Airspace Closure delays & help
#677




Join Date: Jan 2009
Location: New York
Programs: AA Platinum, Marriott Gold, Hilton Gold, IHG Diamond Ambassador, GHA Titanium
Posts: 180
You're right that it complicates it. Except from my pov the complication is that we never reached doha, and I still haven't some 5 days later. If I had gotten to Doha and then been stranded there, one could argue that QR fulfilled its first leg of the trip that I purchased. However due to the diversion it did not. Then throwing in the added bonuses of my then having to pay out of pocket substantially at a premium to get to my final destination, the complete lack of professionalism from QR, and the mental damage of the process to me, I think a full refund is fair enough compensation.
#678



Join Date: Nov 2017
Location: Berlin
Programs: BAC Silver, Marriott LTP, QR Plat
Posts: 1,273
Heathrow, Berlin and Amsterdam repatriation flights from Muscat already in the air now, all of them several hours behind schedule. Probably a rather chaotic organization because these flights were only accessible to passengers who were directly contacted by QR. If the logistics of that operation were anywhere near their current customer service levels, then that would certainly explain the delay.
Flying time all between 8 and 9 hours because of the detour.
Flying time all between 8 and 9 hours because of the detour.
Last edited by nilsfr69; Mar 5, 2026 at 2:48 pm
#679



Join Date: Sep 2003
Location: OSL
Posts: 2,975
Unless DOH or DXB is seriously hit, people will go back in droves to QR/EK. People will reason this was a short(?) war and Iran has no interest in bombing further if they “win”. People have short term memories and choose what’s best for the wallet. The vast majority of travellers are not frequent and those booking in three months from now will go by price. I’ll concede that in the short term they may lower prices to retain butts in seats (ie bookings in next couple weeks). The only way I see the ME carriers being impacted long term is if this protracts and some guerilla warfare remains so that there’s a perception flying through the region is an actual risk.
#680




Join Date: Oct 2019
Location: Vienna, Austria
Posts: 860
Good news for anyone on a QR award ticket with AA miles trying to reroute
I've successfully managed to reroute my business class AKL-DOH-MAD flight I have for March 12 that was booked with AA miles (85k) on QR metal.
I got "lucky" and arrived MAD-DOH-AKL Feb 27 and been enjoying my trip to NZ. Now of course, with the situation, I no longer feel comfortable going back through DOH even if the airspace opens by the 12th of march when I'm supposed to fly back.
The process took about an hour with the agent having to get authorization to reroute me. I'm pleasantly surprised because considering AA does dynamic pricing (if you booked something from scratch, the miles ticket from AKL-DFW alone was over 200k miles in J, 125k in Y) they honored my already spent 85k miles for QR J and just rerouted on AA metal in J, no need to spend more miles or the difference, this is a big nice surprise.
So now I have AKL-DFW-MAD all in business. My advice is you call soon if you're also in this situation, no need to wait for QR to cancel if it's an award ticket, they'll just tell you AA needs to deal with it anyway because it's a 001 ticket number.
It's especially advised you do it asap as if you're stuck in Asia/Oceania as they might reroute you on something like Cathay and not necessarily though the US. The agent tried but most seats next week are already booked. He also tried the Qantas AKl-JFK flight but wasn't authorized.
I've successfully managed to reroute my business class AKL-DOH-MAD flight I have for March 12 that was booked with AA miles (85k) on QR metal.
I got "lucky" and arrived MAD-DOH-AKL Feb 27 and been enjoying my trip to NZ. Now of course, with the situation, I no longer feel comfortable going back through DOH even if the airspace opens by the 12th of march when I'm supposed to fly back.
The process took about an hour with the agent having to get authorization to reroute me. I'm pleasantly surprised because considering AA does dynamic pricing (if you booked something from scratch, the miles ticket from AKL-DFW alone was over 200k miles in J, 125k in Y) they honored my already spent 85k miles for QR J and just rerouted on AA metal in J, no need to spend more miles or the difference, this is a big nice surprise.
So now I have AKL-DFW-MAD all in business. My advice is you call soon if you're also in this situation, no need to wait for QR to cancel if it's an award ticket, they'll just tell you AA needs to deal with it anyway because it's a 001 ticket number.
It's especially advised you do it asap as if you're stuck in Asia/Oceania as they might reroute you on something like Cathay and not necessarily though the US. The agent tried but most seats next week are already booked. He also tried the Qantas AKl-JFK flight but wasn't authorized.
#681




Join Date: Oct 2019
Location: Vienna, Austria
Posts: 860
Unless DOH or DXB is seriously hit, people will go back in droves to QR/EK. People will reason this was a short(?) war and Iran has no interest in bombing further if they “win”. People have short term memories and choose what’s best for the wallet. The vast majority of travellers are not frequent and those booking in three months from now will go by price. I’ll concede that in the short term they may lower prices to retain butts in seats (ie bookings in next couple weeks). The only way I see the ME carriers being impacted long term is if this protracts and some guerilla warfare remains so that there’s a perception flying through the region is an actual risk.
Last edited by NickRivas; Mar 5, 2026 at 3:58 pm
#682

Join Date: Jul 2015
Location: London
Programs: BA GfL, Hilton Diamond
Posts: 4,554
Hearing rumours of a DOH reopening announcement tomorrow morning (6th March). Just rumours so far, but I wonder are they looking at DXB and feel the need to respond with some sort of timeline?
Pilot37
Pilot37
#683




Join Date: Apr 2023
Location: Glasgow, Scotland
Programs: BA Gold, SQ Silver
Posts: 60
This takes me back to 2010 abd the ash cloud. Icelandair relocated their operations and made a mini hub at Glasgow. This minimised the impact of delays and cancellations as so many passengers were on transfer and this enabled them to keep an operation running with flights from across Europe connecting in Glasgow onwards to the US without having to go to Keflavik.
#685




Join Date: Jan 2016
Programs: BAEC - Gold
Posts: 95
Had the worst experience with Qatar call centre yesterday. Front line agent told me "I wasn't giving her many options" if I didn't want her to find me availability through the middle east today (6th) or tomorrow. I explained that the air space was closed and so we couldn't fly through the middle east to which she replied "how do you know it won't open up tomorrow?" (6th). Spoiler alert: it didn't. Following policy she could only search 2 days out for other carriers and so I asked to be transferred to a senior agent. We were on hold for about an hour and a half to the senior agent during which time she kept insisting I should take a refund or that she would call me back. I doubt very much that she was even on hold to a senior agent - it all felt like a sham to be honest. After 4 hours, exhausted I accepted the call back which I knew wouldn't come and of course, which hasn't come. Just wanting to vent really and share my experience - this is all so exhausting. I'm currently in Perth and me and hubby both have permanent residency so our situation isn't as tenuous as that of some other folks. The plan has always been to eventually move out to Australia but with flights back being insanely expensive to book ourselves, and Qatar refusing to reroute us, maybe we live here now.
Last edited by Cazmantis; Mar 5, 2026 at 4:54 pm
#686




Join Date: Dec 2011
Location: Uranus
Programs: Ann Summers Gold, Costa Cruises Bronze, BA Silver, Hilton Diamond, Caff Nero, Costa Coffee.
Posts: 6,295
#687

Join Date: Apr 2022
Posts: 1,186
Update - now the itinerary is straight up not pulling up when I try to query it on Qatar's website using my confirmation number. Similarly, when I chatted today with them, they seemed to have difficulty pulling the reservation up in the first place, saying I have an invalid confirmation number. They're saying the same old "I have escalated your case. Please wait for a response from the team" (as if it wasn't "escalated" 5 times before this). This time they didn't bother providing an ETA either.... At what point do I have grounds to sue (in small claims court if nothing else) and make an actually legitimate amount of money? Like what recourse do I have to actually get them to pay attention? I can't help but wonder how the people who are still stuck in Rome are dealing with it..
#688




Join Date: Sep 2016
Posts: 432
Good news for anyone on a QR award ticket with AA miles trying to reroute
I've successfully managed to reroute my business class AKL-DOH-MAD flight I have for March 12 that was booked with AA miles (85k) on QR metal.
I got "lucky" and arrived MAD-DOH-AKL Feb 27 and been enjoying my trip to NZ. Now of course, with the situation, I no longer feel comfortable going back through DOH even if the airspace opens by the 12th of march when I'm supposed to fly back.
The process took about an hour with the agent having to get authorization to reroute me. I'm pleasantly surprised because considering AA does dynamic pricing (if you booked something from scratch, the miles ticket from AKL-DFW alone was over 200k miles in J, 125k in Y) they honored my already spent 85k miles for QR J and just rerouted on AA metal in J, no need to spend more miles or the difference, this is a big nice surprise.
So now I have AKL-DFW-MAD all in business. My advice is you call soon if you're also in this situation, no need to wait for QR to cancel if it's an award ticket, they'll just tell you AA needs to deal with it anyway because it's a 001 ticket number.
It's especially advised you do it asap as if you're stuck in Asia/Oceania as they might reroute you on something like Cathay and not necessarily though the US. The agent tried but most seats next week are already booked. He also tried the Qantas AKl-JFK flight but wasn't authorized.
I've successfully managed to reroute my business class AKL-DOH-MAD flight I have for March 12 that was booked with AA miles (85k) on QR metal.
I got "lucky" and arrived MAD-DOH-AKL Feb 27 and been enjoying my trip to NZ. Now of course, with the situation, I no longer feel comfortable going back through DOH even if the airspace opens by the 12th of march when I'm supposed to fly back.
The process took about an hour with the agent having to get authorization to reroute me. I'm pleasantly surprised because considering AA does dynamic pricing (if you booked something from scratch, the miles ticket from AKL-DFW alone was over 200k miles in J, 125k in Y) they honored my already spent 85k miles for QR J and just rerouted on AA metal in J, no need to spend more miles or the difference, this is a big nice surprise.
So now I have AKL-DFW-MAD all in business. My advice is you call soon if you're also in this situation, no need to wait for QR to cancel if it's an award ticket, they'll just tell you AA needs to deal with it anyway because it's a 001 ticket number.
It's especially advised you do it asap as if you're stuck in Asia/Oceania as they might reroute you on something like Cathay and not necessarily though the US. The agent tried but most seats next week are already booked. He also tried the Qantas AKl-JFK flight but wasn't authorized.
I've got a SIN-DOH-FRA ticket in F/J that I booked via QR Avios; it's not till June so praying by then airspace is reopened and flights have resumed, but wanted to know if I can push them to re-ticket me to another oneworld carrier (say BA, CX, or JL) or even a Star Alliance one (LH / LX / SQ, given the route).
Not pushing for re-ticketing now since we're many months out - more just trying to understand my options in case I need to in a few months ... thanks in advance!
#689


Join Date: Feb 2001
Location: NYC
Programs: UA 2MM
Posts: 1,618
Let's hope this military operation ends yesterday. I have my doubts and am fortunate the only traveling I do these days is between NYC and Switzerland. For those attempting to get out of the MidEast I am praying for y'all to have a safe journey. For folks who plan to travel ME3 in the next two months with onward connections - I'd be asking myself "do I really need to take that trip?" If Iran gets desperate...
#690




Join Date: Mar 2022
Posts: 29
That is weird. My return ex BKK is day after tomorrow but even citing JWC guidelines and asking for
supervisor assistance didn’t work.
I am afraid they do insist on their policy to only reroute on OAL 0-1 day out and if the original flights have been canceled - which is ludicrous at this point.
We talking QR Platinum here on a fully paid C comfort ticket….
I would love to know what you guys did to successfully reroute your flights that far in advance? I am assertive - yet a super polite and patient person, never take it out on the agent.. …
supervisor assistance didn’t work.
I am afraid they do insist on their policy to only reroute on OAL 0-1 day out and if the original flights have been canceled - which is ludicrous at this point.
We talking QR Platinum here on a fully paid C comfort ticket….
I would love to know what you guys did to successfully reroute your flights that far in advance? I am assertive - yet a super polite and patient person, never take it out on the agent.. …


