Refund Processing Time!
Mar 2, 2021 | 3:38 am
#166
Join Date: May 2009
Posts: 538
Fair enough, at that time it was difficult.
We had flights NZ-SQ booked direct with SQ and did get our money back from SQ, although it took a while for it all to be processed. However, given you are talking approx +12 months from flight time that seems silly. As above I would try SQ again or see if you can take a complaint further with Travelup. Good luck.
We had flights NZ-SQ booked direct with SQ and did get our money back from SQ, although it took a while for it all to be processed. However, given you are talking approx +12 months from flight time that seems silly. As above I would try SQ again or see if you can take a complaint further with Travelup. Good luck.
Mar 3, 2021 | 7:37 pm
#167
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 8,834
See if SQ UK Res Team can at least help you to verify if refund on SQ side to TA for the tickets in question has happened or not. This could help verify the TA story.
Either it is really stuck at SQ or TA didn't properly apply for the refund yet or TA got the money and is working with it instead of refunding you.
Then you can weigh your options. I hope SQ will be willing to share at least that much and not just deflect you to the TA where you are stuck apparently.
Either it is really stuck at SQ or TA didn't properly apply for the refund yet or TA got the money and is working with it instead of refunding you.
Then you can weigh your options. I hope SQ will be willing to share at least that much and not just deflect you to the TA where you are stuck apparently.
Mar 12, 2021 | 3:27 am
#168
Join Date: Apr 2014
Location: Hertfordshire, UK
Programs: SQ,CX,LX
Posts: 343
Well, I contacted UK Reservations and laid out the series of events and received the following response within a couple of days:
"Dear Mr. L.
Thank you for your email.
We are sorry for the inconvenience that you have experienced in requesting refund to your travel agency issued ticket.
In reference to your concern, we would like to inform you that we have forwarded your concerns to the relevant department handling your travel agency for immediate assistance.
Please be assured we will revert to you as soon as we receive a feedback from them.
We appreciate your patience on this matter.
Thank you for choosing Singapore Airlines."
So, we'll see what happens next.
"Dear Mr. L.
Thank you for your email.
We are sorry for the inconvenience that you have experienced in requesting refund to your travel agency issued ticket.
In reference to your concern, we would like to inform you that we have forwarded your concerns to the relevant department handling your travel agency for immediate assistance.
Please be assured we will revert to you as soon as we receive a feedback from them.
We appreciate your patience on this matter.
Thank you for choosing Singapore Airlines."
So, we'll see what happens next.