Dec 31, 2014, 10:04 am
Discussion: 10 Suite Night Awards (SNAs) for Plats with 50 nights in calendar year
Nov 30, 2014, 7:51 pm
#2791
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Are you not going at all, or will just be checking in after your father at some point? If the latter, they shouldn't be canceling your SNAs.
Nov 30, 2014, 7:54 pm
#2792
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No. I have reservations with both my name and + 1's that have been successfully SNA'd.
Nov 30, 2014, 8:02 pm
#2793
Suspended
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Location: New York, NY
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I just booked a room for my parents using my points. I called the Platinum line and had them add my father's name to the reservation since I will not be there to check them in. I noticed that my Suite Night Award upgrade requests were immediately cancelled as soon as I did this.
I called the Platinum line back and was told that this is by design. That the hotel will not upgrade the room if there is a name on the reservation other than my own. Is this correct?
I called the Platinum line back and was told that this is by design. That the hotel will not upgrade the room if there is a name on the reservation other than my own. Is this correct?
Can I give Suite Night Awards as a gift or transfer them to someone else?
Your Suite Night Awards are for your use only. You may not gift or transfer them. However, if you’re traveling with family and require two rooms you may request an upgrade for both rooms as long as you have enough Suite Night Awards to cover all nights for each room. Please note that both rooms must be confirmed under your name and you must stay in one of the rooms.
Your Suite Night Awards are for your use only. You may not gift or transfer them. However, if you’re traveling with family and require two rooms you may request an upgrade for both rooms as long as you have enough Suite Night Awards to cover all nights for each room. Please note that both rooms must be confirmed under your name and you must stay in one of the rooms.
Nov 30, 2014, 8:24 pm
#2794
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Is the room only for your parents, or will you simply not be there for them to check in and you will be arriving later?
As noted, you cannot give SNAs to someone else. I can see why SPG would think "I'm just adding a name to the reservation, I'll be arriving later" is an attempt to work around the rules, even though it is a valid scenario.
If you are not actually staying, then there is nothing to do. If you are, and want the upgrade, you may need to keep only your name and have your parents hang out until you arrive.
As noted, you cannot give SNAs to someone else. I can see why SPG would think "I'm just adding a name to the reservation, I'll be arriving later" is an attempt to work around the rules, even though it is a valid scenario.
If you are not actually staying, then there is nothing to do. If you are, and want the upgrade, you may need to keep only your name and have your parents hang out until you arrive.
Dec 1, 2014, 8:49 am
#2795
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SNAs are for the member only, not "... and anyone you know". Now that's not to say the hotel might still extend an upgrade. If it's a special occasion, you might try calling the property and see what they are willing to do.
Dec 1, 2014, 9:46 am
#2796
Join Date: Feb 2003
Location: San Rafael, CA
Programs: Life SPG Plat, 7X NH DIA
Posts: 2,840
It would be nice if we got some points for the SNA's that are going to expire.
1000 would be generous. 500 would be nice. 0 is expected.
Looking back, I got nothing for the ones that expired in April.
1000 would be generous. 500 would be nice. 0 is expected.
Looking back, I got nothing for the ones that expired in April.
Dec 1, 2014, 1:18 pm
#2797
Join Date: Oct 2003
Location: Stuck Between the Moon and CLD or SAN, Your local Taco Bell
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Posts: 3,510
In the past, didn't they extend these pretty liberally? I recall having several extended due to a complete lack of success in using them.
Dec 1, 2014, 2:19 pm
#2798
Join Date: Feb 2006
Location: MKE
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It looks like I will have 5 of these expire, unless they get extended, although I'm not holding my breath.
The system really needs a reboot. These almost never clear on stays I really want them to. I had 3 nights upgraded into a lovely suite at the Westin Gurgaon. 2 other nights cleared at a boring Sheraton I stay at frequently. I only applied the SNA since they were going to expire anyway. Recent stays at this property did not have a SNA clear.
The suggestion mentioned above to redeem these for SPG points would be a good one. Better than nothing.
The system really needs a reboot. These almost never clear on stays I really want them to. I had 3 nights upgraded into a lovely suite at the Westin Gurgaon. 2 other nights cleared at a boring Sheraton I stay at frequently. I only applied the SNA since they were going to expire anyway. Recent stays at this property did not have a SNA clear.
The suggestion mentioned above to redeem these for SPG points would be a good one. Better than nothing.
Dec 1, 2014, 2:36 pm
#2799
Join Date: Apr 2010
Programs: BA Gold (GGL + CCR), Star* G, SPG Plat, HHonors Diamond
Posts: 101
Suite Nights Award came through and room got downgraded
Sorry if this has been posted already but I just cannot read through all 189 pages.
So here it goes:
I booked a four night reservation, standard room and also asked for an upgrade to deluxe suite using my SNA's.
Yesterday I looked at the reservation and noticed that the room was now upgraded to a Royal Club Suite (which is one notch better than the deluxe suite). The SNA was still pending.
This morning I received an email stating my SNA had come through. However when I looked at the reservation my room had now been downgraded to a deluxe suite.
Have emailed SPG but so far no answer.
So basically I have used four SNA's to get my room downgraded
So here it goes:
I booked a four night reservation, standard room and also asked for an upgrade to deluxe suite using my SNA's.
Yesterday I looked at the reservation and noticed that the room was now upgraded to a Royal Club Suite (which is one notch better than the deluxe suite). The SNA was still pending.
This morning I received an email stating my SNA had come through. However when I looked at the reservation my room had now been downgraded to a deluxe suite.
Have emailed SPG but so far no answer.
So basically I have used four SNA's to get my room downgraded
Dec 1, 2014, 2:53 pm
#2800
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Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
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Sorry if this has been posted already but I just cannot read through all 189 pages.
So here it goes:
I booked a four night reservation, standard room and also asked for an upgrade to deluxe suite using my SNA's.
Yesterday I looked at the reservation and noticed that the room was now upgraded to a Royal Club Suite (which is one notch better than the deluxe suite). The SNA was still pending.
This morning I received an email stating my SNA had come through. However when I looked at the reservation my room had now been downgraded to a deluxe suite.
Have emailed SPG but so far no answer.
So basically I have used four SNA's to get my room downgraded
So here it goes:
I booked a four night reservation, standard room and also asked for an upgrade to deluxe suite using my SNA's.
Yesterday I looked at the reservation and noticed that the room was now upgraded to a Royal Club Suite (which is one notch better than the deluxe suite). The SNA was still pending.
This morning I received an email stating my SNA had come through. However when I looked at the reservation my room had now been downgraded to a deluxe suite.
Have emailed SPG but so far no answer.
So basically I have used four SNA's to get my room downgraded
Good luck.
Dec 1, 2014, 2:54 pm
#2801
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Yes, the first year of the program had a lot of issues and that is why the granted the extension. I wouldn't expect it again this year.
Dec 1, 2014, 3:23 pm
#2802
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Yes, there are some (spelled M-A-N-Y) glitches in the system especially if the property tries to do a Plt update with SNA pending. Your best bet is to PM the Lurkers with your stay details and ask them to check things out. They may be able to get things sorted out before you arrive.
Good luck.
Good luck.
Instead, it sounds like someone at the property manually upgraded to a higher suite type and the system then did it's job as expected.
We can certainly ask the property if they are still willing to go above and beyond, but this is the outcome I would expect if SNA's are at play...to get the suite type chosen when the SNA's were applied.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 1, 2014, 4:01 pm
#2803
Join Date: Sep 2012
Posts: 1,748
1. If you leave it to the hotel to decide the upgrade, there is a chance that your Royal Club Suite would have been downgraded by the time you reached the hotel. Not often, but I think it happens.
2. If you leave it to the SNA system, it does what it does.
Personally, I check fairly frequently. And if I have been upgraded prior to the SNA system poll, I cancel the the SNAs and take my chances.
Dec 1, 2014, 4:08 pm
#2804
Join Date: May 2007
Location: WAS
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Posts: 1,129
This thread is quite long so apologies in advance if this has been answered numerous times:
I've booked a higher category room (still below SNA suite category) on points at the W Vieques, but my Ambassador says I'm not able to use my SNAs on the reservation. What gives?
I've booked a higher category room (still below SNA suite category) on points at the W Vieques, but my Ambassador says I'm not able to use my SNAs on the reservation. What gives?
Dec 1, 2014, 4:13 pm
#2805
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]