Dec 31, 2014, 10:04 am
Discussion: 10 Suite Night Awards (SNAs) for Plats with 50 nights in calendar year
Dec 16, 2014, 11:44 pm
#2866
Join Date: Nov 2003
Location: Alameda, CA, USA
Posts: 4,907
Does it say that they can't be used when you view the reservation on the website? Sometimes there is such a message when you look at the reservation in the "My Stays" overview, but then if you click through to the reservation details, it still lets you apply them.
I've had it happen before on properties that were SNA-eligible, but it went through anyway once I applied them from the reservation confirmation page. May be an IT glitch on the website...
I've had it happen before on properties that were SNA-eligible, but it went through anyway once I applied them from the reservation confirmation page. May be an IT glitch on the website...
Dec 17, 2014, 12:03 am
#2867
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
It would best to sort this out before the award is redeemed, but after the stay is completed. So if you would send me the reservation numbers once the stay this week is over, I'll see if it can be.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
It's not an award stay, just a use of a SNA where I very much want to use one that's about to expire. At the moment, (not counting the one in question that's been confirmed but not yet "stayed") I have one SNA in my account that expires at the end of 2014 and nine that expire at the end of 2015 with no others applied to my existing reservations.
Dec 17, 2014, 7:47 am
#2868
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,272
I wonder what continent/country where starwood properties are stingy with SNAs.
I never had an SNA request being denied, moreso expire
I never had an SNA request being denied, moreso expire
Dec 17, 2014, 8:51 am
#2869
Join Date: Aug 2002
Location: Austin, TX
Programs: UA 1k, UA MM, MB Amb, Hyatt Globalist, Accor Plat (ha ha), Hertz Pres, etc.
Posts: 239
We were unsuccessful once in the Czech Republic, twice in Germany, once in France and twice in the UK. I should note that it was in the summer. But, in several cases the hotels were not packed, which did make me wonder how this program works.
Funny thing is, we did get an upgrade on that trip, in Stuttgart, when we did not try and use an SNA. That was at the LeMeridien. Great property and very nice people.
Funny thing is, we did get an upgrade on that trip, in Stuttgart, when we did not try and use an SNA. That was at the LeMeridien. Great property and very nice people.
Dec 17, 2014, 9:56 am
#2870
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 17, 2014, 4:05 pm
#2871
Join Date: Oct 2014
Posts: 9
My understanding of SNAs was that when I checked two room categories I would get the better one as long as it is available.
I applied SNAs to a stay for this weekend and choose the two highest suite categories available. There is a difference in size of about 10 m2 and a significant price difference (for this weekend about 30% more expensive).
My SNA cleared and I got the smaller suite. Checking availability online I can see both suites available for my entire stay. Is there anything I can do about this?
Thanks in advance
I applied SNAs to a stay for this weekend and choose the two highest suite categories available. There is a difference in size of about 10 m2 and a significant price difference (for this weekend about 30% more expensive).
My SNA cleared and I got the smaller suite. Checking availability online I can see both suites available for my entire stay. Is there anything I can do about this?
Thanks in advance
Dec 17, 2014, 4:16 pm
#2872
Join Date: Feb 2013
Location: STL
Programs: Bonvoy Titanium, UA Silver, AA Gold
Posts: 144
My understanding of SNAs was that when I checked two room categories I would get the better one as long as it is available.
I applied SNAs to a stay for this weekend and choose the two highest suite categories available. There is a difference in size of about 10 m2 and a significant price difference (for this weekend about 30% more expensive).
My SNA cleared and I got the smaller suite. Checking availability online I can see both suites available for my entire stay. Is there anything I can do about this?
Thanks in advance
I applied SNAs to a stay for this weekend and choose the two highest suite categories available. There is a difference in size of about 10 m2 and a significant price difference (for this weekend about 30% more expensive).
My SNA cleared and I got the smaller suite. Checking availability online I can see both suites available for my entire stay. Is there anything I can do about this?
Thanks in advance
Dec 17, 2014, 4:20 pm
#2873
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I'm pretty sure it's designed so that SNAs book to the lowest category you're willing to accept. That's certainly been my experience... If you only want to try your SNA for the highest category, then you want to only select the top category and if it doesn't clear then roll the dice with the front desk.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 17, 2014, 4:20 pm
#2874
Join Date: Oct 2014
Posts: 9
I'm pretty sure it's designed so that SNAs book to the lowest category you're willing to accept. That's certainly been my experience... If you only want to try your SNA for the highest category, then you want to only select the top category and if it doesn't clear then roll the dice with the front desk.
So far my experience was different. Always got good SNA upgrades this year. But maybe I was just lucky.
Dec 17, 2014, 4:25 pm
#2875
Join Date: Oct 2014
Posts: 9
If the higher suite is available when the run is made, it will kick you into that one; however, the system isn't checking spg.com for what's available. Therein lies the problem with using spg.com for the purpose of verification. And, once the system selects what is available, there is no fix for that beyond asking the property if they are willing to go above and beyond at check-in.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 18, 2014, 1:40 am
#2876
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,021
I'm pretty sure it's designed so that SNAs book to the lowest category you're willing to accept. That's certainly been my experience... If you only want to try your SNA for the highest category, then you want to only select the top category and if it doesn't clear then roll the dice with the front desk.
Dec 18, 2014, 1:35 pm
#2877
Join Date: Jan 2005
Location: San Diego US and Brisbane AU
Programs: AA EXP/2MM - DL PM - OZ Diamond - Bonvoy LTT - Hyatt Glob - IHG Plat - National EE - Sixt Platinum
Posts: 1,315
Thanks. It seems like there is some issue with the suites themselves. They are not available to book for my date and I haven't really gotten a straight answer on what is going on. Since it's what I would consider a business hotel for the Sunday before Christmas, I'm hoping they aren't too full and they can take care of me at check-in.
Dec 18, 2014, 4:55 pm
#2878
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Since a Starwood executive, in an interview with Gary Leff, left open the possibility they would be extended (last month) and it seems like they aren't (as it's pretty close to the last hour), it would be nice if one of our Starwood Lurkers could confirm that the decision not to extend has been made.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 18, 2014, 8:58 pm
#2879
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,018
Lurkers, question for you.
I have 4 SNA's remaining from 2013 and 10 SNA's remaining from 2014.
I have a reservation that has 2 nights in 2014 (Dec 30/31) and the final night in 2015 (Jan 1). The system has pulled all 2 SNA's from my 2014 batch (leaving me with 4 SNA's from 2013 and 7 from 2014). Shouldn't it pull 2 from the 2013 batch and only 1 from the 2014 batch?
I checked with my Ambassador and he said no. But I don't trust him since he's been wrong about things in the past. Can you confirm which SNA's should be pulled?
I have 4 SNA's remaining from 2013 and 10 SNA's remaining from 2014.
I have a reservation that has 2 nights in 2014 (Dec 30/31) and the final night in 2015 (Jan 1). The system has pulled all 2 SNA's from my 2014 batch (leaving me with 4 SNA's from 2013 and 7 from 2014). Shouldn't it pull 2 from the 2013 batch and only 1 from the 2014 batch?
I checked with my Ambassador and he said no. But I don't trust him since he's been wrong about things in the past. Can you confirm which SNA's should be pulled?
Dec 18, 2014, 9:11 pm
#2880
Join Date: Mar 2003
Location: NYC/PSP
Programs: AA EXP, A3 Gold
Posts: 4,106
Not useless, but not useful. Because they're not confirmable upon booking, if I need a suite for that stay book a suite. Which means these are used, if they clear, on bookings I don't need a suite. Great. But not really useful.