travelswithmyself

Yes & Yes

margarita girl

Maybe it's your Engrish. LOL

Actually, I stayed at Sheraton Macao last year and used one of my SNAs. Was upgraded to a small suite. My friend who was travelling with me did not use a SNA and was upgraded to a huge suite. So maybe using a SNA is not always a good idea.

catarina

Great, thanks.

RogerD408

As stated many times in this thread, online availability does not mean SNA availability, so you are wasting your time looking. Until SPG puts some transparency into the process all you can do is put in the request and hope it goes through. The one exception that does seem to work is if you get to T-5 and it doesn't get approved is to contact the Lurkers and ask them to check to make sure you haven't hit on one of the properties with a glitch.

GuysInCT

This is a first for me: my SNAs for this weekend were confirmed via email earlier this week. But when I arrived at the hotel (San Diego Sheraton Marina), I'm told they actually sold out of those suites for tonight. What? I was confirmed, and had the email. They wanted to put me in another building (down the street, around the corner), but I always want the main building here - more convenient, this is where the lounge is, and this is where I make my reservations for. Had to settle for a downgrade to another type of room they also call a 'suite, but it's not what I ticked when I requested the SNA, and it's really just a larger room with a couch. Wonder if I'll get my SNAs back?? I've alreafy emailed my ambassador about the situation. Huge disappointment after being told the requested suite was confirmed.

LovetoTravel83

If hotels are doing this then what's the reason for SNA's?

RogerD408

I'd suggest either open a case with Customer Care or send your stay particulars to the Lurkers and enlist their help. This does sound contrary to the program rules, but who's to say they had a suite go offline for maintenance and they dumped you instead of a full-boat guest. Either way, best to get someone's attention and if it was a 2015 SNA, get it back!

Valmiki

Trying to burn 3 of my last SNAs from tomorrow at SLS Beverly Hills, however nothing so far. I guess I will lose these SNAs
The requested upgrades were for a Studio Suite or Lifestyle Suite which are not available, however other Suites are available but I guess the SNAs may not apply.

fmcfad01

This is exactly right. I recently stayed at the Grosvenor House in Dubai. I used a SNA and was given a Deluxe Suite. The week prior to arrival I get an email saying for ~$80USD, I can get an upgrade to a Premier Suite (essentially the same room, just nicer and newer in their second tower).

I used the Platinum chat thing on spg.com, sent the concierge a message, and basically bugged SPG from about 4 different angles to see what gives.

I suppose the drawback to SNA is that you get an upgrade to a 'standard' suite, but nothing greater. Each hotel can put their own limitation on that...there were probably 3-4 suite levels above the Premier suite at Grosvenor house.

That experience made my stay slightly negative. If you are an SPG Plat 50/75/100 and you use a suite night award, you should be given a room comparable to a suite they could upgrade you to if you had not used the SNA.

When I stayed in Abu Dhabi at the St. Regis (probably my favorite SPG hotel), they gave me their second best suite with an amazing view of the beach, downtown AD, and the corniche when I arrived. This time around I used a SNA and got an even better room, however, the view wasn't as good. If I were to go back, I'd probably not use a SNA and ask for the suite I got the first time.

I'm thinking SPG should change the language that SNA get you a standard suite when just showing up can get you a better suite based on status...seems kind of backwards.

Valmiki

[QUOTE=Valmiki;23800482]Trying to burn 3 of my last SNAs from tomorrow at SLS Beverly Hills, however nothing so far. I guess I will lose these SNAs
The requested upgrades were for a Studio Suite or Lifestyle Suite which are not available, however other Suites are available but I guess the SNAs may not apply.[/QUO

Got notified that my SNAs were not allowed for this stay and hotel reservations after this also not allowing use of SNA ---- there goes 3 wasted SNAs

travelswithmyself

[QUOTE=Valmiki;23805487]
If I get you right, you were able to actually select suites when applying the SNAs, but now someone has emailed you after the fact to tell you that firstly they are going to reject your SNAs, and secondly that they are going to stop accepting SNAs?

Could we know who emailed you?

Should the hotel be allowed to "retroactively" change policy like this? Tch tch.

Valmiki

[QUOTE=travelswithmyself;23805936]When I applied to use the SNAs there were 2 different suites to select but remember there is no guarantee, as they only start checking 5 days before check in. I got an email saying they were no available suites therefore couldn't use the SNAs.

travelswithmyself

Oh. That's different. So basically your SNAs did not clear - presumably the email is the automated one we get on the last day of SNA system checking saying that the SNAs did not clear?


What did you mean then that the hotel said it was not accepting SNAs after this?

Valmiki

Not this hotel -- SLS but the others that I booked after already indicated that SNAs cannot be used.

XMS91

With expiration approaching on 12/31, I have a question.

Does the expiration date concern the BOOKING DATE or the STAY DATE? For example, I book on Nov 10 for a stay on Jan 15.

Thank you