Jul 2, 2022, 11:21 am
Last edit by: WineCountryUA
This is an Archive thread , the active thread is Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)
More details on use of ETCs : UA Electronic Travel Certificates (ETC): General Q&A, ... now 2 year life
More details on use of FFCs : How to get residual value ("future flight credit") from non-refundable flight
Issues with UA's online rebooking: Missing flights, higher prices, changed cabin, ..
***************************************
* In mid-2021, UA started a process that seems headed to unify ETCs/FFCs and expand their usability
* This is still in process but much of this wiki is out-of-date and will need to be rewritten once the dust settles
* Conversion of FFCs to ETCs are no longer an option
* Most FFCs can only be used by original traveller (some older ones have more flexibility)
* See this UA announcement (27 Sept 2021) for some insight
* However presently there are still reports of issues, inconsistencies
**************************************
In early 2020, UA changed the 1-year life of tickets and ETCs to 2 years and also change rebooked flights had to "commenced" in the original ticket's life vs the older, but unenforced "complete travel.
1) Canceled ticket credit / future flight credit (FFC) -- this is where the flight is canceled but the ticket is left open. In effect when you use this credit, it is a ticket change.
This change must be made within1 2 years of the original purchase date. The present COVID-19 waivers state "Rebooked travel must commence within 12 24 months from the original ticket issue date". Previously there is some uncertainty if the new flight needs to be completed in the same 1-year window. In the recent past that was not true but same agents are claiming it is now required. (this may be a factor on how the ticket is changed, a simple change of date is probably limited to the original purchase 1-year window but a more significant change should be a new ticket and a new full-year window.)
The new ticket can be any itinerary that can be booked on United.com (BE tickets have additional restrictions). The online re-booking / change tool is flaky and best to re-book with an agent.
The future flight credit will be listed online as a canceled flight. The new booking has to be in the same name as the previous booking but if the future booking is cheaper (and not originally booked after 2 March 2020) you will receive an ETC for the difference. For tickets purchased after 2 March 2020, there was a no-residual phrase in the fare rules, but an ETC option in place of the FFC was readily available until 1 August 2020. Generally, pre-1 August tickets continue to have the conversion to ETC if you called. Recent reports suggest this conversion may be again available (YMMV) for some post 1 August FFC tickets. Also one recent report the ETC residual practice may be re-instated.
Future flight credit cannot be combined. You need to convert them to ETC if you want to combine more than one FFC for a new ticket.
Note: there is no 24-hour "flexible booking" for new tickets made with flight credit -- although all purchases today have no change fees.
As of 16 April 2020, appears FFC for cancellation 3 March and later, may be convertible to ETCs, check your ticket in Cancelled Flights (if any United payment types were used to book the ticket (an ETC, TravelBank credit, etc.) or purchased with Chase points, the ETC option may not be available)
Multiple reports (in Feb 2021) of FFCs have been extended to 31 March 2022
2) Electronic Ticket Credit (ETC)-- this is where the ticket is converted is a cash value credit and you have1 2-year from ETC issuance to book a new flight and that future new flight to be completed with-in 1-year of the new booking's date. So up to a total of two three-year window.
You will / should receive a voucher code to use in the future booking (you need to keep track of this but agents can look it up).
The ETC can be used by anyone but is limited to UA/UX operated flights ( a complicated workaround may work to book partner flights).
Fairly simple to use the ETC online and multiple ETCs can be combined if needed -- but the same ETC can not directly be used by multiple passengers on the same PNR.
Note if ETC covers the entire cost of the new flight, you can not use a credit card for the flight purchase and will not receive any of the benefits that come from using a credit card.
Appears for multi-passenger PNRs, ETCs go back to the "first traveler" and not the individual traveler (as FFC). "Note: If there are multiple travelers on a reservation, the total value will be issued in one certificate to the first traveler." Unknown what happens on split PNRs.
(Unverified thought) FFC of tickets purchased 3 March or later do not have residual value, so far as we know, that does not apply to ETCs at all, so ETCs are better than FFC if canceling new ticket purchases starting 3 March 2020 (till at least 30 April).
UA's -- Whats the difference between electronic travel certificates and future flight credit?
Note the Must rebook by 12 months for FFC is presently overridden by waivers stating
A process for converting an ETC to Refund if the original situation nows qualifies for a refund
Other useful threads
Extending a Credit/Travel/ETC Voucher by booking a refundable fare?
UA Electronic Travel Certificate & Codeshares/partner flights
Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
Future Flight Credits (FFC) Available on My Trips page?
More details on use of ETCs : UA Electronic Travel Certificates (ETC): General Q&A, ... now 2 year life
More details on use of FFCs : How to get residual value ("future flight credit") from non-refundable flight
Issues with UA's online rebooking: Missing flights, higher prices, changed cabin, ..
***************************************
* In mid-2021, UA started a process that seems headed to unify ETCs/FFCs and expand their usability
* This is still in process but much of this wiki is out-of-date and will need to be rewritten once the dust settles
* Conversion of FFCs to ETCs are no longer an option
* Most FFCs can only be used by original traveller (some older ones have more flexibility)
* See this UA announcement (27 Sept 2021) for some insight
* However presently there are still reports of issues, inconsistencies
**************************************
In early 2020, UA changed the 1-year life of tickets and ETCs to 2 years and also change rebooked flights had to "commenced" in the original ticket's life vs the older, but unenforced "complete travel.
1) Canceled ticket credit / future flight credit (FFC) -- this is where the flight is canceled but the ticket is left open. In effect when you use this credit, it is a ticket change.
This change must be made within
The new ticket can be any itinerary that can be booked on United.com (BE tickets have additional restrictions). The online re-booking / change tool is flaky and best to re-book with an agent.
The future flight credit will be listed online as a canceled flight. The new booking has to be in the same name as the previous booking but if the future booking is cheaper (and not originally booked after 2 March 2020) you will receive an ETC for the difference. For tickets purchased after 2 March 2020, there was a no-residual phrase in the fare rules, but an ETC option in place of the FFC was readily available until 1 August 2020. Generally, pre-1 August tickets continue to have the conversion to ETC if you called. Recent reports suggest this conversion may be again available (YMMV) for some post 1 August FFC tickets. Also one recent report the ETC residual practice may be re-instated.
Future flight credit cannot be combined. You need to convert them to ETC if you want to combine more than one FFC for a new ticket.
Note: there is no 24-hour "flexible booking" for new tickets made with flight credit -- although all purchases today have no change fees.
As of 16 April 2020, appears FFC for cancellation 3 March and later, may be convertible to ETCs, check your ticket in Cancelled Flights (if any United payment types were used to book the ticket (an ETC, TravelBank credit, etc.) or purchased with Chase points, the ETC option may not be available)
Multiple reports (in Feb 2021) of FFCs have been extended to 31 March 2022
2) Electronic Ticket Credit (ETC)-- this is where the ticket is converted is a cash value credit and you have
You will / should receive a voucher code to use in the future booking (you need to keep track of this but agents can look it up).
The ETC can be used by anyone but is limited to UA/UX operated flights ( a complicated workaround may work to book partner flights).
Fairly simple to use the ETC online and multiple ETCs can be combined if needed -- but the same ETC can not directly be used by multiple passengers on the same PNR.
Note if ETC covers the entire cost of the new flight, you can not use a credit card for the flight purchase and will not receive any of the benefits that come from using a credit card.
Appears for multi-passenger PNRs, ETCs go back to the "first traveler" and not the individual traveler (as FFC). "Note: If there are multiple travelers on a reservation, the total value will be issued in one certificate to the first traveler." Unknown what happens on split PNRs.
(Unverified thought) FFC of tickets purchased 3 March or later do not have residual value, so far as we know, that does not apply to ETCs at all, so ETCs are better than FFC if canceling new ticket purchases starting 3 March 2020 (till at least 30 April).
UA's -- Whats the difference between electronic travel certificates and future flight credit?
Electronic travel certificates are travel credit given to customers from a United employee for situations including denied boarding instances, customer goodwill, a fare difference during an exchange, and for irregular operations. Future flight credits are credit for the same value of your ticket for the original route given to the same customer(s) who has canceled their flight.
Future flight credits are valid for the same amount as the original ticket purchased and can be applied to new flights. They have a lot of flexibility in routes as they can be used for travel on any United, United Express, or partner-operated flights. Future flight credits must be used for travel within 12 months of the date your original ticket was purchased.
Electronic travel certificates also offer a lot of flexibility. You can use them to book a flight for anyone youd like, and they can be used for travel up to 24 months from the date theyre issued. Electronic travel certificates must be used for United- or United Express-operated flights.
Future flight credits are valid for the same amount as the original ticket purchased and can be applied to new flights. They have a lot of flexibility in routes as they can be used for travel on any United, United Express, or partner-operated flights. Future flight credits must be used for travel within 12 months of the date your original ticket was purchased.
Electronic travel certificates also offer a lot of flexibility. You can use them to book a flight for anyone youd like, and they can be used for travel up to 24 months from the date theyre issued. Electronic travel certificates must be used for United- or United Express-operated flights.
Note the Must rebook by 12 months for FFC is presently overridden by waivers stating
Cancellations: If the customer decides to cancel the flight they booked before March 31, 2020, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 24 months from the original ticket issue date. If the customer decides to cancel the flight they booked between April 1, 2020, and May 31, 2020, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date.
....
Please visit united.com/refunds
Select Request Refund
Add all required information
Under purchases > Enter Receipt details
Customer should enter their ticket number in the 'Document Number' field
In details reason for request > "Cancel ETC and refund to original form of payment"
Enter email address
Submit ... .
Please visit united.com/refunds
Select Request Refund
Add all required information
Under purchases > Enter Receipt details
Customer should enter their ticket number in the 'Document Number' field
In details reason for request > "Cancel ETC and refund to original form of payment"
Enter email address
Submit ... .
Other useful threads
Extending a Credit/Travel/ETC Voucher by booking a refundable fare?
UA Electronic Travel Certificate & Codeshares/partner flights
Now See All Your Electronic Travel Credit(s) (ETCs) on Your United.com Account!
Future Flight Credits (FFC) Available on My Trips page?
Understanding/Using UA Electronic Travel Certificate & Future Flight Credit {Archive}
Nov 10, 2024 | 1:30 pm
#2806
Join Date: Nov 2024
Posts: 16
Screenshots and links requested
Last night I provided both screenshots and links show that this actually is a thing, but I don't see them here. Please let me know if anyone would like to see something posted, if not thanks for your time.
Nov 10, 2024 | 2:00 pm
#2807
Join Date: Sep 2024
Posts: 6
I just called UA, and asked whether they could extend my ETC that expires on 11/12/24, due to medical reasons.
The representative with whom I spoke was sympathetic, so she asked two team leads whether they could extend it for me.
She said that both team leads told her that it was no longer possible to extend ETCs.
She told me there's a 30-day grace period for ETCs, such that if I call UA within 30 days after the ETC expires, they can book me using the ETC.
She also suggested I book a placeholder flight, then change the dates and cities when I know when I want to fly, and pay the fare difference.
Questions:
The representative with whom I spoke was sympathetic, so she asked two team leads whether they could extend it for me.
She said that both team leads told her that it was no longer possible to extend ETCs.
She told me there's a 30-day grace period for ETCs, such that if I call UA within 30 days after the ETC expires, they can book me using the ETC.
She also suggested I book a placeholder flight, then change the dates and cities when I know when I want to fly, and pay the fare difference.
Questions:
- If I book a placeholder flight, can I change it via the website, or do I need to call UA to do so?
- If I need to call UA to do so, can I do so anytime before the placeholder flight departs, or must I do so within the 30-day grace period?
- If I call 29 days after the ETC expires to book a placeholder flight, then cancel the placeholder flight at least 24 hours thereafter, will the FFC they then issue me expire 12 months from the date I cancel (effectively giving me a 13-month extension), or 12 months from the date the ETC expires?
Nov 10, 2024 | 3:01 pm
#2808
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 6,630
I just called UA, and asked whether they could extend my ETC that expires on 11/12/24, due to medical reasons.
The representative with whom I spoke was sympathetic, so she asked two team leads whether they could extend it for me.
She said that both team leads told her that it was no longer possible to extend ETCs.
She told me there's a 30-day grace period for ETCs, such that if I call UA within 30 days after the ETC expires, they can book me using the ETC.
She also suggested I book a placeholder flight, then change the dates and cities when I know when I want to fly, and pay the fare difference.
Questions:
The representative with whom I spoke was sympathetic, so she asked two team leads whether they could extend it for me.
She said that both team leads told her that it was no longer possible to extend ETCs.
She told me there's a 30-day grace period for ETCs, such that if I call UA within 30 days after the ETC expires, they can book me using the ETC.
She also suggested I book a placeholder flight, then change the dates and cities when I know when I want to fly, and pay the fare difference.
Questions:
- If I book a placeholder flight, can I change it via the website, or do I need to call UA to do so?
- If I need to call UA to do so, can I do so anytime before the placeholder flight departs, or must I do so within the 30-day grace period?
- If I call 29 days after the ETC expires to book a placeholder flight, then cancel the placeholder flight at least 24 hours thereafter, will the FFC they then issue me expire 12 months from the date I cancel (effectively giving me a 13-month extension), or 12 months from the date the ETC expires?
2. Since you don't need to call this question is not applicable.
3. An FFC for a canceled flight expires 1 year from the date of booking (not the date you canceled).
If I were you I would book the placeholder flight ASAP being that I wouldn't exactly trust the 30 day grace period. Since this is an ETC you can book anything until the end of the calendar (best to book non basic economy domestic flight) and that will give you more than enough time to change the flight to one you actually end up flying.
Nov 10, 2024 | 3:11 pm
#2809
Join Date: Sep 2024
Posts: 6
1. Yes, you can change yourself on the website or app.
2. Since you don't need to call this question is not applicable.
3. An FFC for a canceled flight expires 1 year from the date of booking (not the date you canceled).
If I were you I would book the placeholder flight ASAP being that I wouldn't exactly trust the 30 day grace period. Since this is an ETC you can book anything until the end of the calendar (best to book non basic economy domestic flight) and that will give you more than enough time to change the flight to one you actually end up flying.
2. Since you don't need to call this question is not applicable.
3. An FFC for a canceled flight expires 1 year from the date of booking (not the date you canceled).
If I were you I would book the placeholder flight ASAP being that I wouldn't exactly trust the 30 day grace period. Since this is an ETC you can book anything until the end of the calendar (best to book non basic economy domestic flight) and that will give you more than enough time to change the flight to one you actually end up flying.
Is it better to (a) use my about-to-expire ETC to book a placeholder flight for 12 months from now, then change the dates and cities when I know when I want to fly, or (b) book a placeholder flight, wait 24 hours, cancel, then receive an FFC that expires 12 months from the date of booking?
As far as I can tell, (a) and (b) accomplish the exact same thing, but perhaps there's an advantage one option has over the other, of which I'm not aware?
Nov 10, 2024 | 3:34 pm
#2810
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 6,630
Thank you, Frieda, for your very helpful reply.
Is it better to (a) use my about-to-expire ETC to book a placeholder flight for 12 months from now, then change the dates and cities when I know when I want to fly, or (b) book a placeholder flight, wait 24 hours, cancel, then receive an FFC that expires 12 months from the date of booking?
As far as I can tell, (a) and (b) accomplish the exact same thing, but perhaps there's an advantage one option has over the other, of which I'm not aware?
Is it better to (a) use my about-to-expire ETC to book a placeholder flight for 12 months from now, then change the dates and cities when I know when I want to fly, or (b) book a placeholder flight, wait 24 hours, cancel, then receive an FFC that expires 12 months from the date of booking?
As far as I can tell, (a) and (b) accomplish the exact same thing, but perhaps there's an advantage one option has over the other, of which I'm not aware?
Nov 10, 2024 | 3:43 pm
#2811
Join Date: Sep 2024
Posts: 6
Thank you, FriedaBlass, for your quick and helpful reply 
WineCountryUA, I'd appreciate your second opinion on a few matters, if you wouldn't mind sharing:
1. Do you (like FriedaBlass) also not trust the 30-day grace period?
2. If I call UA 29 days after the ETC expires to book a placeholder flight, then cancel the placeholder flight at least 24 hours thereafter, will the FFC they then issue me expire 12 months from the date I book (effectively giving me a 13-month extension), or 12 months from the date the ETC expires?
3. In your opinion, is it better to (a) use my ETC to book a placeholder flight for 12 months in the future, then change the dates and cities when I know when I want to fly, or (b) book a placeholder flight, wait 24 hours, cancel, then receive an FFC that expires 12 months from the date of booking? As I told Frieda, (a) and (b) appear to accomplish the exact same thing, but perhaps there's an advantage one option has over the other, of which I'm not aware?
WineCountryUA, I'd appreciate your second opinion on a few matters, if you wouldn't mind sharing:
1. Do you (like FriedaBlass) also not trust the 30-day grace period?
2. If I call UA 29 days after the ETC expires to book a placeholder flight, then cancel the placeholder flight at least 24 hours thereafter, will the FFC they then issue me expire 12 months from the date I book (effectively giving me a 13-month extension), or 12 months from the date the ETC expires?
3. In your opinion, is it better to (a) use my ETC to book a placeholder flight for 12 months in the future, then change the dates and cities when I know when I want to fly, or (b) book a placeholder flight, wait 24 hours, cancel, then receive an FFC that expires 12 months from the date of booking? As I told Frieda, (a) and (b) appear to accomplish the exact same thing, but perhaps there's an advantage one option has over the other, of which I'm not aware?
Nov 10, 2024 | 4:19 pm
#2812
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 6,630
Thank you, FriedaBlass, for your quick and helpful reply
2. If I call UA 29 days after the ETC expires to book a placeholder flight, then cancel the placeholder flight at least 24 hours thereafter, will the FFC they then issue me expire 12 months from the date I book (effectively giving me a 13-month extension), or 12 months from the date the ETC expires?
2. If I call UA 29 days after the ETC expires to book a placeholder flight, then cancel the placeholder flight at least 24 hours thereafter, will the FFC they then issue me expire 12 months from the date I book (effectively giving me a 13-month extension), or 12 months from the date the ETC expires?
Nov 10, 2024 | 4:59 pm
#2813
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 25,648
I believe there is a moderation delay on links and images for new members. If they don't appear, feel free to send them to me via a direct message. I'm certain that there is a logical explanation for what you're seeing.
Nov 10, 2024 | 7:32 pm
#2814
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,033
Basic question why risk it? How many new or undertrained agents will you encounter?
....2. If I call UA 29 days after the ETC expires to book a placeholder flight, then cancel the placeholder flight at least 24 hours thereafter, will the FFC they then issue me expire 12 months from the date I book (effectively giving me a 13-month extension), or 12 months from the date the ETC expires? ...
....3. In your opinion, is it better to (a) use my ETC to book a placeholder flight for 12 months in the future, then change the dates and cities when I know when I want to fly, or (b) book a placeholder flight, wait 24 hours, cancel, then receive an FFC that expires 12 months from the date of booking? As I told Frieda, (a) and (b) appear to accomplish the exact same thing, but perhaps there's an advantage one option has over the other, of which I'm not aware?
Infrequently change flight can be wonky, but then you can cancel and get a FFC.
Occasionally FFCs can be wonky also but phone agents can address.
In either case the credit is locked to an individual.
Really comes down which you are more comfortable with.
Nov 11, 2024 | 1:54 pm
#2815
Join Date: Jan 2016
Location: SFO
Programs: Marriott Ti/LTP
Posts: 1,415
Is there a 12 month from time of ticketing restriction for changing a flight? Or can you keep pushing it out indefinitely?
Nov 11, 2024 | 2:22 pm
#2816
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,033
Extending FFC has been a dynamic, changing situation. It is clear UA is tightening up in this area. What worked a month or two ago no longer works and no way to predict what will work next month or next year.
That said, it appears you can presently extend an FFC by booking a flight before the FFC expiration and then doing a flight change to a date further out.
Suggest you read the last month of posts to get a feel for the situation and some recent successful approaches.. And post your experiences here for others to track.
Nov 11, 2024 | 3:26 pm
#2817
Join Date: Jan 2016
Location: SFO
Programs: Marriott Ti/LTP
Posts: 1,415
Nov 11, 2024 | 4:24 pm
#2818
Join Date: Nov 2009
Location: SFO, TPE, HNL
Programs: UA GS 4MM, RCC life member (paid), Marriott Lifetime Titanium, Hyatt Globalist, CLEAR
Posts: 1,944
I'm sorry - to answer your other questions: No, it was not a credit for a flight purchased with a flight credit. I used my AmEx. The "credit" was issued in June and I've been trying to get this resolved since then. I wanted to use it toward another international flight, but the fares jumped by 1000s when going to book with the credit (the fares didn't actually change - just the amount they would charge "me" for the flight). Instead I bought a similar ticket through Lufthansa and travel this December. At a minimum, I'd like what I'm entitled to (an actual credit that can be applied to a fair market fare) and the credit to be extended for as long as it takes for me to get it's actual value. I'd also like to be refunded or get a legitimate and usable flight credit for the difference in fare (around $300) I paid over and above the actual fare on the purchase date for my RT domestic flight last week. I'm sure United has records of my calls, chats, and emails as well has historic fare data to confirm what I'm saying is accurate (obviously, they won't until pressed to do so). I'm going to pursue with my state AG, the DOT, and FTC, but realize they can't satisfy me, personally. For that, I plan to pursue a small claims case against the airline. Thank you, again!
I do remember one or two situations in the past that when I used my credit from cancelled ticket, I was not able to get the lowest fare. I forgot the details but it was something like I cannot get a lower fare for the flight I paid more then cancelled. This is more common if you call UA, when an agent would say he or she didn't see the fare we saw online.
Nov 11, 2024 | 6:05 pm
#2819
Join Date: Nov 2024
Posts: 16
Here is just some examples of where I see it (including FT).
https://www.reddit.com/r/unitedairli...future_flight/
Nov 11, 2024 | 6:23 pm
#2820
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,033
Many of those case are partial flown credit and that is an understandable problem, with a clear explanation and discussed How to use flight credits for partially used itinerary (cancelled during trip)?
But you stated yours was an unflown credit, so that is not your issue.
Others look like they started with the FFC, those are covered in Issues with UA's online rebooking: Missing flights, higher prices, changed cabin, .. This is against FT recommendation on using FFCs.
But you stated you waited to the payment page to apply the FFC, so that is not your issue, if we understand your situation
Yes there are issues using FFCs but none that mention the pricing changing after applying the FFC or price different if you are logged in or not, which have been the two symptoms you have described. No one disputes there are FFC issues but we need to separate out the various issue to understand your issue.
UA is not faultless but many have workarounds, once understood.
It would be more helpful to see screenshots of your situation as there are other corner cases like purchasing on AMEX travel and issues with expiration date
In your screenshots it is important to point out where you engage with the FFC.
We are not trying to be difficult but the devil is in the detials.
But you stated yours was an unflown credit, so that is not your issue.
Others look like they started with the FFC, those are covered in Issues with UA's online rebooking: Missing flights, higher prices, changed cabin, .. This is against FT recommendation on using FFCs.
But you stated you waited to the payment page to apply the FFC, so that is not your issue, if we understand your situation
Yes there are issues using FFCs but none that mention the pricing changing after applying the FFC or price different if you are logged in or not, which have been the two symptoms you have described. No one disputes there are FFC issues but we need to separate out the various issue to understand your issue.
UA is not faultless but many have workarounds, once understood.
It would be more helpful to see screenshots of your situation as there are other corner cases like purchasing on AMEX travel and issues with expiration date
In your screenshots it is important to point out where you engage with the FFC.
We are not trying to be difficult but the devil is in the detials.