I never tried to use the AA site to book an award (US flyers). My wife is overseas right now so she asked me to book her a flight. So I signed into her AA account, found the flights and started the booking process. All went well until the payment section. When I put in my credit card information, the sale was rejected because the name of the account user and credit card were not the same. This was not an issue with the US booking site. I put the reservation on hold, do I have to call in to book this?