Oneworld connection protection on separate tickets
#121
FlyerTalk Evangelist




Join Date: Nov 2004
Location: Melbourne
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Such as that referred to here: (https://ssc.aa.com/prmportal_enu/Age...ng%20Index.pdf)
The ticket stock of the second ticket must be of a oneworld carrier, eligible under the Endorsement Waiver Agreement.
#123




Join Date: Jul 2015
Posts: 92
SIN-DOH-MAD on QR and a separate ticket MAD-MIA-LIM-CUZ on AA/LA. Is MAD-MIA on a AA?
QR's only responsibility is to get you to MAD. There is no known published policy by OneWorld for protection on separate tickets. The middle east airlines are not know for their on ground assistance. At an out station will be less again.
AA have a published policy for separate AA/OW tickets. Hopefully they will/have assisted
If there is a problem with ESTA you will not be flying to the USA.
Please report back what happened
QR's only responsibility is to get you to MAD. There is no known published policy by OneWorld for protection on separate tickets. The middle east airlines are not know for their on ground assistance. At an out station will be less again.
AA have a published policy for separate AA/OW tickets. Hopefully they will/have assisted
If there is a problem with ESTA you will not be flying to the USA.
Please report back what happened
The station manager told all passengers they could choose to take the rescheduled flight (from 920pm to 5pm the following day), take the next qatar-operated flight out to Doha in the am, or get rebooked on other carriers. I chose the last option but it was a nightmare trying to get close enough to the ground staff to even get them to help you (about 200 passengers affected, maybe more).
I searched for my own flights in order to still have time to acclimatize or even just meet the trekking start date and came up with
Sin-dxb-mad (emirates 433 /143)
Mad-lim-cus (lan 2707 /2023)
Which will arrive 3 hours after my originally scheduled arrival.
I wrote all these down on a piece of paper and showed it to the staff together with my boarding passes for qr and itinerary for aa. I also mentioned that aa policies covers reacommodation. (They were doing reacommodation for all the qr flights anyway). She took about fifteen minutes to figure out my flights and ticket them using something called a flight interruption manifest. (This document is not a confirmed ticket though, you still need the carrier to issue your boarding passes.)
I believe they will cover you if you take the initiative to give them all the info they need. They are under too much stress from all the other clueless passengers who are asking them what is the solution for them.
Sorry for the long rambly post, I've been 24 hours without sleep.
TL;DR
Propose your own flights, give them all the documentation. Basically help them to help yourself.
Last edited by fledglingraptormoon; Sep 10, 2015 at 6:37 pm
#124
FlyerTalk Evangelist




Join Date: Mar 2013
Location: London
Posts: 17,013
#125




Join Date: Jul 2015
Posts: 92

We're a party of three so that makes it extra hard (to rebook 3 pax on 4 flights).
I couldn't find any other plan that didn't involve more than 36 hours of flight time.
#126
FlyerTalk Evangelist




Join Date: Mar 2013
Location: London
Posts: 17,013
Enjoy your trip.
You seem to have it all in hand, but just in case, your return coupons on AA (and indeed QR) may be cancelled, so I suggest letting AA know if you didn't already.
#127
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
They kept trying to keep me on the same routing and put me in a hotel overnight at CAE or PHL until I pointed out the CAE-CLT-JFK option which had minimal delay and no forced overnight.
#128




Join Date: Jul 2015
Posts: 92

Esta may still pose a problem as we will transit via MIA on the way home. *cries
#129
Join Date: Jan 2015
Location: NYC, ORD
Programs: AA EXP, AS 75K, SPG Gold, Hilton Gold
Posts: 280
Yep, did that last year with US. Had a booking on CAE-PHL-LGA. Weather and ATC delays at CAE was causing many flights to be delayed to the point I'd miss my connection. By the time they announced the issue and asked for people with connections to contact them, I'd already noticed the problem, found another option and was heading towards the ground staff.
They kept trying to keep me on the same routing and put me in a hotel overnight at CAE or PHL until I pointed out the CAE-CLT-JFK option which had minimal delay and no forced overnight.
They kept trying to keep me on the same routing and put me in a hotel overnight at CAE or PHL until I pointed out the CAE-CLT-JFK option which had minimal delay and no forced overnight.
#130




Join Date: Jul 2015
Posts: 92
Yep, did that last year with US. Had a booking on CAE-PHL-LGA. Weather and ATC delays at CAE was causing many flights to be delayed to the point I'd miss my connection. By the time they announced the issue and asked for people with connections to contact them, I'd already noticed the problem, found another option and was heading towards the ground staff.
They kept trying to keep me on the same routing and put me in a hotel overnight at CAE or PHL until I pointed out the CAE-CLT-JFK option which had minimal delay and no forced overnight.
They kept trying to keep me on the same routing and put me in a hotel overnight at CAE or PHL until I pointed out the CAE-CLT-JFK option which had minimal delay and no forced overnight.
#131
FlyerTalk Evangelist


Join Date: Apr 2001
Location: MEL CHC
Posts: 22,919
Keep all those EK and other boarding pass's. You should be able to put these flight to some ffp.
And then claim "original routing credit" for the flights you booked & paid for
#132
FlyerTalk Evangelist




Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 34,998
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
I've been at sin for the past 11 hours : 6 hours for the flight cancelation to be announced and confirmed and another few hours trying to speak with qr ground staff to get rebooked on another carrier.
The station manager told all passengers they could choose to take the rescheduled flight (from 920pm to 5pm the following day), take the next qatar-operated flight out to Doha in the am, or get rebooked on other carriers. I chose the last option but it was a nightmare trying to get close enough to the ground staff to even get them to help you (about 200 passengers affected, maybe more).
I searched for my own flights in order to still have time to acclimatize or even just meet the trekking start date and came up with
Sin-dxb-mad (emirates 433 /143)
Mad-lim-cus (lan 2707 /2023)
Which will arrive 3 hours after my originally scheduled arrival.
I wrote all these down on a piece of paper and showed it to the staff together with my boarding passes for qr and itinerary for aa. I also mentioned that aa policies covers reacommodation. (They were doing reacommodation for all the qr flights anyway). She took about fifteen minutes to figure out my flights and ticket them using something called a flight interruption manifest. (This document is not a confirmed ticket though, you still need the carrier to issue your boarding passes.)
I believe they will cover you if you take the initiative to give them all the info they need. They are under too much stress from all the other clueless passengers who are asking them what is the solution for them.
Sorry for the long rambly post, I've been 24 hours without sleep.
TL;DR
Propose your own flights, give them all the documentation. Basically help them to help yourself.
Sounds like a very good result, but I wonder if you could have asked to be re-routed via the Pacific rather than the Atlantic? Something like SIN-HKG-LAX-LIM-CUZ? (Not sure which routing would involve the shortest total trip time.)
Originally Posted by fledglingraptormoon
SIN-DOH-MAD on QR and a separate ticket MAD-MIA-LIM-CUZ on AA/LA. Is MAD-MIA on a AA?
QR's only responsibility is to get you to MAD. There is no known published policy by OneWorld for protection on separate tickets. The middle east airlines are not know for their on ground assistance. At an out station will be less again.
AA have a published policy for separate AA/OW tickets. Hopefully they will/have assisted
If there is a problem with ESTA you will not be flying to the USA.
Please report back what happened
QR's only responsibility is to get you to MAD. There is no known published policy by OneWorld for protection on separate tickets. The middle east airlines are not know for their on ground assistance. At an out station will be less again.
AA have a published policy for separate AA/OW tickets. Hopefully they will/have assisted
If there is a problem with ESTA you will not be flying to the USA.
Please report back what happened
The station manager told all passengers they could choose to take the rescheduled flight (from 920pm to 5pm the following day), take the next qatar-operated flight out to Doha in the am, or get rebooked on other carriers. I chose the last option but it was a nightmare trying to get close enough to the ground staff to even get them to help you (about 200 passengers affected, maybe more).
I searched for my own flights in order to still have time to acclimatize or even just meet the trekking start date and came up with
Sin-dxb-mad (emirates 433 /143)
Mad-lim-cus (lan 2707 /2023)
Which will arrive 3 hours after my originally scheduled arrival.
I wrote all these down on a piece of paper and showed it to the staff together with my boarding passes for qr and itinerary for aa. I also mentioned that aa policies covers reacommodation. (They were doing reacommodation for all the qr flights anyway). She took about fifteen minutes to figure out my flights and ticket them using something called a flight interruption manifest. (This document is not a confirmed ticket though, you still need the carrier to issue your boarding passes.)
I believe they will cover you if you take the initiative to give them all the info they need. They are under too much stress from all the other clueless passengers who are asking them what is the solution for them.
Sorry for the long rambly post, I've been 24 hours without sleep.
TL;DR
Propose your own flights, give them all the documentation. Basically help them to help yourself.
#133




Join Date: Jul 2015
Posts: 92
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
Sounds like a very good result, but I wonder if you could have asked to be re-routed via the Pacific rather than the Atlantic? Something like SIN-HKG-LAX-LIM-CUZ? (Not sure which routing would involve the shortest total trip time.)
Sounds like a very good result, but I wonder if you could have asked to be re-routed via the Pacific rather than the Atlantic? Something like SIN-HKG-LAX-LIM-CUZ? (Not sure which routing would involve the shortest total trip time.)
#134

Join Date: May 2000
Location: Miami 7-Million Miler EXP
Posts: 829
Skill Of Agents
Like everything else about "OneWorld" it's up to the whim and/or skill of the check-in agent whose desk you're standing at. Once BA at LHR could not issue bp for a cnx to IB at FCO (especially amusing since their signs all blaze 'British Airways / Iberia'), another time CX handed me bp's for the next four flights, including themselves, BA, and AA and was about to tag the bags until I pointed out a RON where I'd want them.
#135
Suspended
Join Date: Oct 2015
Programs: BA OWE
Posts: 189
Long time lurker, appreciate all the knowledge and contributions on Flyertalk.
I have read this thread with interest and would appreciate if anyone could point me to a specific post that offers some official confirmation (or information I could provide to an agent if in need) for the following scenario:
JFK-LHR-TXL on BA and totally separate ticket TXL-MIL on AB
If I understand correctly, even though flights are on separate tickets if delayed and connection missed because these are both OneWorld airlines they would still get me to my final destination, Milan?
Additionally, this thread references getting agents to check through all boarding passes. I have not had luck with that in the past. For example, would I ask BA at JFK for my TXL-MIL boarding passes?
I appreciate your help!
I have read this thread with interest and would appreciate if anyone could point me to a specific post that offers some official confirmation (or information I could provide to an agent if in need) for the following scenario:
JFK-LHR-TXL on BA and totally separate ticket TXL-MIL on AB
If I understand correctly, even though flights are on separate tickets if delayed and connection missed because these are both OneWorld airlines they would still get me to my final destination, Milan?
Additionally, this thread references getting agents to check through all boarding passes. I have not had luck with that in the past. For example, would I ask BA at JFK for my TXL-MIL boarding passes?
I appreciate your help!

