Refund Processing Time!
May 11, 2020, 11:31 pm
#31
Join Date: Oct 2010
Location: MUC/RJK
Programs: SQ G, LH FTL, UA S, Marriott Plat, Hertz PC
Posts: 1,438
How is that at all relevant to Singapore Airlines, or this thread? I suggest you go start a blog if you want to hijack every thread to brag about your own unrelated experiences.
May 12, 2020, 5:15 am
#32
Join Date: May 2010
Location: Oxon, UK
Programs: Mucci des canapes, Skywards Gold, BAEC Gold, IC Plat Amb, Accor Gold
Posts: 1,948
Final update. The refund from SQ arrived in my Amex account today - a week after my second phone call. Given that the amount has also been credited by Amex under their dispute procedure i will call them and get them to to take the excess back!
May 13, 2020, 2:41 am
#33
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
I cancelled a redemption booking on March 13...travel was the next day (the flight still operated). I did the cancellation online, but it seems like this is only really a request to cancel...the booking remained confirmed and ticketed up until and after the point of departure. I did get a confirmation email for the cancellation request.
I've really no idea what is happening with it. I've never been asked to pay the redeposit fee for the miles. Then I got the impression from some of their more recent comms that I wouldn't need to pay for the redeposit of miles?
Lastly, just last week I entered my ticket number into manage my booking...that pulled up some flights, with a different PNR, same destinations but travel dates in about a years time. Will they ever get around to turning this into a miles / taxes refund...no idea!??
I've really no idea what is happening with it. I've never been asked to pay the redeposit fee for the miles. Then I got the impression from some of their more recent comms that I wouldn't need to pay for the redeposit of miles?
Lastly, just last week I entered my ticket number into manage my booking...that pulled up some flights, with a different PNR, same destinations but travel dates in about a years time. Will they ever get around to turning this into a miles / taxes refund...no idea!??
May 13, 2020, 10:21 am
#34
Join Date: Jun 2007
Programs: SQ AA TK
Posts: 1,438
Thought I'd share the data point I have.
My flight departing 13 Apr was cancelled on 07 Apr.
Called in on 07 Apr, went through the tedious process of listening to the agent convince me to take an open ticket. (To be fair to him, he said all calls are recorded and they must offer this option first)
Got a refund confirmation on 04 May (advising that it may take 4-6weeks), and then money back on 08 May. (Which is the normal processing time for SQ from official refund confirmation, in all my years of dealing with cancellations.)
So far in this Covid crisis:
The best performer was BA with a refund time of 8 days. Despite them removing the option to refund via manage my booking. (I called to request)
The poorest performer is LH who is owing for 60+ days now, and the agents have a real attitude, totally gives the vibes of we'll refund you when we feel like it. So naturally I filed a chargeback.
I think 1 month is fair play in times like this. LH group is just disgusting. So post-COVID, definitely not flying on LH, OS, LX, SN.
My flight departing 13 Apr was cancelled on 07 Apr.
Called in on 07 Apr, went through the tedious process of listening to the agent convince me to take an open ticket. (To be fair to him, he said all calls are recorded and they must offer this option first)
Got a refund confirmation on 04 May (advising that it may take 4-6weeks), and then money back on 08 May. (Which is the normal processing time for SQ from official refund confirmation, in all my years of dealing with cancellations.)
So far in this Covid crisis:
The best performer was BA with a refund time of 8 days. Despite them removing the option to refund via manage my booking. (I called to request)
The poorest performer is LH who is owing for 60+ days now, and the agents have a real attitude, totally gives the vibes of we'll refund you when we feel like it. So naturally I filed a chargeback.
I think 1 month is fair play in times like this. LH group is just disgusting. So post-COVID, definitely not flying on LH, OS, LX, SN.
May 16, 2020, 3:57 pm
#36
Original Poster
Join Date: Sep 2008
Location: Renfrew
Programs: BA - Bronze : HHonnors Gold : Hyatt Gold
Posts: 189
May 18, 2020, 1:57 am
#37
Join Date: Jan 2020
Location: CGK
Programs: SQ KF, Marriott Bonvoy, GA Miles, QR Privilege
Posts: 111
Thanks a lot!
May 18, 2020, 6:54 am
#38
Join Date: Jun 2009
Location: UK
Programs: Lemonia. Best Greek ever.
Posts: 2,267
The whole thing was done via e-mail. to the UK service e-mail. I just put in my Travel ref and name. I didn't even use my SQ number. Flight was mid-March, LHR to Vietnam. Vietnam stopped issuing visas to UK folk, so SQ could not have carried us.
I was extremely polite and apologetic! (Not my fault, not their fault and etc. )
I was extremely polite and apologetic! (Not my fault, not their fault and etc. )
May 19, 2020, 1:17 am
#40
Join Date: Feb 2010
Posts: 819
https://www.channelnewsasia.com/news...o-get-12748508
"Then there are airlines that make refunds look easy but hang on to the money. Before the crisis, I had booked a Singapore Airlines return ticket to Australia.
When the flight was cancelled, I went on to the Singapore website, swiftly located the refund button and provided my details.
Three weeks later I phoned the airline’s call centre to ask how my refund was getting on. I had no trouble getting through to a polite customer service person who confirmed that my request was being processed.
When would I get my money? He couldn’t say. Weeks, months, years? Sorry, can’t tell you."
"Then there are airlines that make refunds look easy but hang on to the money. Before the crisis, I had booked a Singapore Airlines return ticket to Australia.
When the flight was cancelled, I went on to the Singapore website, swiftly located the refund button and provided my details.
Three weeks later I phoned the airline’s call centre to ask how my refund was getting on. I had no trouble getting through to a polite customer service person who confirmed that my request was being processed.
When would I get my money? He couldn’t say. Weeks, months, years? Sorry, can’t tell you."
May 22, 2020, 12:27 am
#41
FlyerTalk Evangelist
Join Date: Feb 2003
Posts: 10,206
I canceled an award flight late Feb that was due to depart on March 5th. All I got was the acknowledgment of request to cancel email. Didn’t really think about it after that. I got a refund notice from AMEX yesterday and the miles were put back in my account this week.