WN Asks Pax to Stop Recording BWI Ejection
Oct 8, 2017, 7:40 am
#346
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Southwest is insular. AA, DL, UA and AS market themselves in Pacific Rim, Middle East, South Asia and Mediterranean countries. They recruit Muslim front line employees. They can't afford to be all #whiterage .
Re the BWI incident, the eyewitness called the exchange "a quiet conversation" that "wasn't so tense" until the MD cops walked on. Then, "it suddenly erupted into this big physical confrontation.”
Perhaps she was "terrorizing the public and corporations." And maybe Southwest expressed its public regret without thinking. I'm going with the eyewitness for now.
Oct 8, 2017, 11:35 am
#347
Formerly known as billinaz
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From the few facts presented, Southwest made a reasonable decision.
While led many support animals are phony, many more provide a real service. The ADA laws on this are outside Southwest’s control, right or wrong. On the other side is a passenger stating an allergy without any medical documentation.
Given these facts, Southwest made the best decision possible under the circumstances.
While note really relevant, if I had a life threatening allergy, I’d be sure to discuss it with the airline when making the reservation. That would have avoided the problem since documentation could be brought and Southwest could have known not to book the pets.
While led many support animals are phony, many more provide a real service. The ADA laws on this are outside Southwest’s control, right or wrong. On the other side is a passenger stating an allergy without any medical documentation.
Given these facts, Southwest made the best decision possible under the circumstances.
While note really relevant, if I had a life threatening allergy, I’d be sure to discuss it with the airline when making the reservation. That would have avoided the problem since documentation could be brought and Southwest could have known not to book the pets.
Oct 8, 2017, 11:41 am
#348
Formerly known as billinaz
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There's another thread here about a family of 3 who were removed because they objected to having their baby's seat forward facing. Even though they agreed to comply, they were removed from the plane.
It seems that we must all be meek and quiet or we are at risk of being removed. I bet this woman was loud and insistent and that spelled "trouble" so they got rid of her. Degree of allergic reaction and skin color are probably irrelevant, or at least not the main factor.
Her citing a list of PC reasons for being removed doesn't really help her case. But she was also pregnant, and visiting a father undergoing surgery so SW will settle and apologize.
IMO there is no reason to drag a person off a plane like that unless they are some kind of physical danger to others. It wasn't handled well.
It seems that we must all be meek and quiet or we are at risk of being removed. I bet this woman was loud and insistent and that spelled "trouble" so they got rid of her. Degree of allergic reaction and skin color are probably irrelevant, or at least not the main factor.
Her citing a list of PC reasons for being removed doesn't really help her case. But she was also pregnant, and visiting a father undergoing surgery so SW will settle and apologize.
IMO there is no reason to drag a person off a plane like that unless they are some kind of physical danger to others. It wasn't handled well.
Oct 8, 2017, 11:42 am
#349
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Then she should not have been so self entitled and left the airplane.
Oct 8, 2017, 1:26 pm
#350
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Southwest is insular. AA, DL, UA and AS market themselves in Pacific Rim, Middle East, South Asia and Mediterranean countries. They recruit Muslim front line employees. They can't afford to be all #whiterage .
Re the BWI incident, the eyewitness called the exchange "a quiet conversation" that "wasn't so tense" until the MD cops walked on. Then, "it suddenly erupted into this big physical confrontation.”
Perhaps she was "terrorizing the public and corporations." And maybe Southwest expressed its public regret without thinking. I'm going with the eyewitness for now.
Perhaps she was "terrorizing the public and corporations." And maybe Southwest expressed its public regret without thinking. I'm going with the eyewitness for now.
Oct 8, 2017, 1:46 pm
#351
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Posts: 5,512
But this mystery rule about a "medical note" to fly with major dog allergies needs to be published in black and white. Sounds too much like a fallback cover story.
Had the same "I don't feel comfortable" captain tried to offload a female soldier or a white catholic pregnant woman re-seated for allergy issues, the backlash would have been substantial.
Oct 8, 2017, 4:37 pm
#352
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Agree totally. LE commands are to be met with full and docile compliance.
But this mystery rule about a "medical note" to fly with major dog allergies needs to be published in black and white. Sounds too much like a fallback cover story.
Had the same "I don't feel comfortable" captain tried to offload a female soldier or a white catholic pregnant woman re-seated for allergy issues, the backlash would have been substantial.
But this mystery rule about a "medical note" to fly with major dog allergies needs to be published in black and white. Sounds too much like a fallback cover story.
Had the same "I don't feel comfortable" captain tried to offload a female soldier or a white catholic pregnant woman re-seated for allergy issues, the backlash would have been substantial.
The woman was unstable and needed to be removed.
If she has that much of a condition, she best be looking for her bubble to live in.
http://dogtime.com/lifestyle/56357-can-die-dog-allergy
If she had an allergy, she should have her epi pen, and should have just removed herself from the situation and gotten on another flight.
Oct 14, 2017, 10:18 pm
#354
formerly atomicfront
Join Date: Sep 2013
Posts: 171
Southwest has made a huge blunder here, by defending the decision to remove the customer based on their stated policy. Even if the policy was fine, which can be debated, they failed to recognize that the topic of emotional support animals is a heated one. It's a well-known fact that ESAs are a scam - many people bring their pets as ESAs and airlines under current regulation cannot question it, nor why the customer needs an ESA. There are so many people who abuse this policy.
Also, the dragging off is unnecessary. They clearly have not learned from United's Dr. Dao incident. You never call the cops unless it's a security issue.
Also, the dragging off is unnecessary. They clearly have not learned from United's Dr. Dao incident. You never call the cops unless it's a security issue.
Oct 14, 2017, 10:24 pm
#355
formerly atomicfront
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Even that doctor guy should have just gotten off the airplane. It was totally mishandled but if they ask you to leave just go.
Oct 14, 2017, 10:29 pm
#356
formerly atomicfront
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Posts: 171
Well fortunately you aren't in charge. Tell the blind person that they can't have their seeing eye dog because sorry most people aren't blind. Ridiculous statement.
Oct 18, 2017, 9:37 am
#357
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When I buy a ticket to travel from point A to point B in a standard coach seat...
at a certain time, on a certain date...
I am really not sympathetic to either the person claiming a need for an ESA, or an allergy to dogs. I just want to be transported as agreed. I'd tell allergic person and the person needing the ESA to go charter their own flights and let the rest of us go.....
I am really not sympathetic to either the person claiming a need for an ESA, or an allergy to dogs. I just want to be transported as agreed. I'd tell allergic person and the person needing the ESA to go charter their own flights and let the rest of us go.....
Oct 18, 2017, 10:28 am
#358
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And no, he should not have gotten off the plane.
Oct 18, 2017, 11:20 am
#359
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at a certain time, on a certain date...
I am really not sympathetic to either the person claiming a need for an ESA, or an allergy to dogs. I just want to be transported as agreed. I'd tell allergic person and the person needing the ESA to go charter their own flights and let the rest of us go.....
I am really not sympathetic to either the person claiming a need for an ESA, or an allergy to dogs. I just want to be transported as agreed. I'd tell allergic person and the person needing the ESA to go charter their own flights and let the rest of us go.....
For now, the airlines' hands are tied with ESAs.
But if they are going to impose dogs on travelers in a confined space, then make a PA in the gate area. A requirement to "proactively notify Southwest Airlines of any specific disability-related needs" doesn't discharge their obligations. Competing interests produce competing narratives.
Oct 18, 2017, 11:42 am
#360
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