Originally Posted by
Happy
No.
AA is completely mucked up in the ticketing process which has never been this long in the past.
The phone system is also horrendous for weeks if not months.
There is no reason why customers have to resort to twitter in order to just get normal stuff to take care of.
Tools do evolve over the course of time. Refusing to use one that proves to get results will not increase your chances of getting your issue resolved.
Twitter is not the solution for all of AA's problems, but it does appear to be a good avenue to get a real-person response to your request today. Once they figure out how to automate that, we will probably be back to the nonsensical replies like we get with emails.