Originally Posted by
IluvJetAirways
You're right that it complicates it. Except from my pov the complication is that we never reached doha, and I still haven't some 5 days later. If I had gotten to Doha and then been stranded there, one could argue that QR fulfilled its first leg of the trip that I purchased. However due to the diversion it did not. Then throwing in the added bonuses of my then having to pay out of pocket substantially at a premium to get to my final destination, the complete lack of professionalism from QR, and the mental damage of the process to me, I think a full refund is fair enough compensation.
Update - now the itinerary is straight up not pulling up when I try to query it on Qatar's website using my confirmation number. Similarly, when I chatted today with them, they seemed to have difficulty pulling the reservation up in the first place, saying I have an invalid confirmation number. They're saying the same old "I have escalated your case. Please wait for a response from the team" (as if it wasn't "escalated" 5 times before this). This time they didn't bother providing an ETA either.... At what point do I have grounds to sue (in small claims court if nothing else) and make an actually legitimate amount of money? Like what recourse do I have to actually get them to pay attention? I can't help but wonder how the people who are still stuck in Rome are dealing with it..