Royal Air Maroc experiences?
#1
Original Poster




Join Date: Jul 2013
Location: West Sussex
Programs: BA GGL, Marriott Titanium, Hilton Diamond
Posts: 956
Royal Air Maroc experiences?
I have a potential late trip to Montreal coming up this month.
Leaving Sunday returning Wednesday. BA or AA showing Ł6K-Ł7K
Royal Air Maroc is Ł2800 through Casablanca but up to double the duration time on the outbound (overnight stay in Casablance required) .
Appealing price, but I have no experience of the airline.
risky? Worth considering?
Normally travel long haul J class with BA or AA.
Leaving Sunday returning Wednesday. BA or AA showing Ł6K-Ł7K
Royal Air Maroc is Ł2800 through Casablanca but up to double the duration time on the outbound (overnight stay in Casablance required) .
Appealing price, but I have no experience of the airline.
risky? Worth considering?
Normally travel long haul J class with BA or AA.
#2



Join Date: Oct 2012
Location: Kent, UK
Programs: M&S Elite+, BAC Bronze (until 2027)
Posts: 4,133
I have used them a few times for SH and less often for longer flights in Africa. I have had no problems with them. The on airport hotels at CMN are also OK. If RAM are providing the hotel i think they would put you in the Atlas/Relax Hotel which is again OK. They are a short and free minibus ride from the airport. The stop is in front of T2. Don't bother with a taxi. I stayed there for a few days last year when I was avoiding a UK red list entry. The points from the flights posted correctly to BAEC.
#3
Moderator: The British Airways Club, Iberia Club, Airport Lounges and Eco-conscious Travel




Join Date: Jan 2003
Location: London, UK
Posts: 22,602
Something you may wish to take note of is the business class seat varies considerably between the 787-8 and 787-9.
The -9 is fitted with Collins Super Diamond seats which you may already be familiar with as this model is used in some shape or form by BA, AA, QR amongst many other airlines in a 1-2-1 reverse herringbone config.
The -8 is more unique, with Stelia Equinox seats arranged in a 2-2-2 config. The seats being constructed as pairs are good for couples. There is an unorthodox flat bed arrangement however. When converted to beds, the A, D, and I think the K seats lay flat at a higher plane above the floor than the neighbouring C, F, and H seats. The logic behind this contortion is improve space utilisation at the footwell end of the seat.
The photo below by Jason Rabinowitz will give you a better idea of the Equinox footwell relationships.
The -9 is fitted with Collins Super Diamond seats which you may already be familiar with as this model is used in some shape or form by BA, AA, QR amongst many other airlines in a 1-2-1 reverse herringbone config.
The -8 is more unique, with Stelia Equinox seats arranged in a 2-2-2 config. The seats being constructed as pairs are good for couples. There is an unorthodox flat bed arrangement however. When converted to beds, the A, D, and I think the K seats lay flat at a higher plane above the floor than the neighbouring C, F, and H seats. The logic behind this contortion is improve space utilisation at the footwell end of the seat.
The photo below by Jason Rabinowitz will give you a better idea of the Equinox footwell relationships.
Last edited by Prospero; Sep 2, 2022 at 8:40 am Reason: Add photo
#4




Join Date: Apr 2020
Location: SFO, NYC and your computer
Programs: UA 1K, Marriott Titanium, Hyatt Globalist
Posts: 67
Something you may wish to take note of is the business class seat varies considerably between the 787-8 and 787-9.
The -9 is fitted with Collins Super Diamond seats which you may already be familiar with as this model is used in some shape or form by BA, AA, QR amongst many other airlines in a 1-2-1 reverse herringbone config.
The -8 is more unique, with Stelia Equinox seats arranged in a 2-2-2 config. The seats being constructed as pairs are good for couples. There is an unorthodox flat bed arrangement however. When converted to beds, the A, D, and I think the K seats lay flat at a higher plane above the floor than the neighbouring C, F, and H seats. The logic behind this contortion is improve space utilisation at the footwell end of the seat.
The photo below by Jason Rabinowitz will give you a better idea of the Equinox footwell relationships.

The -9 is fitted with Collins Super Diamond seats which you may already be familiar with as this model is used in some shape or form by BA, AA, QR amongst many other airlines in a 1-2-1 reverse herringbone config.
The -8 is more unique, with Stelia Equinox seats arranged in a 2-2-2 config. The seats being constructed as pairs are good for couples. There is an unorthodox flat bed arrangement however. When converted to beds, the A, D, and I think the K seats lay flat at a higher plane above the floor than the neighbouring C, F, and H seats. The logic behind this contortion is improve space utilisation at the footwell end of the seat.
The photo below by Jason Rabinowitz will give you a better idea of the Equinox footwell relationships.

#5

Join Date: Mar 2010
Programs: AAdvantage Platinum, HHonors Diamond,
Posts: 56
I’m curious about business class on Cairo to Casablanca. It says the plane is a 737. Seat Guru says it’s standard business class seat. Also says no power outlets or IFE screens. Are their planes for “short haul” flights all that old? I don’t exactly consider 4.5 hours short haul, but I guess compared to the 8 hours from Casablanca to JFK it’s short haul.
The ticket is about half the price of BA and avoids LHR.
The ticket is about half the price of BA and avoids LHR.
#6

Join Date: Apr 2000
Posts: 2,898
Hi, I have a question about AT's ground handling in the USA and at CMN. The question relates to AT's not being a participating airline in the USA precheck program. I assume that means just regular security at USA airports. But what about departing CMN? If one checks in at the airport counter, can that manner generate a TSA precheck on one's boarding card.
#7




Join Date: Mar 2021
Location: Scottsdale, AZ
Programs: AA EP, UA 1K, Marriott Gold
Posts: 126
curious, has anyone experienced the following transit offers from RAM? Curious what the process is like... Are hotel rooms readily available? Should I plan on reserving a hotel room in advance in case no rooms available? Looking at an itinerary that has an 18 hour layover in CMN.
(Copied directly from website)
TRANSITS OVER 8 HOURS:
A meal voucher is open to you. Depending on the availability communicated in the transit zone, you may be able to benefit from a hotel room. If rooms are unavailable, a shuttle is available every 30 minutes at door B13 of Terminal 2 at the exit of the transit area to take you to a lounge made available for you to rest.
(Pick-up of passengers at a hotel outside the airport is subject to a transit visa or exit permit.)
TRANSITS OVER 8 HOURS (authorized to leave Casablanca airport)A meal voucher is open to you. Depending on the availability communicated at the Transit & Accommodation agency level in Terminal 2, you may be able to benefit from a hotel room outside the airport.
(Pick-up of passengers at a hotel outside the airport is subject to a transit visa or exit permit.)
(Copied directly from website)
TRANSITS OVER 8 HOURS:
A meal voucher is open to you. Depending on the availability communicated in the transit zone, you may be able to benefit from a hotel room. If rooms are unavailable, a shuttle is available every 30 minutes at door B13 of Terminal 2 at the exit of the transit area to take you to a lounge made available for you to rest.
(Pick-up of passengers at a hotel outside the airport is subject to a transit visa or exit permit.)
TRANSITS OVER 8 HOURS (authorized to leave Casablanca airport)A meal voucher is open to you. Depending on the availability communicated at the Transit & Accommodation agency level in Terminal 2, you may be able to benefit from a hotel room outside the airport.
(Pick-up of passengers at a hotel outside the airport is subject to a transit visa or exit permit.)
#8




Join Date: Aug 2007
Location: PDK/ATL/TNG (ex-MIA)
Programs: AA EXP, DL Silver, Marriott Platinum, Hilton Gold
Posts: 670
curious, has anyone experienced the following transit offers from RAM? Curious what the process is like... Are hotel rooms readily available? Should I plan on reserving a hotel room in advance in case no rooms available? Looking at an itinerary that has an 18 hour layover in CMN.
(Copied directly from website)
TRANSITS OVER 8 HOURS:
A meal voucher is open to you. Depending on the availability communicated in the transit zone, you may be able to benefit from a hotel room. If rooms are unavailable, a shuttle is available every 30 minutes at door B13 of Terminal 2 at the exit of the transit area to take you to a lounge made available for you to rest.
(Pick-up of passengers at a hotel outside the airport is subject to a transit visa or exit permit.)
TRANSITS OVER 8 HOURS (authorized to leave Casablanca airport)A meal voucher is open to you. Depending on the availability communicated at the Transit & Accommodation agency level in Terminal 2, you may be able to benefit from a hotel room outside the airport.
(Pick-up of passengers at a hotel outside the airport is subject to a transit visa or exit permit.)
(Copied directly from website)
TRANSITS OVER 8 HOURS:
A meal voucher is open to you. Depending on the availability communicated in the transit zone, you may be able to benefit from a hotel room. If rooms are unavailable, a shuttle is available every 30 minutes at door B13 of Terminal 2 at the exit of the transit area to take you to a lounge made available for you to rest.
(Pick-up of passengers at a hotel outside the airport is subject to a transit visa or exit permit.)
TRANSITS OVER 8 HOURS (authorized to leave Casablanca airport)A meal voucher is open to you. Depending on the availability communicated at the Transit & Accommodation agency level in Terminal 2, you may be able to benefit from a hotel room outside the airport.
(Pick-up of passengers at a hotel outside the airport is subject to a transit visa or exit permit.)
#9




Join Date: Mar 2021
Location: Scottsdale, AZ
Programs: AA EP, UA 1K, Marriott Gold
Posts: 126
flew RAM on Jan. 2, Casablanca to Doha on a business ticket. flight was operated by a 787-9. purchased ticket on QR website, I had a connecting flight from DOH to DFW on QR. all flights were on one PNR.
at check-in, there was some miscommunication regarding the weight of checked baggage. one bag was 27 kgs and they insisted weight limit was 23kgs. the QR booking said we were allowed 2 bags up to 32kgs each. showed them the QR booking that indicated the weight limit shown and they honored it.
the lounge was immediately to the right after passing through passport control. it was pretty packed when we were there. found some seats on the upper level. there was a good variety of food items available - hot, cold, pastries, sweets. didn't get a chance to see what the bar offered. tried the quiche and some cake.
boarding was a bit chaotic. no announcements were made at the gate about boarding and everyone just queued up as soon as the agent opened the doors. we jumped on a bus to the plane. we boarded the plane using the forward stairs. an agent at the stairs questioned us about why we didn't use the business bus to the plane. we told him we had no idea there even was one. it was OK since we were the first people on the plane. we did notice the business busses start to roll up about 10 minutes later. flight departed about 15 minutes after departure time.
crew was very friendly, showed us to our seats and offered juice/water during boarding. there was a pillow on the seat, crew handed out blankets once we were airborne.amenity kits were handed out, all products of Morocco. the menu was pretty good - I had the chicken tagine for dinner and the roast beef toast prior to landing. dinner service started about 30/40 minutes after take off. service took about 2 hours. cabin was about 2/3 full. the crew was pretty attentive throughout the flight offering to refill drinks and water. seat was comfortable - similar to what you'll find on AA biz products. overall a good flight. would definitely consider flying RAM again in the future. some photos below.
one small gripe (and not entirely sure who needs to fix process), upon arrival in DOH, we had to stand in line at the transfer desk to get our QR boarding pass. RAM issued just one boarding pass with both our flights on it at CMN. the process took about 30 mins - only one person working the business line... luckily bags were checked all the way through to DFW at CMN so no need to recollect bags.



at check-in, there was some miscommunication regarding the weight of checked baggage. one bag was 27 kgs and they insisted weight limit was 23kgs. the QR booking said we were allowed 2 bags up to 32kgs each. showed them the QR booking that indicated the weight limit shown and they honored it.
the lounge was immediately to the right after passing through passport control. it was pretty packed when we were there. found some seats on the upper level. there was a good variety of food items available - hot, cold, pastries, sweets. didn't get a chance to see what the bar offered. tried the quiche and some cake.
boarding was a bit chaotic. no announcements were made at the gate about boarding and everyone just queued up as soon as the agent opened the doors. we jumped on a bus to the plane. we boarded the plane using the forward stairs. an agent at the stairs questioned us about why we didn't use the business bus to the plane. we told him we had no idea there even was one. it was OK since we were the first people on the plane. we did notice the business busses start to roll up about 10 minutes later. flight departed about 15 minutes after departure time.
crew was very friendly, showed us to our seats and offered juice/water during boarding. there was a pillow on the seat, crew handed out blankets once we were airborne.amenity kits were handed out, all products of Morocco. the menu was pretty good - I had the chicken tagine for dinner and the roast beef toast prior to landing. dinner service started about 30/40 minutes after take off. service took about 2 hours. cabin was about 2/3 full. the crew was pretty attentive throughout the flight offering to refill drinks and water. seat was comfortable - similar to what you'll find on AA biz products. overall a good flight. would definitely consider flying RAM again in the future. some photos below.
one small gripe (and not entirely sure who needs to fix process), upon arrival in DOH, we had to stand in line at the transfer desk to get our QR boarding pass. RAM issued just one boarding pass with both our flights on it at CMN. the process took about 30 mins - only one person working the business line... luckily bags were checked all the way through to DFW at CMN so no need to recollect bags.



#10




Join Date: Apr 2020
Location: SFO, NYC and your computer
Programs: UA 1K, Marriott Titanium, Hyatt Globalist
Posts: 67
There were other mechanical problems with my seat, people loudly talking and laughing most of the red eye flight, and a baby crying. Would not recommend taking Royal Air Maroc, even with the Etihad sweet spot.
Also, I flew from YUL - CMN. RAM business gives you access to the Mastercard lounge, which had a massive line of priority pass(?) members. Business class pax were NOT given priority over credit card holders — had to wait in virtual line for an hour, and wasn’t able to enter before my flight boarded.
Would prefer air canada business any day.
#11
Join Date: Jun 2011
Location: London, UK
Programs: BA, TK, UA, HH
Posts: 55
The weakest link in OneWorld alliance and one of the worst airline with least customer care, especially if flight is delayed/missed connection.
Avoid if you can, which may not always be possible as they fly to most capitals in West and Central Africa, with very limited connectivity by other carriers to these destinations.
I took 12 business class flights in the last 14 months, mostly from Europe to West Africa with transit in CMN.
Of the 12 flights, on 10 flights I found cabin crew and ground staff to be extremely racist and horrible (to say the least) with passengers of African origin. I had to intervene a few times to help passengers, as cabin crew just did not bother to move. The ground crew is completely useless.
On a missed connection (last Monday 01 May), due to delayed RAM inbound flight, I was not given any support or help find any alternative flight.
Visit the business lounge from 8pm onwards: when most European and North American flights have left and only African flights (plus TLV) are leaving between 10pm -1am. The food service changes to one hot dish, badly prepared with limited service.
It is shocking how there is no monitoring from Oneworld alliance eon RAM service.
Avoid if you can, which may not always be possible as they fly to most capitals in West and Central Africa, with very limited connectivity by other carriers to these destinations.
I took 12 business class flights in the last 14 months, mostly from Europe to West Africa with transit in CMN.
Of the 12 flights, on 10 flights I found cabin crew and ground staff to be extremely racist and horrible (to say the least) with passengers of African origin. I had to intervene a few times to help passengers, as cabin crew just did not bother to move. The ground crew is completely useless.
On a missed connection (last Monday 01 May), due to delayed RAM inbound flight, I was not given any support or help find any alternative flight.
Visit the business lounge from 8pm onwards: when most European and North American flights have left and only African flights (plus TLV) are leaving between 10pm -1am. The food service changes to one hot dish, badly prepared with limited service.
It is shocking how there is no monitoring from Oneworld alliance eon RAM service.
#12



Join Date: Dec 2022
Location: United Kingdom
Posts: 759
Masks on RAM
Hi there,
Are masks compulsory still on RAM?
Was surprised to get email from them informing me of so.
I assume this is outdated.
Booked LGW out to Morocco with them in 2 days.
I do not even own a mask anymore. Surely this is out of dare. Even the Asian airlines are now saying masks are optional.
Are masks compulsory still on RAM?
Was surprised to get email from them informing me of so.
I assume this is outdated.
Booked LGW out to Morocco with them in 2 days.
I do not even own a mask anymore. Surely this is out of dare. Even the Asian airlines are now saying masks are optional.
#13




Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 8,944
My connection through CMN just got blown up and we now have 20 hour layover going from BLQ to IAD ( the connection was 80 minutes). I assume that RAM will be obligated to put us up now. We're 3 J class passengers (2 on award seats and one paid) and 1 is OWE while the other two are statusless.
#14


Join Date: Aug 2017
Location: Farnham
Programs: BAEC (Silver), EK, VS FC
Posts: 236
Lounge access at RAK
Travelling to Casablanca via BA to Marrakesh on an upgrade voucher so will need to book a separate ticket for the second leg.
Can anyone confirm if there is a domestic access lounge at RAK?
We would have quite a lay over and it would soften to impact if went Business on Royal Air Maroc . Cost difference is not to dissimilar to paying for a lounge .
Travelling to Casablanca via BA to Marrakesh on an upgrade voucher so will need to book a separate ticket for the second leg.
Can anyone confirm if there is a domestic access lounge at RAK?
We would have quite a lay over and it would soften to impact if went Business on Royal Air Maroc . Cost difference is not to dissimilar to paying for a lounge .
#15




Join Date: Apr 2020
Location: SFO, NYC and your computer
Programs: UA 1K, Marriott Titanium, Hyatt Globalist
Posts: 67
Had an awful experience with lounges in Morocco in general. I would advise against planning around lounge access. I wrote a blog post in detail about each lounges at each airport we visited in Morocco; google "sqlinjectiontravel" (with the quotes) and you'll find it. Here is text from the post, accurate as of January 2023.
Casablanca (CMN) Domestic Terminal: There is nothing of interest in the CMN domestic terminal. The woman's bathroom was closed, trash was abundant in the terminal, and the small cafe within the airport only accepted cash. Thankfully they accepted US dollars, as there was no ATM or currency exchange within the terminal.
Marrakesh (RAK) Arrivals: After deplaining, we entered the Pearl Lounge (Arrivals) for a much needed coffee break. To our disappointment, the lounge was run down and looked almost nothing like the photos online. Additionally, there was no water, coffee or snacks at 1pm. The attendant was very kind, and offered to get us coffee from the departures lounge. We never saw her again, and left the lounge after about 30 minutes.
Marrakesh (RAK) Domestic Departures: There was no domestic departures lounge.
Casablanca (CMN) International Terminal: Prior to our 2am flight to Frankfurt, we stopped at the Pearl Lounge (Departures). Contrary to how the photos present it online, this lounge is underground, the windows face nowhere, and no hot food/buffet. Additionally, the bathrooms were located outside the lounge and lacked toilet paper. The drink fridge was empty, and the attendant was annoyed when we politely asked for bottled water.
Guests were limited to one (1) small, cold slider or a small sandwich each. My partner asked for a second slider, and was declined. I then asked for a slider, and proceeded to give it to my partner, yielding me a nasty look from the attendant (why does it matter which one of us eats it?).
Casablanca (CMN) Domestic Terminal: There is nothing of interest in the CMN domestic terminal. The woman's bathroom was closed, trash was abundant in the terminal, and the small cafe within the airport only accepted cash. Thankfully they accepted US dollars, as there was no ATM or currency exchange within the terminal.
Marrakesh (RAK) Arrivals: After deplaining, we entered the Pearl Lounge (Arrivals) for a much needed coffee break. To our disappointment, the lounge was run down and looked almost nothing like the photos online. Additionally, there was no water, coffee or snacks at 1pm. The attendant was very kind, and offered to get us coffee from the departures lounge. We never saw her again, and left the lounge after about 30 minutes.
Marrakesh (RAK) Domestic Departures: There was no domestic departures lounge.
Casablanca (CMN) International Terminal: Prior to our 2am flight to Frankfurt, we stopped at the Pearl Lounge (Departures). Contrary to how the photos present it online, this lounge is underground, the windows face nowhere, and no hot food/buffet. Additionally, the bathrooms were located outside the lounge and lacked toilet paper. The drink fridge was empty, and the attendant was annoyed when we politely asked for bottled water.
Guests were limited to one (1) small, cold slider or a small sandwich each. My partner asked for a second slider, and was declined. I then asked for a slider, and proceeded to give it to my partner, yielding me a nasty look from the attendant (why does it matter which one of us eats it?).

