Oneworld connection protection on separate tickets
#151
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,662
I have booked a few separate OW tickets and I have had good luck with not missing connections. If I would miss a connection I would go to a representative and tell them. How much do airline employees know about this policy?
#152
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,024
No one has yet proved, with credible verifiable evidence, that OW miss connection policy on separate tickets/PNR's exists.
We are waiting for those who state it exists to show us and prove it!!!
#153
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
So I am a little uncomfortable in advising anyone "oh don't worry, the S7 agent in PEK will take care of you" ... you need a back up plan.
#154
Join Date: Jun 2000
Location: LAX
Posts: 3,639
This is sort of my problem here. Even if a policy exists, it's hardly unusual for an employee—let alone a contractor who doesn't really speak English—either not to have heard of it, or actually to make up some complete fiction about why it doesn't exist or cannot be executed.
So I am a little uncomfortable in advising anyone "oh don't worry, the S7 agent in PEK will take care of you" ... you need a back up plan.
So I am a little uncomfortable in advising anyone "oh don't worry, the S7 agent in PEK will take care of you" ... you need a back up plan.
In any case, given the reality you describe, a traveler on separate bookings had better be prepared to pay the price for missing a connection, have timed it to allow for some level of irrops, and have already considered alternates for making a connection if he learns soon enough that e.g. the original flight will NOOP or be significantly late.
The agent(s) at the connection point may speak good English and be willing and authorized to solve the problem, but that should be considered a gift rather than a given.
#155
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Anyone concerned about this enough to bother themselves with ten minutes at a keyboard can easily produce a letter on "OneWorld stationary" personally addressed to them and signed by someone of Great Authority assuring them that the policy in question is in force for all OW airlines.
Dishonest/immoral? One might say 'quite appropriate' in the actuality of the situation, where any airline employee or contractor has pretty much absolute authority over the outcome of a traveler's day, despite having limited or faulty knowledge of whatever rules do exist.
Dishonest/immoral? One might say 'quite appropriate' in the actuality of the situation, where any airline employee or contractor has pretty much absolute authority over the outcome of a traveler's day, despite having limited or faulty knowledge of whatever rules do exist.
#156
Join Date: May 2008
Location: WAS
Programs: AA Ex Plt
Posts: 1,630
Yes - thanks
#157
Join Date: May 2011
Location: SFO
Programs: AA Plat, WN CP, Elevate Silver, AS MVP, Hilton Diamond, Hertz PC, Sixt Platinum, National Exec
Posts: 253
BA: SFO-LHR-MAD Seperate IB: MAD-LIS
I understand that only AA has a policy of getting you to your final destination when you have a separate OW ticket but BA does not appear to have the same policy.
I am flying on BA SFO-LHR-MAD (Business), unfortunately the SFO-LHR flight has a delay of about 3 hours which will make me misconnect at LHR. The next available flight to MAD gets me into Madrid around 10:30pm.
I have a separate ticket on IB from MAD-LIS (Economy) which departs at 10:45pm, which I will clearly miss. I just called BA and they would not help me with getting me to LIS even though its their delay that is causing all this disruption.
I wanted to get your advice/experience about the best way of handling this situation.
1. I called but they were no help. Would the ticket counter for BA at SFO be able to help? Would LHR be better?
2. If SFO can't help me and I have a bag to check, should I just check it to LHR and deal with trying to get to LIS at Heathrow? I tried to ask for a direct flight from LHR-LIS but they said its not their problem and that MAD is my final destination with BA.
Any advice would be appreciated.
I am flying on BA SFO-LHR-MAD (Business), unfortunately the SFO-LHR flight has a delay of about 3 hours which will make me misconnect at LHR. The next available flight to MAD gets me into Madrid around 10:30pm.
I have a separate ticket on IB from MAD-LIS (Economy) which departs at 10:45pm, which I will clearly miss. I just called BA and they would not help me with getting me to LIS even though its their delay that is causing all this disruption.
I wanted to get your advice/experience about the best way of handling this situation.
1. I called but they were no help. Would the ticket counter for BA at SFO be able to help? Would LHR be better?
2. If SFO can't help me and I have a bag to check, should I just check it to LHR and deal with trying to get to LIS at Heathrow? I tried to ask for a direct flight from LHR-LIS but they said its not their problem and that MAD is my final destination with BA.
Any advice would be appreciated.
#158
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
Indeed , BA has no policy regarding offering protection on separate tickets
You may just have to purchase another ticket to LIS if IB will not move you free of charge. If you cannot make the connection, I would not think that the check in agent would be able to check bags through
You can ask at SFO if they can assist in getting to destination, but do not be surprised if you get referred to IB, What is the change policy on your IB ticket ? Can you change it now to a different fight
You may just have to purchase another ticket to LIS if IB will not move you free of charge. If you cannot make the connection, I would not think that the check in agent would be able to check bags through
You can ask at SFO if they can assist in getting to destination, but do not be surprised if you get referred to IB, What is the change policy on your IB ticket ? Can you change it now to a different fight
Last edited by Dave Noble; Nov 16, 2015 at 12:54 pm
#159
Join Date: May 2011
Location: SFO
Programs: AA Plat, WN CP, Elevate Silver, AS MVP, Hilton Diamond, Hertz PC, Sixt Platinum, National Exec
Posts: 253
Indeed , BA has no policy regarding offering protection on separate tickets and even mentions so on its site
You may just have to purchase another ticket to LIS if IB will not move you free of charge. If you cannot make the connection, I would not think that the check in agent would be able to check bags through
You can ask at SFO if they can assist in getting to destination, but do not be surprised if you get referred to IB, What is the change policy on your IB ticket ? Can you change it now to a different fight
You may just have to purchase another ticket to LIS if IB will not move you free of charge. If you cannot make the connection, I would not think that the check in agent would be able to check bags through
You can ask at SFO if they can assist in getting to destination, but do not be surprised if you get referred to IB, What is the change policy on your IB ticket ? Can you change it now to a different fight
#160
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
Do keep an eye on actual delay to see whether you are due compensation
#161
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
I understand that only AA has a policy of getting you to your final destination when you have a separate OW ticket but BA does not appear to have the same policy.
I am flying on BA SFO-LHR-MAD (Business), unfortunately the SFO-LHR flight has a delay of about 3 hours which will make me misconnect at LHR. The next available flight to MAD gets me into Madrid around 10:30pm.
I have a separate ticket on IB from MAD-LIS (Economy) which departs at 10:45pm, which I will clearly miss. I just called BA and they would not help me with getting me to LIS even though its their delay that is causing all this disruption.
I wanted to get your advice/experience about the best way of handling this situation.
1. I called but they were no help. Would the ticket counter for BA at SFO be able to help? Would LHR be better?
2. If SFO can't help me and I have a bag to check, should I just check it to LHR and deal with trying to get to LIS at Heathrow? I tried to ask for a direct flight from LHR-LIS but they said its not their problem and that MAD is my final destination with BA.
Any advice would be appreciated.
I am flying on BA SFO-LHR-MAD (Business), unfortunately the SFO-LHR flight has a delay of about 3 hours which will make me misconnect at LHR. The next available flight to MAD gets me into Madrid around 10:30pm.
I have a separate ticket on IB from MAD-LIS (Economy) which departs at 10:45pm, which I will clearly miss. I just called BA and they would not help me with getting me to LIS even though its their delay that is causing all this disruption.
I wanted to get your advice/experience about the best way of handling this situation.
1. I called but they were no help. Would the ticket counter for BA at SFO be able to help? Would LHR be better?
2. If SFO can't help me and I have a bag to check, should I just check it to LHR and deal with trying to get to LIS at Heathrow? I tried to ask for a direct flight from LHR-LIS but they said its not their problem and that MAD is my final destination with BA.
Any advice would be appreciated.
#162
Join Date: May 2011
Location: SFO
Programs: AA Plat, WN CP, Elevate Silver, AS MVP, Hilton Diamond, Hertz PC, Sixt Platinum, National Exec
Posts: 253
Dave - So, If the SFO-LHR is delayed in excess of 3+ hours, I can potentially receive 300 Euros?
#163
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
EC261/2004 considers how late the arrival at MAD when compared with original itinerary; not arrival into LHR. If your actual arrival into MAD is 3+ hours or more then compensation is due assuming delay was caused by reasons within airline control.
#165
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
If MAD-BCN is on a different ticket to FRA-MAD , then there is no entitlement to through luggage checking . If the airline chooses not to offer it, you will just have to collect them in MAD