Oneworld connection protection on separate tickets
Nov 20, 2018 | 12:46 pm
#196
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@flyalways - the post above yours has the links whch indicate the following:
oneworld Reaccommodations – Separate Tickets
Changes to itineraries for Customers holding separate tickets:
...
AA to/from AA or a oneworld Carrier
If a customer is holding separate tickets on AA or another oneworld carrier, customers holding separate tickets where travel is on oneworld airlines should be treated as through ticketed customers. In the event of a disruption on the originating ticket, the carrier responsible for the disruption will be required to reroute the customer to their final destination. The ticket stock of the second ticket must be of a oneworldcarrier, eligible under the Endorsement Waiver Agreement. You may contact AA Reservations 1-800-433-7300 (U.S. and Canada) or outside the U.S. and Canada, reference Worldwide Reservations Numbers for additional information if the separate ticket is fortravel on a oneworld carrier.
Changes to itineraries for Customers holding separate tickets:
...
AA to/from AA or a oneworld Carrier
If a customer is holding separate tickets on AA or another oneworld carrier, customers holding separate tickets where travel is on oneworld airlines should be treated as through ticketed customers. In the event of a disruption on the originating ticket, the carrier responsible for the disruption will be required to reroute the customer to their final destination. The ticket stock of the second ticket must be of a oneworldcarrier, eligible under the Endorsement Waiver Agreement. You may contact AA Reservations 1-800-433-7300 (U.S. and Canada) or outside the U.S. and Canada, reference Worldwide Reservations Numbers for additional information if the separate ticket is fortravel on a oneworld carrier.
Nov 20, 2018 | 1:51 pm
#197
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IMO it would be folly to plan one's life on something clipped from the Internet. Internet content seldom has a date, and often is not removed when it no longer applies. Plus OneWorld is a loose consortium and members are free to impose their own policies, e.g. just a few months ago AA refused to connect my bags through ORD from a domestic AA inbound to an international AA outbound. That doesn't mean they wouldn't have protected the connection, but I'd get it in writing from AA c/s before heading out with a fragile connection.
Nov 20, 2018 | 1:55 pm
#198
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This is incorrect!
@flyalways - the post above yours has the links whch indicate the following:You should have contacted AA by now.
@flyalways - the post above yours has the links whch indicate the following:You should have contacted AA by now.
Nov 20, 2018 | 2:00 pm
#199
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Nov 20, 2018 | 2:04 pm
#200
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But the quote says that it is the carrier responsible for the delay (in this case CX) required to get the passenger to their final destination. How does AA force CX to reroute?
Nov 20, 2018 | 2:37 pm
#201
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Update on situation
Hi there,
I am in a situation where I have two separate tickets.
BKK-HKG-NRT (CX) All in Business
NRT-DFW-BOS (AA) Economy but upgraded to Business with SWU
My BKK-HKG is delayed enough to be not able to make any of the
remaining flights. Is CX responsible to get me to BOS ? Also my
AA ticket shows as C class in CX system. Does that mean they
will get me to BOS in Business ?
Any advice will help me today...Thanks...F.A.
I am in a situation where I have two separate tickets.
BKK-HKG-NRT (CX) All in Business
NRT-DFW-BOS (AA) Economy but upgraded to Business with SWU
My BKK-HKG is delayed enough to be not able to make any of the
remaining flights. Is CX responsible to get me to BOS ? Also my
AA ticket shows as C class in CX system. Does that mean they
will get me to BOS in Business ?
Any advice will help me today...Thanks...F.A.
agents but at the end of all that they could not assure me Business class
seat on AA or JAL from NRT to BOS. I can understand that since mine was a
Economy ticket and last minute upgrade space on AA or giving me JAL
business class seat was probably too much for them. (Maybe my Eagle
rating is not that high to go out of the way to help me)
But CX came through with flying colors. As I landed in HKG with delayed
departure from BKK, an agent was waiting with HKG-BOS direct
flight BP in Business + Hotel accommodation (12 hours or so) + meal vouchers at HKG
airport ! I am reaching couple hours later than original but with less stops :-)
I think CX takes OW alliance more seriously than any other airline
that I have seen. Great customer service recovery and makes me want to fly them more often...
Most of the airlines are OK when things are normal but great airlines differentiate
themselves when situation is not ideal. CX continually proves that it is in a different class...
Thanks again...
Nov 20, 2018 | 2:40 pm
#202
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I suspect
Downloading and looking at the document's properties I note the document is just 6 months old:
Originally Posted by AA.com
The ticket stock of the second ticket must be of a oneworldcarrier, eligible under the Endorsement Waiver Agreement.
Nov 20, 2018 | 2:42 pm
#203
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Thanks to all for trying to help out. I called AA EXP desk and talked to three different
agents but at the end of all that they could not assure me Business class
seat on AA or JAL from NRT to BOS. I can understand that since mine was a
Economy ticket and last minute upgrade space on AA or giving me JAL
business class seat was probably too much for them. (Maybe my Eagle
rating is not that high to go out of the way to help me)
But CX came through with flying colors. As I landed in HKG with delayed
departure from BKK, an agent was waiting with HKG-BOS direct
flight BP in Business + Hotel accommodation (12 hours or so) + meal vouchers at HKG
airport ! I am reaching couple hours later than original but with less stops :-)
I think CX takes OW alliance more seriously than any other airline
that I have seen. Great customer service recovery and makes me want to fly them more often...
Most of the airlines are OK when things are normal but great airlines differentiate
themselves when situation is not ideal. CX continually proves that it is in a different class...
Thanks again...
agents but at the end of all that they could not assure me Business class
seat on AA or JAL from NRT to BOS. I can understand that since mine was a
Economy ticket and last minute upgrade space on AA or giving me JAL
business class seat was probably too much for them. (Maybe my Eagle
rating is not that high to go out of the way to help me)
But CX came through with flying colors. As I landed in HKG with delayed
departure from BKK, an agent was waiting with HKG-BOS direct
flight BP in Business + Hotel accommodation (12 hours or so) + meal vouchers at HKG
airport ! I am reaching couple hours later than original but with less stops :-)
I think CX takes OW alliance more seriously than any other airline
that I have seen. Great customer service recovery and makes me want to fly them more often...
Most of the airlines are OK when things are normal but great airlines differentiate
themselves when situation is not ideal. CX continually proves that it is in a different class...
Thanks again...
Nov 20, 2018 | 5:38 pm
#204
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If AA cannot get CX to re-accommodate the passenger, then AA can do so on its own accord -- even re-ticketing the passenger on other oneworld carriers, if necessary.
Nov 21, 2018 | 12:12 am
#205
Join Date: Oct 2009
Location: Boston, USA
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Thanks to all for trying to help out. I called AA EXP desk and talked to three different
agents but at the end of all that they could not assure me Business class
seat on AA or JAL from NRT to BOS. I can understand that since mine was a
Economy ticket and last minute upgrade space on AA or giving me JAL
business class seat was probably too much for them. (Maybe my Eagle
rating is not that high to go out of the way to help me)
But CX came through with flying colors. As I landed in HKG with delayed
departure from BKK, an agent was waiting with HKG-BOS direct
flight BP in Business + Hotel accommodation (12 hours or so) + meal vouchers at HKG
airport ! I am reaching couple hours later than original but with less stops :-)
I think CX takes OW alliance more seriously than any other airline
that I have seen. Great customer service recovery and makes me want to fly them more often...
Most of the airlines are OK when things are normal but great airlines differentiate
themselves when situation is not ideal. CX continually proves that it is in a different class...
Thanks again...
agents but at the end of all that they could not assure me Business class
seat on AA or JAL from NRT to BOS. I can understand that since mine was a
Economy ticket and last minute upgrade space on AA or giving me JAL
business class seat was probably too much for them. (Maybe my Eagle
rating is not that high to go out of the way to help me)
But CX came through with flying colors. As I landed in HKG with delayed
departure from BKK, an agent was waiting with HKG-BOS direct
flight BP in Business + Hotel accommodation (12 hours or so) + meal vouchers at HKG
airport ! I am reaching couple hours later than original but with less stops :-)
I think CX takes OW alliance more seriously than any other airline
that I have seen. Great customer service recovery and makes me want to fly them more often...
Most of the airlines are OK when things are normal but great airlines differentiate
themselves when situation is not ideal. CX continually proves that it is in a different class...
Thanks again...
I really did not fly AA from NRT-DFW. Just checking...
Thanks...F.A.
Nov 21, 2018 | 7:11 am
#206
Join Date: Apr 2000
Posts: 2,898
You flew 2 instead of 4 flights all in business and got a free hotel+meal. I would consider that a good use of a SWU even though you did not fly on AA. Plus they were 2 separate tickets. You were lucky.
Nov 21, 2018 | 1:57 pm
#207
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Join Date: Mar 2013
Location: London
Posts: 17,013
It was part of the oneworld ticketing and disruption agreement until recently, intended to cover mixed paper/electronic ticketing problems. Only AA made that clause public and AFAIK it is no longer part of the agreement.
Nov 21, 2018 | 6:23 pm
#208
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Originally Posted by headinclouds;304526^07
You flew 2 instead of 4 flights all in business and got a free hotel+meal. I would consider that a good use of a SWU even though you did not fly on AA. Plus they were 2 separate tickets. You were lucky.
I agree... I should not be greedy and be thankful to be arriving in time 
Nov 29, 2018 | 7:50 pm
#209
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Posts: 9,133
Did AA reissue your ticket after the SWU cleared, or was it handled at the gate without ticket reissue? If your ticket was reissued, then CX reaccomodated you in your ticketed cabin, so I'd consider the SWU used. If your ticket was not reissued, and CX upgraded you to be nice because of the delay, then you could ask AA for it back, or perhaps it was never deducted since you didn't take the flight.
Nov 30, 2018 | 5:22 am
#210
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Did AA reissue your ticket after the SWU cleared, or was it handled at the gate without ticket reissue? If your ticket was reissued, then CX reaccomodated you in your ticketed cabin, so I'd consider the SWU used. If your ticket was not reissued, and CX upgraded you to be nice because of the delay, then you could ask AA for it back, or perhaps it was never deducted since you didn't take the flight.
Business class seat from HKG-BOS. I am not going to ask AA about it since I considered this to
be a good use of SWU regardless if it was actually used or not !
This whole "re-issue" business is flaky. At T-40 or so I called AA and the agent said that
she can use the SWU to upgrade me. (NRT-DFW) She selected the seat and everything.
Took some time so I thought I was all set ! Only when I called AA again from BKK airport to
request new flights, I was told that the ticket is not "re-issued" yet. I pushed hard to
get it reissued immediately and that helped in getting me in C class in the CX system !