So Pang

I have done this many times for the Westin hotel in Vancouver. Yes, spg will adjust your current reservation to $122.15 plus taxes after you reply to them, and the cancellation policy will be the same as what you have made at www.spg.com. You can, when you reply to them, put down your condition that if the cancellation policy is the same as the existing reservation, then you will accept the change.

But you need to make sure you bring the email with you, as once your claim is approved and adjusted, you cannot read your adjusted reservation on your spg.com account, so your email correspondence is the only proof when you check in. If you need to cancel the reservation before you check-in, you can simply send an email to BRG desk and ask them to cancel and send you a cancellation number.

Hope this helps.

milomaniac

[QUOTE=So Pang;13756223]
Thanks. It is very helpful.

mahasamatman

Not true (or at least not always true). I have a BRG reservation on spg.com that has been adjusted and currently shows Rate Description: Best Rate Claim.

milomaniac

Actually, my claim got processed and I am not seeing the rate information online as mentioned by So Pang. I made the reservation after filing the claim.

It says "We have found your reservation. It is not possible to display this particular reservation online. This is usually due to an unusual or complex rate or set of rates associated with the reservation in question. For questions regarding this reservation, please contact the Customer Contact Center nearest you."

I dont even see my confirmation number.

Earlier (before the claim was processed), I saw the following below my dates:
"See Details | Change | Cancel | Confirmation (NUMBER)"

In essence, one can reserve the hotel before filing the claim. I am not sure if in that case, the modified rate information is shown on SPG site.
mahasamatman, did you reserve first and then claimed (providing your reservation information on the claim itself)? If that is the case then that can explain this? or maybe it varies case by case.

mahasamatman

I get that whenever the hotel takes over the reservation, which is about 10-20% of the time in my experience.

Never. I always wait until they approve the claim before booking since they love to nitpick and there's no way to be sure if they'll approve it or not. Once it's approved, I make the reservation and send them the number. Then, typically a few days later, they make the rate change.

Mr. Bean

Yes it seems there is a bit of a delay. For a BRG that I did for a stay less than 1 week away, the rate was not changed in the system and the hotel had to adjust it manually. Good thing I had the print out of my e-mail.

+1. I get the same message when I book a priceline stay, too.

djjaguar64

The Z3r rate is cheaper on Expedia than on SPG for the Royal Club access room, will SPG match that with the Best Rate Guarantee or does the matching apply to regular rates only.

mahasamatman

Under the T&C, they have this clause.
So, since Z3R is a discount code, they probably won't honor it, but it never hurts to try.

Quasiconvexity

I always thought the discount code part referred to a discount code to be used on a third-party site (like Expedia). Since Z3R is an SPG rate (and hence available to the general public), my thought was that it should go through fine although I dont recall ever having tried it. In either case, I will be looking for an update from the OP to see whether this works and if not, what the reason for denial was.

djjaguar64

Ok they did approve my BRG. I tried to book the Z3R rate on expedia and it was cheaper than SPG, so now I was advised that they will honour the rate and gave me a 10% discount as well.

Hotel: Royal Plaza Athenee Bangkok


I will post the rate info later.
At first the agent wrote back that they could not access the rates on the hotels website.
But finally and email came in and advised me about the rate match and the discount. I booked 2 rooms.
^^

mahasamatman

Good to hear!

djjaguar64

I was told in the email that the rate will be adjusted once I make the reservations, how long after from your experiences did you see the adjustments go through.

milomaniac

Typically for me, it has taken 12 hours to 48 hours for the 3 reservations I made in the past week.

djjaguar64

Thanks Milomaniac, I was advised by email that the rate will be adjusted on arrival in BKK.

chebraccia

I'm just wondering, I sent in a best rate request for a hotel listed on SPG for $155 a night + tax.... I found it for $93 after taxes... and I requested the 10% discount.

They sent me an e-mail saying the info I sent qualifies for best rate and they matched it at $107 plus tax to $119 minus the 10% and it goes back to $107...

Does this make sense?

Am I missing something?! (they were two different currencies but still doesn't make any sense.)