Mar 8, 2021, 2:56 pm
Last edit by: JDiver
ARCHIVE: Please see https://www.flyertalk.com/forum/amer...-ticketed.html for the current thread.
"Hold", "Pending", "On Request", "Purchased" and "Ticketed" Status: What does it mean?
Purchased or award itineraries may both show one or more of these
Your itinerary may show as on "Hold"; this means you may have not paid for it yet, or it may indicate your action to purchase (award or purchase" hasn't processed yet. Keep an eye and call if it doesn't process to "On Request" or "Pending" fairly quickly.
Your award or purchased itinerary may show as "On Request", "Pending", "Purchased" or "Ticketed" when you look at it online. To travel you need a "Ticketed" itinerary with a ticket number. AA ticket numbers begin with "001" followed by 10 numbers (e.g. #0012345678901), not a six letter (on AA) PNR*. On UA, 016-, etc.
If one is traveling in months or weeks, it could take a day or more to pass from "On Request" or "Pending" to "Purchased" and on to "Ticketed", depending on whether it needs verification from partner airlines (can take 72 hours or more weekends and holidays) or go to the Rate Desk for approval.
*In the airline and travel industries, a passenger Name Record (PNR) is a record in the database of a computer reservation system (CRS) that contains the itinerary for a passenger, or a group of passengers travelling together. A PNR is merely a record of an itinerary; it does not imply or replace true ticketing. Your ticket numbers are evidence you have purchased an itinerary and the airline has approved and permitted it.
AA PNRs (passenger name record, aka itinerary or flight confirmation number) is always comprised of six letters (other airlines may use numeric as well), is merely a temporary handle for your itinerary. It ultimately "recycles" some time after the PNR is cancelled or used up.
The ticket number (AA also uses "document number") is thirteen numbers, and the airline designator for AA is "001" (UA is "026", etc.) Ticket numbers are the gold standard, indicating you really do have a ticket, and may be necessary in requesting adjustments, refunds, improperly assigned mileage credit, etc.
With AA you should receive a ticket number on the e-ticket email, and on the receipt. Unfortunately, the exceptions seem to be award tickets, where sometimes we must do a bit of digging.
"Hold", "Pending", "On Request", "Purchased" and "Ticketed" Status: What does it mean?
Purchased or award itineraries may both show one or more of these
Your itinerary may show as on "Hold"; this means you may have not paid for it yet, or it may indicate your action to purchase (award or purchase" hasn't processed yet. Keep an eye and call if it doesn't process to "On Request" or "Pending" fairly quickly.
Your award or purchased itinerary may show as "On Request", "Pending", "Purchased" or "Ticketed" when you look at it online. To travel you need a "Ticketed" itinerary with a ticket number. AA ticket numbers begin with "001" followed by 10 numbers (e.g. #0012345678901), not a six letter (on AA) PNR*. On UA, 016-, etc.
If one is traveling in months or weeks, it could take a day or more to pass from "On Request" or "Pending" to "Purchased" and on to "Ticketed", depending on whether it needs verification from partner airlines (can take 72 hours or more weekends and holidays) or go to the Rate Desk for approval.
Flights not on American Airlines, American Eagle, or AmericanConnection are on a request basis only. Fares and availability are subject to change. (aa.com)
Q: Why are revenue tickets on other airlines on a request basis only?
A: Other airline reservations are on a request basis only and may take 24 hours or more for confirmation. In addition, some airlines require post-booking reconfirmation of reservations made on aa.com. Please check with the airline for more details. (aa.com)
A: Other airline reservations are on a request basis only and may take 24 hours or more for confirmation. In addition, some airlines require post-booking reconfirmation of reservations made on aa.com. Please check with the airline for more details. (aa.com)
AA Conditions of Carriage, Section I(a)(2): "No person shall be entitled to transportation except upon presentation of a valid ticket."
Your itinerary online will reflect ticketing condition:
Pending or On Request mean your itinerary is essentially an offer, which might require processing for fees and taxes, approval and confirmation by a partner airline, etc. This can take 72 hours - longer over weekends and holidays, or if the trip is some time away.
"Purchased" or means the ticketing has been approved, but is awaiting issuance of a ticket.
"Ticketed" means you now have a Ticket Number (AA ticket numbers begin with "001" followed by 10 numbers, E.g. #0012345678901) - emailed to you; or, from your booking on aa.com, when you select "Print Receipt", you should be able to print a receipt with ticket number.
When you see your itinerary online, additionally you will be able to "Print a Receipt" with ticket numbers if your itinerary is fully accepted and ticketed. If it is not and you can only "Print Itinerary" rather than "Print Receipt", the ticket has not been issued as yet.
If Print a Receipt option is not available despite status being Ticketed, copy and paste the following URL into your browser on the same page as the displayed trip.
By travel time, you need one (or more) Ticket Number - do not presume to travel with just the six letter PNR. The ticket number is the "gold standard"; a PNR recycles, and is merely the handle for an itinerary.
Pending or On Request mean your itinerary is essentially an offer, which might require processing for fees and taxes, approval and confirmation by a partner airline, etc. This can take 72 hours - longer over weekends and holidays, or if the trip is some time away.
"Purchased" or means the ticketing has been approved, but is awaiting issuance of a ticket.
"Ticketed" means you now have a Ticket Number (AA ticket numbers begin with "001" followed by 10 numbers, E.g. #0012345678901) - emailed to you; or, from your booking on aa.com, when you select "Print Receipt", you should be able to print a receipt with ticket number.
When you see your itinerary online, additionally you will be able to "Print a Receipt" with ticket numbers if your itinerary is fully accepted and ticketed. If it is not and you can only "Print Itinerary" rather than "Print Receipt", the ticket has not been issued as yet.
If Print a Receipt option is not available despite status being Ticketed, copy and paste the following URL into your browser on the same page as the displayed trip.
Code:
https://www.aa.com/reservation/printItinerary.do?forward=itineraryReceipt&isReceipt=true&anchorLocation=%2Freservation%2FfindReservationSubmit.do+aacomTripDashBoard_jsp&url=%2Freservation%2FprintItineraryReceipt.do
To check your ticket's validity, fare class, detailed fare rules, etc. go to the AA Refunds site and enter your AA ticket number and you can see your ticket information before getting to a refund request.
You can select "Request a Receipt" or "Request a Refund"; prior to processing the refund request, you can see the detailed fare rules.
See post #261 for further information on checking ticket validity using the Refunds site.
You can select "Request a Receipt" or "Request a Refund"; prior to processing the refund request, you can see the detailed fare rules.
See post #261 for further information on checking ticket validity using the Refunds site.
AA PNRs (passenger name record, aka itinerary or flight confirmation number) is always comprised of six letters (other airlines may use numeric as well), is merely a temporary handle for your itinerary. It ultimately "recycles" some time after the PNR is cancelled or used up.
The ticket number (AA also uses "document number") is thirteen numbers, and the airline designator for AA is "001" (UA is "026", etc.) Ticket numbers are the gold standard, indicating you really do have a ticket, and may be necessary in requesting adjustments, refunds, improperly assigned mileage credit, etc.
With AA you should receive a ticket number on the e-ticket email, and on the receipt. Unfortunately, the exceptions seem to be award tickets, where sometimes we must do a bit of digging.
ARCHIVE: Ticket or Award status: On Hold, On Request, Pending, Purchased and Ticketed
Jul 23, 2015 | 8:03 pm
#196
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Marriott LT Titan, Avis PC, Hilton Gold
Posts: 9,925
It should ticket in 48 hours. If not then call and find out what the issue is.
If it included some partner flights (like QF) sometimes you need to call as the secure flight info doesn't always transfer and QF won't ticket. But this appears to be all domestic with US/AA.
If it included some partner flights (like QF) sometimes you need to call as the secure flight info doesn't always transfer and QF won't ticket. But this appears to be all domestic with US/AA.
Jul 23, 2015 | 8:19 pm
#197
Join Date: Feb 2015
Posts: 539
It's been taking longer to ticket recently. Sometimes 4-5 days. I would call after 2 days just to make sure everything is ok.
Jul 23, 2015 | 9:18 pm
#198
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT EXP; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,948
Quite normal, unfortunately. The tickets are queued up based on how long it is to flight date; less time, faster processing. A few days isn't completely unexpected for flights out a couple of months.
We've merged the question into the extant thread, now covering purchased and award tickets (similar process, though the purchased tickets seem quicker and don't go via liaison route for partners).
We've merged the question into the extant thread, now covering purchased and award tickets (similar process, though the purchased tickets seem quicker and don't go via liaison route for partners).
Last edited by JDiver; Jul 23, 2015 at 9:34 pm
Jul 24, 2015 | 1:52 pm
#199
Join Date: Feb 2010
Location: AUS
Programs: AA EXP/OW Emerald
Posts: 352
This is an eVoucher (evouchers.aa.com), I got it via email originally from AA (customer service iirops issue complaint) and I typed in the number and PIN on the payment screen on AA.com as a form of payment. It's not one of the old paper vouchers you have to send to Milton, I'm pretty certain I don't have to mail anything in this case.
Jul 28, 2015 | 10:16 am
#200
Join Date: Nov 2008
Location: New York, NY
Posts: 357
I DM'd AA on Twitter and the response was "We see your reservation is confirmed, benjahman. It will get ticketed closer to the travel dates. If you have any questions, please call our AAdvantage Team at 800-433-8300"
Still "On Request" and I'm certain it will work out in the end, but it's amazing they can't process these any faster.
Still "On Request" and I'm certain it will work out in the end, but it's amazing they can't process these any faster.
Jul 28, 2015 | 10:21 am
#201
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL
Posts: 2,478
same here - the twiiter team responded within 30 mins saying it will take a few days. That was 5 days ago.
Shame not all AA systems are as good as the twitter team.
Shame not all AA systems are as good as the twitter team.
Jul 28, 2015 | 11:12 am
#202
Join Date: Apr 2007
Posts: 208
Similar situation here. Made a change to a tickted res on July 15th ... still "Pending" .. Called up and they just said "since its now a manual change it will take 'a while'"
Jul 29, 2015 | 7:57 pm
#203
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,745
4+ days to ticket an intl. award rez. Unusual?
This seems a bit unusual. I made a US>Europe Bus. class award rez. on Sat. and it still isn't ticketed/finalized yet. I called today and the rep. said it was because it involves 3 airlines (AA, BA & AS). I'm using AA miles. Reasonable?
Jul 30, 2015 | 12:32 am
#204
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 30,343
AA is completely mucked up in the ticketing process which has never been this long in the past.
The phone system is also horrendous for weeks if not months.
There is no reason why customers have to resort to twitter in order to just get normal stuff to take care of.
Jul 30, 2015 | 4:33 am
#205
Join Date: Sep 2000
Location: TPA
Programs: US Plat, Marriott Gold, HH Gold, Amex Plat
Posts: 793
Credit card question - trying to pay tax
I never tried to use the AA site to book an award (US flyers). My wife is overseas right now so she asked me to book her a flight. So I signed into her AA account, found the flights and started the booking process. All went well until the payment section. When I put in my credit card information, the sale was rejected because the name of the account user and credit card were not the same. This was not an issue with the US booking site. I put the reservation on hold, do I have to call in to book this?
Jul 30, 2015 | 8:27 am
#206
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Twitter is not the solution for all of AA's problems, but it does appear to be a good avenue to get a real-person response to your request today. Once they figure out how to automate that, we will probably be back to the nonsensical replies like we get with emails.
Jul 30, 2015 | 9:08 am
#207
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,745
Sent a twitter a bit ago (5 days now) and they said it's "in the queue" and they'll try to get it ticketed soon. I'm guessing the AS leg may be causing the delay because the BA leg is showing as ticketed on BA.COM Just a guess though.
Jul 30, 2015 | 9:22 am
#208
FlyerTalk Evangelist
Join Date: Nov 2002
Location: ORD
Posts: 14,773
As an update, I messaged AA on Twitter and was told to call Reservations. I called Reservations, they put me on hold a few times, and told me it should ticket that day. When I saw I had a missed call from them, I called back. Spent 30 mins on hold and the rep told me that my SecureFlight info was missing, yet he said it clearly showed in my reservation. He put me on hold a few more times again and told me that everything had been cleared up. Half an hour later I got an email with the final ticketing info.
It's the hardest time I've had with an AAward ticket!
It's the hardest time I've had with an AAward ticket!
Jul 30, 2015 | 3:13 pm
#209
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,745
Could be a coincidence...hmmm.
Aug 2, 2015 | 8:26 am
#210
Join Date: Aug 2010
Location: ORD
Programs: AA Exec Plat, Marriott Titanium, Hyatt Globalist
Posts: 145
I have an AA award on EY in F that ticketed - JFK-AUH-BOM-AUH-JFK. Weeks later I added ORD to the front and end of it and they refunded my miles for the award to re-issue. 12 days later, the award still shows as "On Request". Via Twitter, AA said everything looks fine and it will be ticketed shortly but that was a few days ago and I'm starting to get concerned. I know how stingy EY has become with their F awards since the bonanza a few months ago. I do have an EY PNR and all of the legs show up there except, oddly, the LGA-ORD leg.