmation of the travelzoo rate and it was honored. Additionally, as soon as - checked in I was asked what plat amenity I wanted. The staff at this hotel was absolutely perfect in every way. I was very impressed with the staff and can't wait to stay here again.
Please advise if your points and stay credit post normally without any resort to CS.
Thanks
NJ
Apr 28, 2009, 9:06 am
#90
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,040
You have an email.
Thanks,
WIlliam
Thanks,
WIlliam
Erm.. I would not want to imagine that. *Erase image immediately*
Dearest wharvey,
Feel free to drop me an email/PM with dates of your reservation.
We are always here to help regardless if it is a small or big issue.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
Dearest wharvey,
Feel free to drop me an email/PM with dates of your reservation.
We are always here to help regardless if it is a small or big issue.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd