Oneworld connection protection on separate tickets
#136
FlyerTalk Evangelist


Join Date: Apr 2001
Location: MEL CHC
Posts: 22,923
Development Welcome to FT
In a single word: no.
With seperate tickets the airlines have no obligation. By defintion with seperate tickets you are not making a connection.
AA, and only AA, have a published policy with seperate OW flights to get you to the next desination.
No one has been able to prove such a policy exits for any other OW airlines.
If you cannot make the 2nd flight you are relying on the good will of the airline.
I have read this thread with interest and would appreciate if anyone could point me to a specific post that offers some official confirmation (or information I could provide to an agent if in need) for the following scenario:
JFK-LHR-TXL on BA and totally separate ticket TXL-MIL on AB
If I understand correctly, even though flights are on separate tickets if delayed and connection missed because these are both OneWorld airlines they would still get me to my final destination, Milan?
JFK-LHR-TXL on BA and totally separate ticket TXL-MIL on AB
If I understand correctly, even though flights are on separate tickets if delayed and connection missed because these are both OneWorld airlines they would still get me to my final destination, Milan?
With seperate tickets the airlines have no obligation. By defintion with seperate tickets you are not making a connection.
AA, and only AA, have a published policy with seperate OW flights to get you to the next desination.
No one has been able to prove such a policy exits for any other OW airlines.
If you cannot make the 2nd flight you are relying on the good will of the airline.
#137
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
Why do you continue to claim this? There has been an email, from oneworld, posted on this forum, that connections across different oneworld member tickets would be subject to protection.
#138
FlyerTalk Evangelist


Join Date: Apr 2001
Location: MEL CHC
Posts: 22,923
Please provide verifiable evidence
Link to OW site?
Link to every OW airlines web site with this?
#139
FlyerTalk Evangelist




Join Date: Mar 2013
Location: London
Posts: 17,013
However that doesn't mean the policy would actually be followed by the airline employees or at an outstation, by local contractors. (I appreciate this is not the case here.)
oneworld is a marketing organisation and the member airlines are free in practise if not in rule to ignore its policies (e.g., try to get into a BA lounge even as a BA Gold when you have an AA domestic flight). It may be that there is a policy agreed by all airlines for cross protection and I think there is some evidence this policy exists. But unless one can point an airline employee to a page on their own website or at least on the oneworld webpage the employee may well simply ignore the policy.
in my view to rely on this policy you need to be able to produce evidence of it.
#140
FlyerTalk Evangelist


Join Date: Apr 2001
Location: MEL CHC
Posts: 22,923
#142
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Nobody has yet been able to produce a published policy from OW on behalf of its member airlines.
On the other hand, many report here various no shows OW-OW and being told by the onward carrier that no such policy exists.
Even AA, which used to publish a policy for what it terms "disruptions" no longer publishes such a policy on its consumer-facing website.
On the other hand, many report here various no shows OW-OW and being told by the onward carrier that no such policy exists.
Even AA, which used to publish a policy for what it terms "disruptions" no longer publishes such a policy on its consumer-facing website.
#144
FlyerTalk Evangelist




Join Date: Mar 2013
Location: London
Posts: 17,013
Airline employees often do not know their own rules very well. If you don't have something official to point to, it might as well not exist.
#145


Join Date: Jun 2000
Location: LAX
Posts: 3,641
If it were printed on oneworld headed paper it might suffice, but a typical outstation manager trying to get rid of an irritating passenger would probably not accept FlyerTalk as good evidence.
Airline employees often do not know their own rules very well. If you don't have something official to point to, it might as well not exist.
Airline employees often do not know their own rules very well. If you don't have something official to point to, it might as well not exist.
Dishonest/immoral? One might say 'quite appropriate' in the actuality of the situation, where any airline employee or contractor has pretty much absolute authority over the outcome of a traveler's day, despite having limited or faulty knowledge of whatever rules do exist.
#147




Join Date: Dec 2012
Location: southUSA
Posts: 400
#148
FlyerTalk Evangelist




Join Date: Mar 2013
Location: London
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#150
Original Member




Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Gold
Posts: 15,009
The policy is AA will protect if AA is one/both flight(s) of the connection. AA->JL protected. JL->AA protected. AA->AA protected. JL->CX not protected (by AA).



