Problems with the Hyatt app/website - MASTER THREAD

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Jul 14, 2024 | 4:44 am

#106

River in Sight

Join Date: Feb 2005

Location: Washington DC

Programs: IB Oro, AA GLD 1MM, Hyatt Glob, Marriott LT Titanium

Posts: 1,914

Quote:

Originally Posted by khabah

Is anyone experiencing app issues today? I’ve been logged out automatically twice and have been dealing with endless loading, nothing loading and lots of error messages - all this over the span of three hours.

Same here, although I routinely get logged out of the app so that part isn’t new - but it does seem worse than usual today.

Jul 14, 2024 | 5:26 am

#107

ElevatorEnthusiast

Join Date: Feb 2020

Location: USA

Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), IHG Plat (CC), UA (*G) Gold, AA Plat (OWS)

Posts: 9,993

All of my upcoming stays disappeared from the app a few days ago - took minutes of the near-endless spinning after a refresh to get them to load again.

Jul 14, 2024 | 8:25 am

#108

Zorak

Moderator: Hyatt, American Express; FlyerTalk Evangelist

Join Date: Jun 2015

Location: WAS

Programs: :rolleyes:, DL DM, AA EXP, UA Silver, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester

Posts: 21,583

Quote:

Originally Posted by khabah

I was seeing a lot of this at the beginning of your time range (I'm assuming you posted towards the end of the "span of three hours") -- stays/activity very slow to load, lots of time with the animated "loading" graphic with the sun/moon rotating around the building, booking searches taking an extremely long time or just failing a lot of the time. The website was giving errors during this period as well.

It seems better now though.

I wonder if they were doing system maintenance this weekend and the one prior, but one would hope they'd have the courtesy to post a notice if that were going on (maybe there was one somewhere and I missed it, dunno)

Jul 24, 2024 | 2:20 pm

#109

coach_tressel

Join Date: Dec 2009

Location: Middle Tennessee

Programs: Hyatt Globalist, Marriott Titanium Hilton Diamond, WN, AA, Total Rewards Diamond

Posts: 38

Inconsistent dates when booking on the app

About had a heart attack booking a pre-paid reservation for later this year. After completing the booking the confirmation page was off by one day on my dates. Once the stay showed up in the "Stays" section on the app the dates were correct but it definitely gave me pause. I went back to book another set of dates and sure enough the same behavior occurred (see pix). Anyone else notice this?

this?

Aug 11, 2024 | 3:17 pm

#110

jasonvr

Join Date: Feb 2005

Location: So Cal

Programs: UA 1K/0.828MM, WN ALP, Hyatt Diamond, MR Gold, Hertz PC, National Exec, Avis PC,AA Gold

Posts: 5,663

All hotels showing "contact hotel" regardless of what date I choose. No ability to book in the app

Aug 11, 2024 | 6:07 pm

#111

rhg247

Join Date: Oct 2006

Location: Virginia

Posts: 321

Quote:

Originally Posted by jasonvr

All hotels showing "contact hotel" regardless of what date I choose. No ability to book in the app

Same. Seems like these glitches are happening more often lately

Aug 12, 2024 | 1:46 pm

#112

59Impala

formerly a193991

Join Date: Dec 2014

Location: ZRH - Zulu Romeo Hotel

Programs: Hyatt LT Globalist; LX FTL, former LX SEN; AA LTG

Posts: 5,119

When I tried to change dates on an existing reservation, I was forwarded to the regular website of the hotel and did not stay in the app, but could book a new reservation.
this for all reservations I checked on Sat/Sun.

seems to be fixed again.

Sep 2, 2024 | 6:45 pm

#113

vegasbased

Join Date: Jul 2021

Location: LAS

Programs: Hilton, Delta, Hyatt, MGM

Posts: 315

The app is currently saying “Contact Hotel” when I try to make a hotel booking.

Sep 3, 2024 | 8:02 am

#114

ElevatorEnthusiast

Join Date: Feb 2020

Location: USA

Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), IHG Plat (CC), UA (*G) Gold, AA Plat (OWS)

Posts: 9,993

Can they please stop making the fonts as ugly as possible? Just updated to version 6.0 on iOS.

Sep 4, 2024 | 7:28 am

#115

Cmag211

Join Date: Jul 2021

Posts: 161

Not a fan of the design in the iOS update either, but the app seems way faster and more stable for me since the update. I hope it lasts.

ElevatorEnthusiast likes this.

Sep 21, 2024 | 8:43 am

#116

iluvdoco

Join Date: Aug 2014

Posts: 4,290

The app used to have a function where you could clear all searches. I LOVED that capability. However since the update "Clear All" has disappeared. Instead there's a limit on the number of searches displayed.