Dec 31, 2014, 10:04 am
Discussion: 10 Suite Night Awards (SNAs) for Plats with 50 nights in calendar year
Jan 1, 2015, 12:47 pm
#2926
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,034
Jan 1, 2015, 1:16 pm
#2927
Join Date: Sep 1999
Location: Charlotte, NC USA
Programs: AA EXP; Marriott Lifetime / Annual Titanium; Massively Missing Starwood
Posts: 5,344
Lost 7 though didn't try to use them many times. When I did in all cases someone could habe booked the sna suite room but my request didn't clear.
Jan 1, 2015, 1:58 pm
#2928
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
So when the SNA's clear, do the hotels get $ from Starwood for the upgrade? Apologies if this has been asked, I don't usually spend a lot of time on the SPG board. thanks!
Jan 1, 2015, 5:45 pm
#2929
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,764
Not from your employer's perspective. It doesn't want any scenes on the last day in case you're unhappy or feeling a bit vindictive. Best way to control that is to require an escort.
Jan 1, 2015, 10:49 pm
#2930
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Right. So I can hoard them and then use them all in retirement. Yup. That's gonna happen.
So you got the upgrade and didn't have to burn an SNA?
Not from your employer's perspective. It doesn't want any scenes on the last day in case you're unhappy or feeling a bit vindictive. Best way to control that is to require an escort.
So you got the upgrade and didn't have to burn an SNA?
Not from your employer's perspective. It doesn't want any scenes on the last day in case you're unhappy or feeling a bit vindictive. Best way to control that is to require an escort.
Jan 2, 2015, 5:41 am
#2931
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Now back to our regularly scheduled subject...
No matter what SPG chooses to do about SNAs there will be someone unhappy. I'd love to see more transparency in the program to stop the speculation and reduce the upset guests, but it was a step forward. Trying five days earlier is good, within five days of booked would be better, and at time of booking would be best. However, as I want the SPG properties survive, if they have the opportunity to sell a suite (at suite rates) I fully support that!
Jan 2, 2015, 8:37 am
#2932
Join Date: Oct 2006
Programs: AA EP 4+ million miles, Ambassador+ Elite
Posts: 267
Suite nights
I would like to see a change in the program whereby the awards rollover and expire at the end of 3 years, similar to the Businessextraa program AA has for their "points". It can be difficult to redeem the SNA and this would give those frequent travelers a greater opportunity to use them...just a thought.
Jan 2, 2015, 11:46 am
#2933
Join Date: Sep 2008
Location: Singapore
Programs: Ex-BD55 + KF*G + BA Gold + IC RA(?) + OZ*G + SPG*P
Posts: 156
Lost two SNAs, and that's after batting perfectly well until December.
Not happy and requesting changes for confirmed SNA upgrades instead of playing in a lottery.
Not happy and requesting changes for confirmed SNA upgrades instead of playing in a lottery.
Jan 2, 2015, 8:40 pm
#2934
Join Date: Dec 2010
Posts: 1,860
Haha, that is humorous. You assume you can actually use your SNA's. Mine just collect dust, get declined, or I stay at hotels with no suites. They are basically useless. Any place I am going on leisure is going to be busy when I go. I don't have many chances to do off peak vacations and stuff.
So SNA's are basically a useless benefit for me in the way the current program is designed. At least until SPG decides to compete with Hyatt. SPG knows what they are doing, they designed this program to be minimally effective and very ambiguous in its offerings. It's not a good perk at all. I perceived the value of SNA's to be way higher, but like I said, basically useless...
So SNA's are basically a useless benefit for me in the way the current program is designed. At least until SPG decides to compete with Hyatt. SPG knows what they are doing, they designed this program to be minimally effective and very ambiguous in its offerings. It's not a good perk at all. I perceived the value of SNA's to be way higher, but like I said, basically useless...
Jan 3, 2015, 6:20 am
#2935
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,034
Jan 3, 2015, 6:30 am
#2936
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
5 out of my 10 expired.
I could not get them confirmed in 2014...
I could not get them confirmed in 2014...
Jan 3, 2015, 9:03 am
#2937
Join Date: May 2011
Location: Washington, DC
Programs: UA 1K/1MM; Marriott Lifetime Titanium, Hilton Diamond, Hyatt Globalist,
Posts: 180
I lost all ten. Had applied them all to ten nights in florence and Venice and they did not clear. Trip was near end of year so no chance to try again elsewhere. No upgrades onsite, either other than a larger room in florence facing a noisy street that kept us up all night each night. Useless "benefit."
Jan 3, 2015, 9:13 am
#2938
Join Date: May 2007
Location: CA & TPE
Programs: Marriott Ambassador, Hyatt Globalist, Hertz Plat, Centurion, too many airlines
Posts: 618
have never had any expire in 3 years, and have always been utilized at exceptional properties. for those that continually have them expire, i believe you are not doing a very good job of planning.
Jan 3, 2015, 10:43 am
#2939
Join Date: May 2009
Posts: 6,978
I think SNAs should be like points, as long as you have activities on your account, it should never expire. Someone made a valid point that someone might just save it till the end, or save as much as hundreds of SNAs to use at later date. However, doesn't the point of SNA encourages people to only stay at Starwoods properties? If I'm retired and lost my Plat because of less travels, the only incentive for me to stay loyal to SPG is extra benefits like SNAs. Otherwise, I have zero incentive to only stay at SPG hotels when there are other, sometimes better, products everywhere.
Jan 3, 2015, 10:48 am
#2940
Join Date: May 2007
Location: CA & TPE
Programs: Marriott Ambassador, Hyatt Globalist, Hertz Plat, Centurion, too many airlines
Posts: 618
I think SNAs should be like points, as long as you have activities on your account, it should never expire. Someone made a valid point that someone might just save it till the end, or save as much as hundreds of SNAs to use at later date. However, doesn't the point of SNA encourages people to only stay at Starwoods properties? If I'm retired and lost my Plat because of less travels, the only incentive for me to stay loyal to SPG is extra benefits like SNAs. Otherwise, I have zero incentive to only stay at SPG hotels when there are other, sometimes better, products everywhere.