Problems with the Hyatt app/website - MASTER THREAD
Jun 25, 2023 | 8:28 am
#47
Join Date: May 2013
Location: South Texas
Programs: Hilton Diamond, Hyatt Glob, AA EXP, Marriott Tit
Posts: 281
Jul 2, 2023 | 8:40 am
#51
Original Poster
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Hyatt, Hilton, Marriott, IHG, Qatar Airways
Posts: 3,682
Using the app over the last few days has been a total nuisance: I get logged out four out of five times I swipe out of [not even close] the app and return to it later, page loading times are longer than normal, and all my stats keep disappearing. Each new update seems to bring around more issues to the app than fixes.
Hyatts IT performance of late has really been dismal.
khabah
Hyatts IT performance of late has really been dismal.
khabah
Jul 2, 2023 | 10:33 am
#52
Join Date: Jun 2020
Location: NJ
Programs: Hyatt Globalist, AA Executive Platinum, UA Gold
Posts: 870
Wonder if this is all iOS issue? Hyatt app has been great for me all year on Android, the only issue being mobile key which I'm not sure if it's my phone or the property.
Jul 12, 2023 | 12:52 pm
#54
Join Date: Jul 2002
Posts: 4,077
I found I was not logged in on the app as I was making a booking. Tried to login on my laptop but could not. Guess there is some problem affecting many/all.
Jul 12, 2023 | 1:14 pm
#56
Join Date: Mar 2015
Programs: Hyatt Lifetime Globalist, Marriott Gold, BA Gold
Posts: 1,025
Same (too bad an award availability had just appeared for a stay I’ve been looking for for ages but the system didn’t let me log in to confirm it and it has now disappeared 
).
).
Aug 5, 2023 | 3:28 am
#57
Join Date: Nov 2014
Location: Springfield, MA
Programs: HH Diamond, IHG Diamond, Marriott Platinum, Hyatt Discoverist
Posts: 476
Hyatt App
The Hyatt app now won't let you book any awards or even show availability. For every hotel, it lists the category, and then states you must contact the hotel directly. I tried uninstalling and reinstalling the app. Glitch? Bad app? My phone?
Aug 5, 2023 | 4:52 am
#58
Join Date: Jan 2005
Posts: 653
Sep 5, 2023 | 3:58 am
#59
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold 1.2MM (BIS), AA LT Plat (SUBs, BD/Bask), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 4,600
Current problem app: inability to login, on iPhone and iPad. Sign In tab is never enabled, remains grey at all times. Researched the problem, suggestions to click on each field (Membership Number or Username, Last Name or Surname, Password) would enable Sign In tab, no success. (No problem signing into desktop PC website.)
Any recommendations for resolution? Thank you.
Any recommendations for resolution? Thank you.
Oct 3, 2023 | 12:59 pm
#60
Join Date: Dec 2009
Programs: Hilton Diamond Hyatt Globalist
Posts: 1,430
Anyone having issues using app checkout and the stay not posting? Thinking about it every stay that hasnt posted i checked out via app. Still waiting on one that I submitted the form a week ago for and the one I checked out of yesterday didnt post at the usual time today. The only one that posted correctly was the one I physically checked out at.