Originally Posted by SFO_Flyer

I understand that only AA has a policy of getting you to your final destination when you have a separate OW ticket but BA does not appear to have the same policy.

I am flying on BA SFO-LHR-MAD (Business), unfortunately the SFO-LHR flight has a delay of about 3 hours which will make me misconnect at LHR. The next available flight to MAD gets me into Madrid around 10:30pm.

I have a separate ticket on IB from MAD-LIS (Economy) which departs at 10:45pm, which I will clearly miss. I just called BA and they would not help me with getting me to LIS even though its their delay that is causing all this disruption.

I wanted to get your advice/experience about the best way of handling this situation.

1. I called but they were no help. Would the ticket counter for BA at SFO be able to help? Would LHR be better?

2. If SFO can't help me and I have a bag to check, should I just check it to LHR and deal with trying to get to LIS at Heathrow? I tried to ask for a direct flight from LHR-LIS but they said its not their problem and that MAD is my final destination with BA.

Any advice would be appreciated.