Oneworld connection protection on separate tickets
#1
Original Poster
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,169
Oneworld connection protection on separate tickets
Hey folks,
Seen this come up a few times- AA has a published policy to protect in case of irrops, even on separate tickets, as long as the connection is to/from a oneworld carrier.
http://www.aa.com/i18n/agency/Bookin...tkt_policy.jsp
There is a dearth of information as to whether this is alliance-wide, and although anecdotal evidence suggests that BA/CX have been taking care of passengers, I could not find anything to suggest that this was a rule.
Wrote in to oneworld enquiring about the same - response from the VP Membership and Customer Experience below:
---
Thank you for your note enquiring about through service provided in the event of separate point-to-point tickets, which our VP Corporate Communications forwarded for my review.
As an alliance, oneworld member airlines follow agreed procedures to provide through check-in service for passengers holding separate tickets involving another oneworld member airline. However, we have chosen not to highlight this service on our website.
Traveling on separate tickets for a single itinerary can compromise our member airlines’ ability to provide proper through service for our customers. For example, our ability to provide through check-in service can be compromised if passenger names are not entered in exactly the same way during the two separate booking processes; one booking under the name of Smith/JohnA (for example, in the BA system for the LHR-HKG flight) may not support proper system links to a separate reservation made under the name of Smith/JohnAlexander (for example, in the CX system for the HKG-SYD flight). While customers can overcome the through check-in concern with website check-in for both segments, further baggage handling problems may be caused by those separate check-ins, as the second carrier – in your example, CX – may not receive adequate baggage information from the first carrier.
Once a passenger is through-checked, that passenger is provided protection in the event of a flight disruption, even if the passenger has chosen to purchase separate tickets.
I hope this answers your question. Thank you for your support of our oneworld member airlines.
--
Reasonably fair imho - hope this helps
Cheerios
Seen this come up a few times- AA has a published policy to protect in case of irrops, even on separate tickets, as long as the connection is to/from a oneworld carrier.
http://www.aa.com/i18n/agency/Bookin...tkt_policy.jsp
There is a dearth of information as to whether this is alliance-wide, and although anecdotal evidence suggests that BA/CX have been taking care of passengers, I could not find anything to suggest that this was a rule.
Wrote in to oneworld enquiring about the same - response from the VP Membership and Customer Experience below:
---
Thank you for your note enquiring about through service provided in the event of separate point-to-point tickets, which our VP Corporate Communications forwarded for my review.
As an alliance, oneworld member airlines follow agreed procedures to provide through check-in service for passengers holding separate tickets involving another oneworld member airline. However, we have chosen not to highlight this service on our website.
Traveling on separate tickets for a single itinerary can compromise our member airlines’ ability to provide proper through service for our customers. For example, our ability to provide through check-in service can be compromised if passenger names are not entered in exactly the same way during the two separate booking processes; one booking under the name of Smith/JohnA (for example, in the BA system for the LHR-HKG flight) may not support proper system links to a separate reservation made under the name of Smith/JohnAlexander (for example, in the CX system for the HKG-SYD flight). While customers can overcome the through check-in concern with website check-in for both segments, further baggage handling problems may be caused by those separate check-ins, as the second carrier – in your example, CX – may not receive adequate baggage information from the first carrier.
Once a passenger is through-checked, that passenger is provided protection in the event of a flight disruption, even if the passenger has chosen to purchase separate tickets.
I hope this answers your question. Thank you for your support of our oneworld member airlines.
--
Reasonably fair imho - hope this helps
Cheerios
Last edited by jagmeets; Sep 18, 2014 at 10:14 pm
#3
Original Poster
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,169
Agree. Suppose the best thing to do would be to always get both the carriers to cross-reference the PNRs- Info Segment etc. and request for a through check..
#5
Join Date: Nov 2011
Location: West Coast, USA
Programs: Skywards Platinum
Posts: 3,747
Oneworld connection protection on separate tickets
So, if I understand correctly, for the protection to exist, all flights have to be linked and through checked-in? I.e. I just had a recent flight, BOS-DFW-HKG on an AA ticket and HKG-MLE ticketed on BA but on CX metal. For protection I would somehow have to check in for all flights at BOS? Is it even possible for AA to check me in on a BA ticketed CX flight, and issue a boarding pass?!
How would one go about linking the two tickets? Last time I talked to AA they couldn't even view tickets with a BA record locator.
How would one go about linking the two tickets? Last time I talked to AA they couldn't even view tickets with a BA record locator.
#6
Join Date: Apr 2012
Location: not far from MUC
Posts: 6,620
#8
Original Poster
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,169
So, if I understand correctly, for the protection to exist, all flights have to be linked and through checked-in? I.e. I just had a recent flight, BOS-DFW-HKG on an AA ticket and HKG-MLE ticketed on BA but on CX metal. For protection I would somehow have to check in for all flights at BOS? Is it even possible for AA to check me in on a BA ticketed CX flight, and issue a boarding pass?!
How would one go about linking the two tickets? Last time I talked to AA they couldn't even view tickets with a BA record locator.
How would one go about linking the two tickets? Last time I talked to AA they couldn't even view tickets with a BA record locator.
AA has definitely checked me in for CX flights on a separate ticket (as has CX, for both AA and LA).
I've cross referenced AA and CX tickets in the past - suppose it should be similar for AA and BA. Call up one, and give the PNR and ticket number for the other. I did, once have a clueless AA phone agent once, but HUACA sorted that out.
#9
Original Poster
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,169
Have done that CX->AA, CX->LA, AA->CX and know of people who have done UL->CX, MH->UL, MH->JL and CX->JL
(and I did have an unsuccessful attempt at LA->CX, but that was because I was checking in on a third LA ticket, for a LA->LA->CX on 3 different tickets, and they could only manage LA->LA on separate tickets..and the check in agent/supervisor had been pretty grouchy)
#10
Join Date: Dec 2010
Location: PHX
Programs: AA PRO
Posts: 352
Oneworld connection protection on separate tickets
I have an upcoming AA --> CX and return, and I was more or less banking on this policy for the outbound, not sure how it would work on the return. It sounds like the "checking an empty cardboard box" is a fantastic idea, since I plan to not have any luggage. It would force them to "link" the tickets at the airport, whether or not they could issue a boarding pass (although you would think if they could check the bag, they could do the BP too. But you never know.)
Thank you OP for getting something more definitive!
Thank you OP for getting something more definitive!
#12
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
BA did that to me last year. They caused a misconnection and wouldn't fix it on the same ticket. They left it to EK (as QF handler in DXB) to sort out. They wouldn't even answer the phone when EK tried to call them.
#13
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
Even on one ticket I've had problems getting one airline to issue BPs for another. If they don't have any real incentive and can just tell you that you have to do it at the connecting airport, you don't really have much come back. However, if you have a "bag", they at least have a motivation to tag the bag to the ultimate destination resulting in a connected itinerary.
#14
Join Date: Jun 2000
Location: LAX
Posts: 3,639
Like everything else about "OneWorld" it's up to the whim and/or skill of the check-in agent whose desk you're standing at. Once BA at LHR could not issue bp for a cnx to IB at FCO (especially amusing since their signs all blaze 'British Airways / Iberia'), another time CX handed me bp's for the next four flights, including themselves, BA, and AA and was about to tag the bags until I pointed out a RON where I'd want them.
IMO the 'gold' in this thread is the acknowledgement that OW is supposed to protect pax across separate tix. Alas no self-respecting agent will give much credence to "I read it on FlyerTalk" - it would be nice if the poster could provide a jpg or something of the original correspondence from OW that we could all carry around in our passport case.
#15
Join Date: Jun 2000
Location: LAX
Posts: 3,639