Dec 6, 2015, 10:09 am
Last edit by: FlyinHawaiian
Moderator's Note - All discussions about Kimpton Hotels and the Karma Rewards program have been moved to the IHG Rewards Club Forum:
https://www.flyertalk.com/forum/intercontinental-hotels-ihg-rewards-club-intercontinental-ambassador-426/
FlyinHawaiian
Volunteer Moderator
https://www.flyertalk.com/forum/intercontinental-hotels-ihg-rewards-club-intercontinental-ambassador-426/
FlyinHawaiian
Volunteer Moderator
Kimpton secret password thread
Aug 17, 2014 | 9:33 pm
#106
Join Date: Jul 2005
Programs: Alaska MVP Gold, Costco Executive Member, Safeway Club Card
Posts: 290
That happened to me once last year and it was sad.
The desk agent knew about the word and was excited that I used it. Explained that I would receive something special on top of my IC amenity.
Nothing arrived.
I find it really awkward and greedy to ask about the amenity and it is sometimes delivered later in the evening so I didn't say anything until checkout.
When mentioning it at checkout in the very early morning, the desk agent said it was because my in touch number was not in the reservation (impossible since I was recognized as IC at check-in and it also does not explain the lack of love for saying the secret word.) He apologized and said that he would tell a supervisor once they got in and that they would be contacting me.
Nope. Didn't happen.
From a property standpoint, this is the only time that Kimpton let me down since I started shifting stays from the big chains.
Aug 18, 2014 | 6:27 am
#107
Join Date: Nov 2013
Posts: 59
Quote:
Originally Posted by Sunshinedaydream1
Hotel George- was told that they weren't sure what I'd want since I'm inner circle and already get an amenity. Really?? He said that he would give me an "extra" bottle of wine. Btw, amenity was never delivered.
So you didn't get your IC amenity and you also received nada for using the secret word?
That happened to me once last year and it was sad.
The desk agent knew about the word and was excited that I used it. Explained that I would receive something special on top of my IC amenity.
Nothing arrived.
I find it really awkward and greedy to ask about the amenity and it is sometimes delivered later in the evening so I didn't say anything until checkout.
When mentioning it at checkout in the very early morning, the desk agent said it was because my in touch number was not in the reservation (impossible since I was recognized as IC at check-in and it also does not explain the lack of love for saying the secret word.) He apologized and said that he would tell a supervisor once they got in and that they would be contacting me.
Nope. Didn't happen.
From a property standpoint, this is the only time that Kimpton let me down since I started shifting stays from the big chains.
Originally Posted by Sunshinedaydream1
Hotel George- was told that they weren't sure what I'd want since I'm inner circle and already get an amenity. Really?? He said that he would give me an "extra" bottle of wine. Btw, amenity was never delivered.
So you didn't get your IC amenity and you also received nada for using the secret word?
That happened to me once last year and it was sad.
The desk agent knew about the word and was excited that I used it. Explained that I would receive something special on top of my IC amenity.
Nothing arrived.
I find it really awkward and greedy to ask about the amenity and it is sometimes delivered later in the evening so I didn't say anything until checkout.
When mentioning it at checkout in the very early morning, the desk agent said it was because my in touch number was not in the reservation (impossible since I was recognized as IC at check-in and it also does not explain the lack of love for saying the secret word.) He apologized and said that he would tell a supervisor once they got in and that they would be contacting me.
Nope. Didn't happen.
From a property standpoint, this is the only time that Kimpton let me down since I started shifting stays from the big chains.
Also, was offered breakfast and a couple of items they had on hand in lieu of a welcome amenity. Couldn't use the breakfast, but was a nice and much appreciated gesture.
Aug 19, 2014 | 12:25 pm
#108
Join Date: Dec 2005
Location: SEA
Programs: Kimpton Inner Circle, HHonors Silver, Delta Gold Medallion
Posts: 155
I was at the Monaco in San Francisco over the weekend and recited the secret word at check-in. The clerk told me, "With your Inner Circle upgrade and amenities, I'm not sure what else we can do for you."
I chatted up the front-desk supervisor at wine hour the next day and brought up the exchange. She was apologetic and gave me a $15 minibar credit (on top of Raid the Bar) and an in-room movie credit.
I chatted up the front-desk supervisor at wine hour the next day and brought up the exchange. She was apologetic and gave me a $15 minibar credit (on top of Raid the Bar) and an in-room movie credit.
Aug 19, 2014 | 2:34 pm
#109
Join Date: Apr 2011
Posts: 98
I was at the Monaco in San Francisco over the weekend and recited the secret word at check-in. The clerk told me, "With your Inner Circle upgrade and amenities, I'm not sure what else we can do for you."
I chatted up the front-desk supervisor at wine hour the next day and brought up the exchange. She was apologetic and gave me a $15 minibar credit (on top of Raid the Bar) and an in-room movie credit.
I chatted up the front-desk supervisor at wine hour the next day and brought up the exchange. She was apologetic and gave me a $15 minibar credit (on top of Raid the Bar) and an in-room movie credit.
Aug 19, 2014 | 5:10 pm
#110
Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,687
My cousin reports $50 restaurant credit offered at the Hotel Palomar Chicago last weekend for using the Summer of Karma phrase that pays.
Aug 20, 2014 | 1:49 pm
#111
Join Date: May 2008
Location: WAS
Programs: AA Ex Plt
Posts: 1,657
Madera DC
Not sure what I got. Had VIP service at the restaurant (extra food, etc). And over abundance of goodies for my amenity. All based on the secret word and the front desk agent stating we'll take care of you. It was a great stay (See my new review) and I don't think I could have asked for anything else. That being said, I can't point to a specific "it" that I received. Absolutely no complaints though. 
Aug 22, 2014 | 2:12 pm
#112
Company Representative - Kimpton Hotels and Restaurants
Join Date: Mar 2012
Location: San Francisco, CA
Programs: Kimpton Karma Rewards
Posts: 92
Q&A With Our Director Maggie Lang
FlyerTalkers - All your questions answered! We launched Kimpton Karma Rewards last month, and wed love to chat with you about the new program and anything you might be curious about. Join us on Twitter August 28th at 10am PDT for a #KimptonKarmaChat with Maggie Lang, Sr. Director of Guest Marketing at Kimpton.
Aug 24, 2014 | 4:43 pm
#113
Join Date: May 2008
Location: WAS
Programs: AA Ex Plt
Posts: 1,657
Does "all" include questions not answered here in the threads?
FlyerTalkers - All your questions answered! We launched Kimpton Karma Rewards last month, and wed love to chat with you about the new program and anything you might be curious about. Join us on Twitter August 28th at 10am PDT for a #KimptonKarmaChat with Maggie Lang, Sr. Director of Guest Marketing at Kimpton.
Aug 25, 2014 | 3:34 pm
#114
Company Representative - Kimpton Hotels and Restaurants
Join Date: Mar 2012
Location: San Francisco, CA
Programs: Kimpton Karma Rewards
Posts: 92
Hi thegrailer,
I should probably clarify; that was a bit of hyperbole on my part. It's only an hour chat about the new program, so it can't obviously incorporate "all" questions. But we invite you to ask general questions about Karma Rewards (as opposed to personal, or specific issues).
I apologize if I haven't gotten to all of the questions on this board. Is there something specific I've missed? Let me know and I'll get back to you soon.
I should probably clarify; that was a bit of hyperbole on my part. It's only an hour chat about the new program, so it can't obviously incorporate "all" questions. But we invite you to ask general questions about Karma Rewards (as opposed to personal, or specific issues).
I apologize if I haven't gotten to all of the questions on this board. Is there something specific I've missed? Let me know and I'll get back to you soon.
Aug 26, 2014 | 8:21 am
#115
Join Date: May 2008
Location: WAS
Programs: AA Ex Plt
Posts: 1,657
Yes - a few actually. This is the secret word thread and I try to keep my questions in the Karma thread. I'll do my best to port this over there
LOOK HERE
Alternatively, I can PM
Thanks
Cheers
LOOK HERE
Alternatively, I can PM
Thanks
Cheers
Hi thegrailer,
I should probably clarify; that was a bit of hyperbole on my part. It's only an hour chat about the new program, so it can't obviously incorporate "all" questions. But we invite you to ask general questions about Karma Rewards (as opposed to personal, or specific issues).
I apologize if I haven't gotten to all of the questions on this board. Is there something specific I've missed? Let me know and I'll get back to you soon.
I should probably clarify; that was a bit of hyperbole on my part. It's only an hour chat about the new program, so it can't obviously incorporate "all" questions. But we invite you to ask general questions about Karma Rewards (as opposed to personal, or specific issues).
I apologize if I haven't gotten to all of the questions on this board. Is there something specific I've missed? Let me know and I'll get back to you soon.
Aug 26, 2014 | 11:37 pm
#116
Join Date: Mar 2011
Location: EUG
Programs: UA Gold; IHG Spire Elite
Posts: 443
I love the secret word, but if I don't have a specific request in mind, and the front desk folks aren't forthcoming about what options are even possible, the "what do you want" piece can a little weird/awkward for me. I had a stretch of 3 different Kimpton Hotels in the past few weeks where I used the word (Vintage in Seattle, Eventi in NYC, Marlowe in Cambridge). At the Vintage and Marlowe, the exchanges were pretty awkward since I didn't have a car, already had breakfast plans, already had an IC upgrade & amenity, etc. At the Vintage I got a bottle of wine, which was fine. I didn't end up getting anything at the Marlowe (front desk person basically just said call down if you think of something you want...). Eventi in NYC they offered a $25 dining credit which was great -- was the thing that motivated me to eat dinner at their restaurant for the first time. If I had known that was an option, that's what I would have asked for at the Vintage...
Aug 27, 2014 | 4:36 pm
#117
Join Date: Jul 2014
Location: ATL
Programs: DL Gold Medallion, Kimpton Inner Circle, Marriott Gold
Posts: 32
Muse hotel free cocktail
In addition to IC requested amenity.
Aug 27, 2014 | 8:48 pm
#118
Join Date: May 2008
Location: WAS
Programs: AA Ex Plt
Posts: 1,657
Lorien Alexandria, VA
Free Breakfast. Waiter was great.
Free Breakfast. Waiter was great.
Aug 30, 2014 | 6:08 pm
#119
Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,687
Asked for and received free valet parking at the Hotel Palomar in Los Angeles.
Aug 30, 2014 | 6:30 pm
#120
Join Date: Nov 2008
Location: PHL
Programs: AAdvantage Platinum, Hilton HHonors Diamond
Posts: 1,343
Topaz DC
Offered drinks at the bar or wine. I asked for free parking and they knocked the valet rate $53 to the day rate of $20. I'll take $33 over anything else.
Offered drinks at the bar or wine. I asked for free parking and they knocked the valet rate $53 to the day rate of $20. I'll take $33 over anything else.