Best rate guarantee - successes and failures 2008 on [Master Thread]
Sep 9, 2010, 4:07 pm
#556
Join Date: Sep 2005
Location: Lafayette, CO, USA
Programs: SPG Lifetime Plat, AA Gold, UA Gold, DL Silver, HH Gold, Vail Epic
Posts: 9,096
I'm curious to know how that worked out at the Westin Las Vegas. Cheapostay.com's rate there for tonight is $89++ -- the same base rate on spg.com. But cheapostay's rate tonight is technically sort of a package rate because it adds the following:
$15 Booking Credit
FREE Parking
And whereas the total taxes and service fees via spg.com adds $21.32, the total of taxes and fees via cheapostay.com is a whopping $45.12! Even after the $15 booking credit is subtracted, the total cost is still $8.80 more than the total on spg.com. And there's no word on whether this includes this hotel's controversial service fee unless the "free parking" statement is meant to say that it does.
$15 Booking Credit
FREE Parking
And whereas the total taxes and service fees via spg.com adds $21.32, the total of taxes and fees via cheapostay.com is a whopping $45.12! Even after the $15 booking credit is subtracted, the total cost is still $8.80 more than the total on spg.com. And there's no word on whether this includes this hotel's controversial service fee unless the "free parking" statement is meant to say that it does.
Sep 10, 2010, 7:43 am
#557
Join Date: Jan 2010
Location: HSV
Programs: Hy Glob,Choice Dia, MR TIT,IHG SPR,HH Dia, Wyn Dia, UA Sil, WN Alis, Hert 5*, National EE
Posts: 1,188
String of one nighters
Is it possible to file 2 claims (one for each day) for consecutive nights at the same property?
Example:
Book a sheraton for one night on a consecutive Thurs, Fri, Sat, and Sun, and recieve 8000 points for 4 seperate BRGs?
Example:
Book a sheraton for one night on a consecutive Thurs, Fri, Sat, and Sun, and recieve 8000 points for 4 seperate BRGs?
Sep 10, 2010, 10:05 am
#558
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Sep 10, 2010, 6:27 pm
#559
Join Date: Aug 2009
Location: YYC
Programs: SPG/MArriott Plat
Posts: 71
Hotel Name: Westin Los Angeles Airport
Arrival Date : 10-13-2010
Departure Date : 10-14-2010
Number of Adults :2
Number of Children : 1
Number of Rooms : 1
Room Type : Twin
Starwood Brand Web Site Room Rate : 179
Company room provider : Other Web Site
Other Company room provider :gtahotels.com
Competing rate : 100
Are the currencies of the Starwood brand Web site and the competing rate the same? : Yes
Comments :
BRG Reward : points
Actual Confirmed Rate: $102.66
Hotel Name: Sheraton Mission Valley San Diego Hotel
Arrival Date : 10-18-2010
Departure Date : 10-19-2010
Number of Adults :2
Number of Children : 1
Number of Rooms : 1
Room Type : Triple
Starwood Brand Web Site Room Rate : 109
Company room provider : Other Web Site
Other Company room provider :gtahotels.com
Competing rate : 99
Are the currencies of the Starwood brand Web site and the competing rate the same? : Yes
Comments :
BRG Reward : points
Actual Confirmed Rate: $103.94
Arrival Date : 10-13-2010
Departure Date : 10-14-2010
Number of Adults :2
Number of Children : 1
Number of Rooms : 1
Room Type : Twin
Starwood Brand Web Site Room Rate : 179
Company room provider : Other Web Site
Other Company room provider :gtahotels.com
Competing rate : 100
Are the currencies of the Starwood brand Web site and the competing rate the same? : Yes
Comments :
BRG Reward : points
Actual Confirmed Rate: $102.66
Hotel Name: Sheraton Mission Valley San Diego Hotel
Arrival Date : 10-18-2010
Departure Date : 10-19-2010
Number of Adults :2
Number of Children : 1
Number of Rooms : 1
Room Type : Triple
Starwood Brand Web Site Room Rate : 109
Company room provider : Other Web Site
Other Company room provider :gtahotels.com
Competing rate : 99
Are the currencies of the Starwood brand Web site and the competing rate the same? : Yes
Comments :
BRG Reward : points
Actual Confirmed Rate: $103.94
Sep 10, 2010, 6:50 pm
#560
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
BRG success in Niagara Falls, Canada!
Hotel Name: Sheraton on the Falls Hotel, Niagara Falls
Arrival Date: 10-23-2010
Departure Date: 10-24-2010
Number of Rooms: 1
Room Type: Traditional
Starwood Brand Web Site Room Rate: C$149
Company room provider: Other Web Site
Other Company room provider: gtahotels.com
Competing rate: C$86
Actual confirmed rate C$87.35 plus taxes
Yes, I know. This hotel opted out of the double points promo, but I'll give up the extra 174 points in exchange for 2000 BRG points!
BTW, that's my 11th BRG this year, for a total of 22K pts!
Arrival Date: 10-23-2010
Departure Date: 10-24-2010
Number of Rooms: 1
Room Type: Traditional
Starwood Brand Web Site Room Rate: C$149
Company room provider: Other Web Site
Other Company room provider: gtahotels.com
Competing rate: C$86
Actual confirmed rate C$87.35 plus taxes
Yes, I know. This hotel opted out of the double points promo, but I'll give up the extra 174 points in exchange for 2000 BRG points!
BTW, that's my 11th BRG this year, for a total of 22K pts!
Sep 12, 2010, 1:17 pm
#561
Join Date: Jun 2010
Programs: IC Amb :-(, UA silver, BA Gold, SPG Plat, A-Club Plat, Marriott Plat
Posts: 913
Dear 'Catharsis'y
Thank you for your interest in The Starwood Best Rate Guarantee Program. I welcome this opportunity to assist you.
I have reviewed your claim and I am happy to inform you that the information you have provided qualifies for the Best Rate Guarantee offer.
In order to finalize your claim at the Best Rate:
1. Please make your reservation online via a Starwood website for the dates submitted in your claim.
2. Return this email, within 24 hours, with your online confirmation number.
Guest Name: xxx
Arrival Date: October 26, 2010
Departure Date: October 27, 2010
Room Type: Superior with Buffet Breakfast
Actual confirmed rate: $107.80 USD plus tax
Pending claim file number: xxx
When your confirmation number is received, your reservation will be modified to reflect the new, lower rate and the same room type and amenities offered by the competing provider. The new rate will be the competing rate with a 2,000 Starpoint bonus.
You will receive an email confirmation that will include a file claim number when all has been finalized.
Your interest in our Best Rate Guarantee is appreciated and we welcome any claims you may submit in the future. The Best Rate Guarantee form is located here.
Best Regards,
[name removed]
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide
Original Message Follows:
------------------------
Guest Information:
Email Address : xxx
Phone Number : xxx
Preferred Contact Method : e-mail
SPG number : *********9739
Reservation Number:
Hotel Name: Le Méridien Angkor
Arrival Date : 10-26-2010
Departure Date : 10-27-2010
Number of Adults :2
Number of Children : 0
Number of Rooms : 1
Room Type : superior (twin)
Starwood Brand Web Site Room Rate : 194.39 USD inclusive
Company room provider : Other Web Site
Other Company room provider
tel.com
Competing rate : 98 EUR
Are the currencies of the Starwood brand Web site and the competing rate the same? : No
Comments : twin room found on otel.com - hotels cheapest room available on SPG.COM is a twin room, described as superior - which is the LOWEST level room existing in this hotel as verified from hotel website
BRG Reward : points
Thank you for your interest in The Starwood Best Rate Guarantee Program. I welcome this opportunity to assist you.
I have reviewed your claim and I am happy to inform you that the information you have provided qualifies for the Best Rate Guarantee offer.
In order to finalize your claim at the Best Rate:
1. Please make your reservation online via a Starwood website for the dates submitted in your claim.
2. Return this email, within 24 hours, with your online confirmation number.
Guest Name: xxx
Arrival Date: October 26, 2010
Departure Date: October 27, 2010
Room Type: Superior with Buffet Breakfast
Actual confirmed rate: $107.80 USD plus tax
Pending claim file number: xxx
When your confirmation number is received, your reservation will be modified to reflect the new, lower rate and the same room type and amenities offered by the competing provider. The new rate will be the competing rate with a 2,000 Starpoint bonus.
You will receive an email confirmation that will include a file claim number when all has been finalized.
Your interest in our Best Rate Guarantee is appreciated and we welcome any claims you may submit in the future. The Best Rate Guarantee form is located here.
Best Regards,
[name removed]
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide
Original Message Follows:
------------------------
Guest Information:
Email Address : xxx
Phone Number : xxx
Preferred Contact Method : e-mail
SPG number : *********9739
Reservation Number:
Hotel Name: Le Méridien Angkor
Arrival Date : 10-26-2010
Departure Date : 10-27-2010
Number of Adults :2
Number of Children : 0
Number of Rooms : 1
Room Type : superior (twin)
Starwood Brand Web Site Room Rate : 194.39 USD inclusive
Company room provider : Other Web Site
Other Company room provider
tel.comCompeting rate : 98 EUR
Are the currencies of the Starwood brand Web site and the competing rate the same? : No
Comments : twin room found on otel.com - hotels cheapest room available on SPG.COM is a twin room, described as superior - which is the LOWEST level room existing in this hotel as verified from hotel website
BRG Reward : points
Sep 12, 2010, 2:16 pm
#562
Join Date: Jun 2010
Programs: IC Amb :-(, UA silver, BA Gold, SPG Plat, A-Club Plat, Marriott Plat
Posts: 913
received the following from the BRG team
The initial claim here was as follows:
Hotel Name: Sheraton Grande Sukhumvit, Bangkok
Arrival Date : 11-06-2010
Departure Date : 11-07-2010
Number of Adults :2
Number of Children : 0
Number of Rooms : 1
Room Type : Deluxe
Starwood Brand Web Site Room Rate : 6400thb
Company room provider : Hotels.com
Other Company room provider :
Competing rate : 103.93 USD
Are the currencies of the Starwood brand Web site and the competing rate the same? : No
My confusion arises from the fact that the denial was based upon the following language in the program terms and conditions. (emphasis on starwoods 'extract')
However, This phrase comes within the statement " If there is no Starwood Rate available that has substantially similar rate rules to that of the Competing Rate, and the Competing Rate is lower than any available Starwood Rate, Starwood, in its sole discretion...."
I applied for BRG based upon the existence of a flexible rate (BAR) on SPG of 6400 baht and a flexible competitor rate of 3200 baht. This was denied on the basis that the cheapest available rate (NOT flexible) on SPG was 3200 and so the claim was denied.
From the language of the T's&C's above it seems clear that the 'Starwood Rate' used should be 'substantially similar' in its conditions IF such a rate is available. - which is precisely the opposite of the interpretation put on it by the BRG team in their reply to me.
Has anyone queried this previously with the BRG team - the 'extract' from the T's & C's they quote when denying claims seems to (if not selectively extracted) be precisely the reason why the claim must be approved?
Also, just wondering what the legal status of a published guarantee like this is? - can SPG be forced to abide by their own published terms and conditions or if legally challenged could they simply declare the entire 'guarantee' an optional benefit (i.e. is it actually a guarantee or simply a 'consumer friendly policy' with no legal effect)?
If this (now unfortunately standard, it would appear) policy of "deny any/all BRG's where the lowest available rate on SPG.com, (no matter how restricted) is lower than the competitor rate" is the standard to be applied, then SPG should redraft their T's &C's to actually state that ?... as I read them they currently do not.
The Best Rate Guarantee program guarantees that we have the lowest rates on our websites. If the rates are exactly the same and the competing website's cancel policy is better, then the claim can be approved. However, if the cancel policy on our website is better, your claim will be denied.
The terms and conditions state that the claim can be approved if '... the Competing Rate is lower than any available Starwood Rate...' If the competing rate is not lower than any available rate, your claim can not be approved.
The Best Rate Guarantee is not a best cancel policy guarantee.
The terms and conditions state that the claim can be approved if '... the Competing Rate is lower than any available Starwood Rate...' If the competing rate is not lower than any available rate, your claim can not be approved.
The Best Rate Guarantee is not a best cancel policy guarantee.
Hotel Name: Sheraton Grande Sukhumvit, Bangkok
Arrival Date : 11-06-2010
Departure Date : 11-07-2010
Number of Adults :2
Number of Children : 0
Number of Rooms : 1
Room Type : Deluxe
Starwood Brand Web Site Room Rate : 6400thb
Company room provider : Hotels.com
Other Company room provider :
Competing rate : 103.93 USD
Are the currencies of the Starwood brand Web site and the competing rate the same? : No
My confusion arises from the fact that the denial was based upon the following language in the program terms and conditions. (emphasis on starwoods 'extract')
Rate Limitations
The Best Rate Guarantee applies to a Competing Rate with rate limitations that are substantially similar to the rate limitations of the rate that can be booked on a Starwood-branded Website (the "Starwood Rate"). Rate limitations include, but are not limited to, advance purchase requirements ,prepayment and deposit requirements, and cancellation and change policies. If there is no Starwood Rate available that has substantially similar rate rules to that of the Competing Rate, and the Competing Rate is lower than anyavailable Starwood Rate, Starwood, in its sole discretion, may honor the Competing Rate with the applicable Starwood Rate Limitations, room type, and amenities plus a Best Rate Guarantee Reward, provided it meets all other Terms and Conditions.
The Best Rate Guarantee applies to a Competing Rate with rate limitations that are substantially similar to the rate limitations of the rate that can be booked on a Starwood-branded Website (the "Starwood Rate"). Rate limitations include, but are not limited to, advance purchase requirements ,prepayment and deposit requirements, and cancellation and change policies. If there is no Starwood Rate available that has substantially similar rate rules to that of the Competing Rate, and the Competing Rate is lower than anyavailable Starwood Rate, Starwood, in its sole discretion, may honor the Competing Rate with the applicable Starwood Rate Limitations, room type, and amenities plus a Best Rate Guarantee Reward, provided it meets all other Terms and Conditions.
I applied for BRG based upon the existence of a flexible rate (BAR) on SPG of 6400 baht and a flexible competitor rate of 3200 baht. This was denied on the basis that the cheapest available rate (NOT flexible) on SPG was 3200 and so the claim was denied.
From the language of the T's&C's above it seems clear that the 'Starwood Rate' used should be 'substantially similar' in its conditions IF such a rate is available. - which is precisely the opposite of the interpretation put on it by the BRG team in their reply to me.
Has anyone queried this previously with the BRG team - the 'extract' from the T's & C's they quote when denying claims seems to (if not selectively extracted) be precisely the reason why the claim must be approved?
Also, just wondering what the legal status of a published guarantee like this is? - can SPG be forced to abide by their own published terms and conditions or if legally challenged could they simply declare the entire 'guarantee' an optional benefit (i.e. is it actually a guarantee or simply a 'consumer friendly policy' with no legal effect)?
If this (now unfortunately standard, it would appear) policy of "deny any/all BRG's where the lowest available rate on SPG.com, (no matter how restricted) is lower than the competitor rate" is the standard to be applied, then SPG should redraft their T's &C's to actually state that ?... as I read them they currently do not.
Sep 12, 2010, 3:25 pm
#563
Join Date: Dec 2007
Location: Canada
Posts: 1,511
I'm curious to know how that worked out at the Westin Las Vegas. Cheapostay.com's rate there for tonight is $89++ -- the same base rate on spg.com. But cheapostay's rate tonight is technically sort of a package rate because it adds the following:
$15 Booking Credit
FREE Parking
And whereas the total taxes and service fees via spg.com adds $21.32, the total of taxes and fees via cheapostay.com is a whopping $45.12! Even after the $15 booking credit is subtracted, the total cost is still $8.80 more than the total on spg.com. And there's no word on whether this includes this hotel's controversial service fee unless the "free parking" statement is meant to say that it does.
$15 Booking Credit
FREE Parking
And whereas the total taxes and service fees via spg.com adds $21.32, the total of taxes and fees via cheapostay.com is a whopping $45.12! Even after the $15 booking credit is subtracted, the total cost is still $8.80 more than the total on spg.com. And there's no word on whether this includes this hotel's controversial service fee unless the "free parking" statement is meant to say that it does.
Just got back late Saturday night and it worked out fine. I actually asked the rep to confirm everything for me including the price...he came back with the price written on my room card packet. I paid $79.00 + change / night on the Tues / Wed. We were their also on the weekend then left for a couple of days to play some golf in Utah. The weekend stays were simply booked through SPG as it was very busy with a full house over the weekend.
........all o.k. unless I see something different on my credit card statement
Sep 13, 2010, 1:22 pm
#564
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,309
Hotel Name: Four Points by Sheraton Toronto Airport
Arrival Date :
Departure Date :
Number of Adults :1
Number of Children : 0
Number of Rooms : 1
Room Type : Traditional
Starwood Brand Web Site Room Rate : CAD 107.35
Company room provider : Other
Other Company room provider :www.hotels.ca
Competing rate : CAD 96.65
^
Arrival Date :
Departure Date :
Number of Adults :1
Number of Children : 0
Number of Rooms : 1
Room Type : Traditional
Starwood Brand Web Site Room Rate : CAD 107.35
Company room provider : Other
Other Company room provider :www.hotels.ca
Competing rate : CAD 96.65
^
Last edited by rankourabu; Sep 13, 2010 at 1:23 pm Reason: Approved
Sep 13, 2010, 2:04 pm
#565
Join Date: Apr 2004
Location: BOS
Programs: Marriott LTG, HHonors Diamond, Nat'l Exec
Posts: 3,581
Hotel Name: Aloft Baltimore Washington Airport
Arrival Date : 09-15-2010
Departure Date : 09-16-2010
Number of Adults :1
Number of Children : 0
Number of Rooms : 1
Room Type : Aloft King
Starwood Brand Web Site Room Rate : 139.00
Company room provider : Hotels.com
Other Company room provider :
Competing rate : 96.75
Are the currencies of the Starwood brand Web site and the competing rate the same? : Yes
BRG Reward : points
Actual Confirmed Rate: $96.88
Arrival Date : 09-15-2010
Departure Date : 09-16-2010
Number of Adults :1
Number of Children : 0
Number of Rooms : 1
Room Type : Aloft King
Starwood Brand Web Site Room Rate : 139.00
Company room provider : Hotels.com
Other Company room provider :
Competing rate : 96.75
Are the currencies of the Starwood brand Web site and the competing rate the same? : Yes
BRG Reward : points
Actual Confirmed Rate: $96.88
Sep 14, 2010, 5:34 am
#566
Join Date: Jun 2009
Location: YVR
Programs: Aeroplan E25, Amtrak Guest Rewards, Bonvoy Lifetime Gold, Delta Skymiles Silver, HHonors Gold, Nexus
Posts: 502
Approved
Hotel Name: Four Points by Sheraton Halifax
Arrival Date : 12-23-2010
Departure Date : 12-26-2010
Number of Adults :2
Number of Children : 0
Number of Rooms : 1
Room Type : Standard
Starwood Brand Web Site Room Rate : 103.33CAD
Company room provider : Other
Other Company room provider :Hotels.ca
Competing rate : 103.33CAD
Are the currencies of the Starwood brand Web site and the competing rate the same? : Yes
Comments : The rate offered on Hotels.ca is $310 for the three days (~$103.33CAD/night), and offers a cancellation up until one night prior to arrival, with no charge. The same rate offered on SPG.com is pre-paid, and offers no cancellation.
BRG Reward : points
Coincidentally, it's the same situation with the Westin Nova Scotian for these same dates. The price on Hotels.ca matches that of the Book Now and Save rate at SPG.com, but the Hotels.ca reservation will let you cancel up to the day prior to arrival.
Arrival Date : 12-23-2010
Departure Date : 12-26-2010
Number of Adults :2
Number of Children : 0
Number of Rooms : 1
Room Type : Standard
Starwood Brand Web Site Room Rate : 103.33CAD
Company room provider : Other
Other Company room provider :Hotels.ca
Competing rate : 103.33CAD
Are the currencies of the Starwood brand Web site and the competing rate the same? : Yes
Comments : The rate offered on Hotels.ca is $310 for the three days (~$103.33CAD/night), and offers a cancellation up until one night prior to arrival, with no charge. The same rate offered on SPG.com is pre-paid, and offers no cancellation.
BRG Reward : points
Coincidentally, it's the same situation with the Westin Nova Scotian for these same dates. The price on Hotels.ca matches that of the Book Now and Save rate at SPG.com, but the Hotels.ca reservation will let you cancel up to the day prior to arrival.
Sep 14, 2010, 11:08 am
#567
Join Date: Jun 2010
Programs: IC Amb :-(, UA silver, BA Gold, SPG Plat, A-Club Plat, Marriott Plat
Posts: 913
received the following from the BRG team
My confusion arises from the fact that the denial was based upon the following language in the program terms and conditions. " If there is no Starwood Rate available that has substantially similar rate rules to that of the Competing Rate, and the Competing Rate is lower than any available Starwood Rate, Starwood, in its sole discretion...."
I applied for BRG based upon the existence of a flexible rate (BAR) on SPG of 6400 baht and a flexible competitor rate of 3200 baht. This was denied on the basis that the cheapest available rate (NOT flexible) on SPG was 3200 and so the claim was denied.
The Best Rate Guarantee program guarantees that we have the lowest rates on our websites. If the rates are exactly the same and the competing website's cancel policy is better, then the claim can be approved. However, if the cancel policy on our website is better, your claim will be denied.
The terms and conditions state that the claim can be approved if '... the Competing Rate is lower than any available Starwood Rate...' If the competing rate is not lower than any available rate, your claim can not be approved.
The Best Rate Guarantee is not a best cancel policy guarantee.
The terms and conditions state that the claim can be approved if '... the Competing Rate is lower than any available Starwood Rate...' If the competing rate is not lower than any available rate, your claim can not be approved.
The Best Rate Guarantee is not a best cancel policy guarantee.
I applied for BRG based upon the existence of a flexible rate (BAR) on SPG of 6400 baht and a flexible competitor rate of 3200 baht. This was denied on the basis that the cheapest available rate (NOT flexible) on SPG was 3200 and so the claim was denied.
Just thought I should pass this on ... depending on whether this represents a shift in policy it could be useful for others to know - it might be worth 'pushing back' on some of the refusals, particularly any that rely on the 'cheapest rate' being on SPG even if it's wildly different in its restrictions from the competing rate.
Sep 15, 2010, 10:41 am
#568
Join Date: Aug 2010
Programs: Marriott Bonvoy Ambassador, Melia Platinum, SIXT Platinum, Accor Silver, Lufthansa FTL
Posts: 381
BRG success with Four Points by Sheraton Königshof
Hotel Name: Four Points by Sheraton Königshof
Arrival Date : 12-17-2010
Departure Date : 12-19-2010
Number of Adults :2
Number of Rooms : 1
Room Type : Classic Room
Starwood Brand Web Site Room Rate : 70€
Company room provider : Other Web Site
Other Company room provider :www.booking.com
Competing rate : 56€
BRG Reward : points
It took only a little bit over 6 hours to get my request confirmed. Thumbs up Starwood! ^
Arrival Date : 12-17-2010
Departure Date : 12-19-2010
Number of Adults :2
Number of Rooms : 1
Room Type : Classic Room
Starwood Brand Web Site Room Rate : 70€
Company room provider : Other Web Site
Other Company room provider :www.booking.com
Competing rate : 56€
BRG Reward : points
It took only a little bit over 6 hours to get my request confirmed. Thumbs up Starwood! ^
Sep 22, 2010, 12:40 pm
#569
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,309
2/2 this week :) I ♥ BRG
Hotel Name: Sheraton Suites Orlando Airport
Arrival Date :
Departure Date :
Number of Adults :1
Number of Children : 0
Number of Rooms : 1
Room Type : Suite
Starwood Brand Web Site Room Rate : USD 100.13
Company room provider : Other
Other Company room provider :www.hotelopia.com
Competing rate : USD 79.00
Are the currencies of the Starwood brand Web site and the competing rate the same? : Yes
Comments : USD 79 rate includes taxes.
BRG Reward : points
Arrival Date :
Departure Date :
Number of Adults :1
Number of Children : 0
Number of Rooms : 1
Room Type : Suite
Starwood Brand Web Site Room Rate : USD 100.13
Company room provider : Other
Other Company room provider :www.hotelopia.com
Competing rate : USD 79.00
Are the currencies of the Starwood brand Web site and the competing rate the same? : Yes
Comments : USD 79 rate includes taxes.
BRG Reward : points
Sep 23, 2010, 7:25 pm
#570
Join Date: Oct 2009
Location: YXU / YUL
Programs: AA LT Gold, Aeroplan, Marriott Titanium (LT Platinum), HH Diamond
Posts: 407
BRG Success in Toronto!
Hotel Name: Westin Harbour Castle, Toronto
Arrival Date : 10-07-2010
Departure Date : 10-08-2010
Number of Adults : 2
Number of Children : 0
Number of Rooms : 1
Room Type : Traditional
Starwood Brand Web Site Room Rate : 206.10
Company room provider : Other Web Site
Other Company room providertel.com
Competing rate : 112.00
Actual confirmed rate: $115.41 CAD plus taxes
Arrival Date : 10-07-2010
Departure Date : 10-08-2010
Number of Adults : 2
Number of Children : 0
Number of Rooms : 1
Room Type : Traditional
Starwood Brand Web Site Room Rate : 206.10
Company room provider : Other Web Site
Other Company room provider
tel.comCompeting rate : 112.00
Actual confirmed rate: $115.41 CAD plus taxes