Jan 22, 2020, 8:43 am
Last edit by: mia
2017 - 2019 discussion of this benefit is HERE.
American Express Platinum Card and Centurion Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card or Centurion Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit
Oct 12, 2022 | 11:03 am
#331
Join Date: Dec 2011
Programs: UA
Posts: 386
Hope this will help someone. I have Gold + Plat. Gold credit no problems, but plat suddenly stopped working, despite deleting the payment card, and re-adding the payment card numerous times. I kept getting error: This payment method is already earning benefits on another Uber account.
You can go to the Uber app, click Help -> Account and Payment Options -> Promos, Credits, Partnerships -> Amex Platinum Benefit.
Scroll ALL the way down, theres a tiny text box to initiate a chat.
Tell them the last 4 of your platinum, and your issue, and they respond immediately. They fixed the issue immediately over chat.
Their auto response: The reason you didn't automatically receive the benefit is because only one account per eligible Amex can receive it at a time. The benefit will default to applying to whichever account had the eligible card added first. That means if you ever previously added your Amex to another account, such as an account you no longer use or a family member's account, that account was receiving the benefit.
However, the issue in my case is weirder: somehow my plat got removed from my account, and then Ubers crappy backend IT automatically put the benefit on the last Uber which the Platinum was ever associated with: a very very old, dormant Uber account from a decade ago which I had no idea even existed.
I called Amex, they patched in Uber, who told me the above. Uber support was fantastic and nice, and they merged my prior dormant account with my current one so that this issue should never recur. After being a (gentle) Karen, a manager gave me an additional $45 courtesy credit to make up for the issue. (I noticed this problem months ago but didnt have time to deal with it until now). Uber said usually this happens when cards are added to spouses account or childrens account, but this dormant account issue is rare.
Hope this helps someone!
You can go to the Uber app, click Help -> Account and Payment Options -> Promos, Credits, Partnerships -> Amex Platinum Benefit.
Scroll ALL the way down, theres a tiny text box to initiate a chat.
Tell them the last 4 of your platinum, and your issue, and they respond immediately. They fixed the issue immediately over chat.
Their auto response: The reason you didn't automatically receive the benefit is because only one account per eligible Amex can receive it at a time. The benefit will default to applying to whichever account had the eligible card added first. That means if you ever previously added your Amex to another account, such as an account you no longer use or a family member's account, that account was receiving the benefit.
However, the issue in my case is weirder: somehow my plat got removed from my account, and then Ubers crappy backend IT automatically put the benefit on the last Uber which the Platinum was ever associated with: a very very old, dormant Uber account from a decade ago which I had no idea even existed.
I called Amex, they patched in Uber, who told me the above. Uber support was fantastic and nice, and they merged my prior dormant account with my current one so that this issue should never recur. After being a (gentle) Karen, a manager gave me an additional $45 courtesy credit to make up for the issue. (I noticed this problem months ago but didnt have time to deal with it until now). Uber said usually this happens when cards are added to spouses account or childrens account, but this dormant account issue is rare.
Hope this helps someone!
Last edited by DoctorORD; Oct 12, 2022 at 11:08 am
Nov 4, 2022 | 7:57 am
#332
Join Date: Mar 2013
Location: EWR
Programs: World of Hyatt, Marriott Bonvoy, Hilton Honors, UA Mileage Plus
Posts: 1,650
If I close my AMEX Platinum will the Uber credit in my account be pulled immediately? Or do I still have until the end of the month to use it?
Nov 23, 2022 | 7:11 pm
#333
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM/2MM, Hilton, Wyndham and IHG DM, Marriott gold, Hyatt Globalist, Southwest A List
Posts: 15,559
Had an unusual thing happen tonight. Decided to use my $15 credit this month at a restaurant by my house on a pickup. Total was $24 and there was a $10 of $20 or more order promo credit so net total was $14 but was only given $8.98 for the AmEx credit (my wallet is showing I still have $6.02 of the AmEx credit available) and was charged $5.02 on my credit card.
I started a chat with someone on Uber (I hate you can't just email them) and waited ten minutes to get connected and when I explained the situation I was told to hold while he looked into and he came back five minutes later and said it needed to be handled by a specialist and they would email me shortly.
I thought maybe the credit had something to do with it, but they should be upfront that the credit amount can't be used. I would have kept the order at $14 had I known, I upsized a size and added a piece of carrot cake since I figured it would be free and wouldn't have if I would have known I was being charged for it. But still makes no sense seeing the credit was for $10 and I was only charged $5.02
I started a chat with someone on Uber (I hate you can't just email them) and waited ten minutes to get connected and when I explained the situation I was told to hold while he looked into and he came back five minutes later and said it needed to be handled by a specialist and they would email me shortly.
I thought maybe the credit had something to do with it, but they should be upfront that the credit amount can't be used. I would have kept the order at $14 had I known, I upsized a size and added a piece of carrot cake since I figured it would be free and wouldn't have if I would have known I was being charged for it. But still makes no sense seeing the credit was for $10 and I was only charged $5.02
Nov 24, 2022 | 9:35 am
#334
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: HHonors - Diamond; IHG - Diamond; Marriott Bonvoy - Platinum
Posts: 14,278
That's very interesting, as yesterday for the first time ever I did an Uber Eats pick up at a local Thai restaurant. I thought a single item for $22 with tax was rather steep, but I had $19 to use: $15 November + $4 left from a gift cert in the account. As expected, they used all $19 and $3 on credit card. Must've been the promo that interfered?
Jan 30, 2023 | 7:12 pm
#335
Join Date: Apr 2013
Programs: AA, United, R34 ftw
Posts: 2,060
My old company started its own delivery service business "because Amazon did it". After about two years, they laid everyone off. As it turns out, it didn't make sense because we didn't have Amazon volume. Amazon might deliver multiple packages on the same street. All of these gig delivery companies will do it for far cheaper. I imagine we will only see more of this. Of course, often times putting the onus on the consumer to pay tips. I think I tried ordering petfood from Petco, and they used DoorDash, which wanted a tip. Absolutely not.
Jan 30, 2023 | 7:50 pm
#336
FlyerTalk Evangelist
Join Date: May 2000
Location: أمريكا
Posts: 26,930
The reverse I find difficult to understand are people who seem very upset that they supposedly get little/no value from the card, but keep it anyway.
Last edited by mia; Feb 3, 2023 at 8:26 am Reason: Post copies and split between two threads.
Jan 31, 2023 | 4:26 am
#337
Suspended
Join Date: Aug 2017
Programs: Hilton Diamond, IHG Spire Ambassador, Global Entry
Posts: 4,337
I'm a firm believer that a *component* of the labor shortage is these gig services. Why work food, retail, hospitality, etc. dealing with all of the undesirable duties that come along with them, when you can drive around whenever you want?
Feb 10, 2023 | 12:02 am
#338
Join Date: Apr 2013
Programs: AA, United, R34 ftw
Posts: 2,060
Just because a lot of people may not like the concept, I don't know that I would label it as unsustainable .An awful lot of people prefer the model of working when you want. Somehow, it still isn't an overly profitable business yet for a lot of these companies. I doubt adding in benefits and whatnot would be sustainable.
I'm a firm believer that a *component* of the labor shortage is these gig services. Why work food, retail, hospitality, etc. dealing with all of the undesirable duties that come along with them, when you can drive around whenever you want?
I'm a firm believer that a *component* of the labor shortage is these gig services. Why work food, retail, hospitality, etc. dealing with all of the undesirable duties that come along with them, when you can drive around whenever you want?
But as lawlessness continues to creep into every facet of US life, I can see these problems worsening and the exploitation increasing. And that means at some point some lyft driver will hit your boyfriend head on when trying to cross an intersection--and leave you with all the medical bills and a 2yr legal battle. That was what happened to my friend a few years back, and she was just a passenger in her boyfriend's car. He took the heavy losses since the car was fairly new. The passengers in the lyft car just got out and fled the scene.
Feb 15, 2023 | 9:38 pm
#339
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,663
No Uber credits posted for me this month. Neither from Plat or Gold. Sounds like others have had that problem too. Wondering if anyone has found a pattern?
Feb 26, 2023 | 12:48 pm
#340
Join Date: Apr 2013
Location: Lehigh Valley, Pennsylvania
Programs: Milege+, SkyMiles, AAdvantage, HHonors Diamond, Marriott Gold
Posts: 1,746
I received my $10 with my Gold card at beginning of the month and used it. A week later I upgraded my card to Plat and received the $15 credit the next day and successfully used it yesterday.
Jul 10, 2023 | 3:28 pm
#341
Join Date: Apr 2013
Posts: 47
Sorry I might be a pain...I really do not have the time to scroll through this thread.
I have a quick question that could have been already answered somewhere on the forum.
If I have a gift card balance let's say $50 (Credits) in the uber app.
I receive the $15 amex credit.
Now my total balance is $65 ($50 Gift Card + $15 Amex Credits).
I take a ride for $35
Will the $15 Amex benefit be applied to the bill first? And the remaining $20 will be taken from the GiftCard Balance (Credits)?
Or Will the Credits be applied to the entire fare?
Thank you!!!
I have a quick question that could have been already answered somewhere on the forum.
If I have a gift card balance let's say $50 (Credits) in the uber app.
I receive the $15 amex credit.
Now my total balance is $65 ($50 Gift Card + $15 Amex Credits).
I take a ride for $35
Will the $15 Amex benefit be applied to the bill first? And the remaining $20 will be taken from the GiftCard Balance (Credits)?
Or Will the Credits be applied to the entire fare?
Thank you!!!
Jul 10, 2023 | 3:36 pm
#342
Join Date: Jan 2010
Posts: 93
Sorry I might be a pain...I really do not have the time to scroll through this thread.
I have a quick question that could have been already answered somewhere on the forum.
If I have a gift card balance let's say $50 (Credits) in the uber app.
I receive the $15 amex credit.
Now my total balance is $65 ($50 Gift Card + $15 Amex Credits).
I take a ride for $35
Will the $15 Amex benefit be applied to the bill first? And the remaining $20 will be taken from the GiftCard Balance (Credits)?
Or Will the Credits be applied to the entire fare?
Thank you!!!
I have a quick question that could have been already answered somewhere on the forum.
If I have a gift card balance let's say $50 (Credits) in the uber app.
I receive the $15 amex credit.
Now my total balance is $65 ($50 Gift Card + $15 Amex Credits).
I take a ride for $35
Will the $15 Amex benefit be applied to the bill first? And the remaining $20 will be taken from the GiftCard Balance (Credits)?
Or Will the Credits be applied to the entire fare?
Thank you!!!
Jul 12, 2023 | 11:36 am
#343
Join Date: Apr 2013
Posts: 47
Thank you!
I have a couple of gift cards sitting on the side.
It looks like I just load them into the account...
If the $15 Amex credit is applied first I can have a couple of hundred sitting it the account.
I have a couple of gift cards sitting on the side.
It looks like I just load them into the account...
If the $15 Amex credit is applied first I can have a couple of hundred sitting it the account.
Aug 1, 2023 | 5:25 pm
#345
Join Date: Nov 2018
Location: New York
Posts: 901
just thinking today, a $15 dollar uber credit is kinda small in a big expensive city like nyc where i am. thats basically just a few blocks in traffic honestly. too bad amex cant up that to $20 or $25.