Definitely agree on the Wallet pass thing - never understood the point unless I was missing something. HOWEVER, with all of the app sign-in issues, I could actually see the Wallet pass being easier to get basic information since the app is literally ALWAYS signed out - it's gotten way worse this past week, too :-)

coleslaw I use the passes for organizational purposes, having access to basic info such as phone numbers and to lay out my stays. They’re also useful as proof when requesting anything from the front desk since the app can be slow to load, crashes, always signs you out when you minimize out of it or otherwise doesn’t function - which dampens my desire to use the mobile key since even that’s a bit finicky.

I’m genuinely annoyed that they couldn’t have found a way to make both features sit side by side, rather than eliminate something that everyone had access to to make space for something that may take years to properly roll out. I’m not a developer, but even the Add to Wallet tab sat in a corner of the reservation screen, and one still has the ability to add their WoH card to the Wallet, so…

khabah

Android 12 as of Friday, 11 before. Samsung Fold 3 5G. Only app issue I get is when i leave the app idle for a while and go back to it, it says it can't update my stays. A simple reboot of the app fixes it, otherwise works well.

Apps keep signing me off despite reinstalling (iOS) - I assume this is a known problem

Trying to check in on the app, after getting on the final page and clicking submit, the loading logo just keeps spinning. Tried twice and same issue

Same for me, happened 2/3 for me and today again as well. Tried deleting the app and reinstalling but didn't help.

same thing is happening for me today. The circle of death at the very end. Texted with the Hyatt concierge, which i knew would do me no good from an IT aspect, but at least wanted them to know. Really annoying not to be able to check in online with the app.

Same problem for me on 2/4 and 2/6. I ended up using the link sent via email on my laptop and the check-in went through fine, so I think it's app-specific. After doing the check-in with my laptop, the app updated (after exiting and going back in) showing that check-in request was received. For the 2nd stay, the app then immediately gave me my key since my room was ready. No problems with the check-out via the app on either stay.

The Hyatt app stopped working on my Moto Z3 and now it says "This app isn't compatible with your device anymore. Contact the developers for more info." Has anybody else encountered this issue?

Hi,

I'm having the same problem. Running Android 9, on a Samsung Galaxy S8.

Yes, I waited a while hoping it would resolve itself and contacted the developers for more info a few days ago. No response yet. It's really annoying so I hope they realize that they're locking quite a lot of people out. I have this problem with exactly zero other apps, so you would think a big company like Hyatt would have no problem doing something that everyone else, even small companies manages just fine

Can't see any upcoming reservations. App won't let me do checkout (option not even given). Can see account details, past stays, awards, etc.

Others seeing the same?

Yep. All broken since last evening.

The website has not been showing upcoming reservations on and off for the past few days. It’s very sporadic.

The app has been fine for me… so far.

Has anyone had their mobile key vanish? Happened to me on day 5 of a 11 day stay.