Best rate guarantee - successes and failures 2008 on [Master Thread]
May 12, 2010, 8:30 pm
#406
Join Date: Jan 2008
Location: Sydney, Australia
Programs: HH Diamond, Marriott Titanium/LTG, IHG Platinum
Posts: 1,921
Interestingly, I got a alightly better BRG claim even though the same rate was applied 
BRG approved ^
Hotel: Westin Michigan Avenue
Arrival Date: 28-Jul-10
Departure Date: 30-Jul-10
Room Type: Traditional
Competing Website: wotif.com
Competing Rate: $123 inclusive of taxes
SPG Rate: $219 plus taxes
BRG confirmed rate: $108.32USD plus tax
BRG Reward: 2K points.
Hotel: Westin Michigan Avenue
Arrival Date: 28-Jul-10
Departure Date: 30-Jul-10
Room Type: Traditional
Competing Website: wotif.com
Competing Rate: $123 inclusive of taxes
SPG Rate: $219 plus taxes
BRG confirmed rate: $108.32USD plus tax
BRG Reward: 2K points.
May 12, 2010, 8:50 pm
#407
Join Date: Jun 2006
Location: NYC
Programs: Hyatt Diamond, AA Plat
Posts: 1,138
May 12, 2010, 8:59 pm
#408
Join Date: Sep 2005
Location: Lafayette, CO, USA
Programs: SPG Lifetime Plat, AA Gold, UA Gold, DL Silver, HH Gold, Vail Epic
Posts: 9,096
The price difference should be related to the reservation fee. One reservation is for 1 night. The cheaper is for 2 nights where the reservation fee has been distributed across both nights.
May 12, 2010, 9:01 pm
#409
Join Date: Jun 2006
Location: NYC
Programs: Hyatt Diamond, AA Plat
Posts: 1,138
May 13, 2010, 12:00 am
#410
Join Date: Jan 2008
Location: Sydney, Australia
Programs: HH Diamond, Marriott Titanium/LTG, IHG Platinum
Posts: 1,921
May 16, 2010, 11:10 pm
#411
Join Date: Jun 2006
Location: NYC
Programs: Hyatt Diamond, AA Plat
Posts: 1,138
BRG Success - Westin Detroit
Hotel: Westin Detroit Metropolitan Airport
Arrival Date: 17-Jul-10
Departure Date: 18-Jul-10
Room Type: Traditional
Competing Website: wotif.com
Competing Rate: $129 (incl. taxes)
SPG Rate: $123 + tax
BRG confirmed rate: $116.67 + tax
BRG Reward: 2K points.^^
Arrival Date: 17-Jul-10
Departure Date: 18-Jul-10
Room Type: Traditional
Competing Website: wotif.com
Competing Rate: $129 (incl. taxes)
SPG Rate: $123 + tax
BRG confirmed rate: $116.67 + tax
BRG Reward: 2K points.^^
May 17, 2010, 7:58 pm
#412
Join Date: Dec 2007
Location: Canada
Posts: 1,512
Four Points Sheraton Toronto Airport
Just a little choked to say the least....If the SPG website claims to be the best rate guaranteed - then why isn't it
I use this hotel as it is very handy and I use it only for a layover for the most part. Even though it is only a few dollars difference figuratively speaking, but why do I always have to go through this process with the BRG team.
This is the way I look at it........In essence if I would not take the time to go through the hassle and put the claim in there would be alot of people staying at this hotel and getting a better rate than I. I ( have been ) a loyal SPG member and sometimes feel like I'm being treated second class OR I have to figure out the little tricks to get the best rate !
Nonsense.
Just my little vent. I do feel better now
I use this hotel as it is very handy and I use it only for a layover for the most part. Even though it is only a few dollars difference figuratively speaking, but why do I always have to go through this process with the BRG team.
This is the way I look at it........In essence if I would not take the time to go through the hassle and put the claim in there would be alot of people staying at this hotel and getting a better rate than I. I ( have been ) a loyal SPG member and sometimes feel like I'm being treated second class OR I have to figure out the little tricks to get the best rate !
Nonsense.Just my little vent. I do feel better now
May 17, 2010, 8:31 pm
#413
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Goodness gracious, what are YOU doing on FT? BRGs are a way to get a lower rate and 2000 bonus pts. I LOVE BRGs!
You're definitely not one of us!
(... she says from her $339/night room at the W Foshay in Minneapolis that she got for $112 thanks to BRG!)
You're definitely not one of us!
(... she says from her $339/night room at the W Foshay in Minneapolis that she got for $112 thanks to BRG!)
May 17, 2010, 9:35 pm
#414
Join Date: Jun 2006
Location: NYC
Programs: Hyatt Diamond, AA Plat
Posts: 1,138
May 18, 2010, 1:20 am
#415
Join Date: Sep 2005
Location: Lafayette, CO, USA
Programs: SPG Lifetime Plat, AA Gold, UA Gold, DL Silver, HH Gold, Vail Epic
Posts: 9,096
May 18, 2010, 7:21 am
#416
Join Date: Mar 2007
Location: MVD-EZE
Programs: SPG Plat , AAdvantage Plat
Posts: 137
What happens if after the claim is approved there is no availability ?
Hi there :
If after having the BRG approved , when you try to book , the hotel shows no availability but the competitor website is still showing availability ... you lost the claim ?
Thanks.
Regards.
Carlos.
If after having the BRG approved , when you try to book , the hotel shows no availability but the competitor website is still showing availability ... you lost the claim ?
Thanks.
Regards.
Carlos.
May 18, 2010, 10:38 am
#417
Join Date: Jun 2006
Location: NYC
Programs: Hyatt Diamond, AA Plat
Posts: 1,138
May 18, 2010, 8:45 pm
#418
Join Date: Oct 2009
Location: YXU / YUL
Programs: AA LT Gold, Aeroplan, Marriott Titanium (LT Platinum), HH Diamond
Posts: 407
I've had a few successful claims by doing this. If the BRG is denied then you can always cancel the original reservation.
May 18, 2010, 8:50 pm
#419
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
May 18, 2010, 9:00 pm
#420
Join Date: Oct 2009
Location: YXU / YUL
Programs: AA LT Gold, Aeroplan, Marriott Titanium (LT Platinum), HH Diamond
Posts: 407
I've had 3 claims approved where I've booked reservations at Starwood for a higher rate than the lowest non-refundable rate. As long as the competing website rate is lower than any Starwood rate, it's been approved.