General SQ Questions 2009-2021
Oct 16, 2019, 8:52 pm
#2374
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
It is more difficult to cancel these awards because it is SQ and AS together. SQ and AS may just eat it.
SQ has eaten its JFK-SIN-EUROPE-SIN-JFK business mistake fare. see this for details. https://www.flyertalk.com/forum/31041357-post242.html
Oct 17, 2019, 2:10 am
#2375
Join Date: Jul 2000
Location: AUH
Posts: 8,267
I doubt there's much motivation for SQ to do anything to cancel these tickets because the reimbursement pricing between AS and SQ is unlikely to depend on how much (or little) the passenger pays in terms of AS miles.
Oct 17, 2019, 2:27 am
#2376
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
It's the AS rules which allowed this routing, and AS who issued the ticket. SQ simply made the space available.
I doubt there's much motivation for SQ to do anything to cancel these tickets because the reimbursement pricing between AS and SQ is unlikely to depend on how much (or little) the passenger pays in terms of AS miles.
I doubt there's much motivation for SQ to do anything to cancel these tickets because the reimbursement pricing between AS and SQ is unlikely to depend on how much (or little) the passenger pays in terms of AS miles.
AS can only issue such ticket if SQ ticket rules allow it. In this case, AS is simply a travel agent for SQ. Ultimately, SQ allows it to happen through ticketing rules.
Oct 17, 2019, 2:54 am
#2377
Join Date: Jun 2017
Posts: 2,280
Check throught KF term. It stated the following:
travel must be via a published route or via the most direct route. Backtracking is not permitted except as required by route restrictions. An itinerary containing a backtracking sector not required by route restrictions may require separate ticket.
(Except for the JFk mistake fare which they allow stopover in SIN which guess it is a genuine mistake).
Last edited by sbs2716g; Oct 17, 2019 at 3:09 am
Oct 17, 2019, 3:17 am
#2378
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
SQ have strict backtracking rule. So guess SQ does not really allow it to happen.
Check throught KF term. It stated the following:
travel must be via a published route or via the most direct route. Backtracking is not permitted except as required by route restrictions. An itinerary containing a backtracking sector not required by route restrictions may require separate ticket.
(Except for the JFk mistake fare which they allow stopover in SIN which guess it is a genuine mistake).
Check throught KF term. It stated the following:
travel must be via a published route or via the most direct route. Backtracking is not permitted except as required by route restrictions. An itinerary containing a backtracking sector not required by route restrictions may require separate ticket.
(Except for the JFk mistake fare which they allow stopover in SIN which guess it is a genuine mistake).
Ticket rules are more complicated than that, especially award ticket. Often award tickets don't follow MPM rules which applies to cash ticket.
And it is not true that Krisflyer does not allow backtracking. you can book USM-SIN-PVG as one award, which is backracking.
Last edited by freed0m; Oct 17, 2019 at 3:39 am
Oct 17, 2019, 4:40 am
#2379
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
Oct 17, 2019, 6:20 am
#2380
Join Date: Jul 2000
Location: AUH
Posts: 8,267
As far as award tickets are concerned, you are incorrect. Each carrier's FFP determines the rules that apply to their own redemptions, even if it involves travel on a different carrier.
Oct 17, 2019, 6:32 am
#2381
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
eg both AAA-BBB and BBB-CCC available on the same carrier. FF program can’t create ticket for AAA-BBB-CCC with the same carrier, but can create ticket with AAA-BBB on Airline A and BBB-CCC on Airline B.
i will offer a more elaborated example. On Monday, when AS still allows intra-Asia stopover awards, JL tricks still worked. Stopover in SQ no longer works. It can’t be that AS changed it’s rule because JL still worked. It has to be that SQ disallowed it.
Last edited by freed0m; Oct 17, 2019 at 6:51 am
Oct 17, 2019, 6:44 am
#2382
Join Date: Jul 2000
Location: AUH
Posts: 8,267
What you're describing sounds like married segment issue, which is completely independent of routing and ticketing rules.
Oct 17, 2019, 6:52 am
#2383
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
It is not married, How could it be a married segment issue? It is more like not allow to marry because it is obvious against general rule of particular carrier.
Last edited by freed0m; Oct 17, 2019 at 7:00 am
Oct 17, 2019, 7:22 am
#2384
Join Date: Jun 2017
Posts: 2,280
For SQ , of course it is SQ who disallowed it (it’s own rule does not allow such routing) and thus AS have changed the rule for SQ award on Monday.
And maybe after further review they decide to remove the stopover for JL as well
Oct 17, 2019, 7:35 am
#2385
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
so for the JL case, it is JL who disallowed it ??
For SQ , of course it is SQ who disallowed it (it’s own rule does not allow such routing) and thus AS have changed the rule for SQ award on Monday.
And maybe after further review they decide to remove the stopover for JL as well
For SQ , of course it is SQ who disallowed it (it’s own rule does not allow such routing) and thus AS have changed the rule for SQ award on Monday.
And maybe after further review they decide to remove the stopover for JL as well
I really don’t want to go to further details for unwanted attention. Let me just leave that routes not working on SQ still works on other airlines. So AS definitely did not fix SQ problem. The problem is only fixed on SQ side.