https://www.channelnewsasia.com/news...o-get-12748508

"Then there are airlines that make refunds look easy but hang on to the money. Before the crisis, I had booked a Singapore Airlines return ticket to Australia.

When the flight was cancelled, I went on to the Singapore website, swiftly located the refund button and provided my details.

Three weeks later I phoned the airline’s call centre to ask how my refund was getting on. I had no trouble getting through to a polite customer service person who confirmed that my request was being processed.

When would I get my money? He couldn’t say. Weeks, months, years? Sorry, can’t tell you."