Originally Posted by
Sunshinedaydream1
Hotel George- was told that they weren't sure what I'd want since I'm inner circle and already get an amenity. Really?? He said that he would give me an "extra" bottle of wine. Btw, amenity was never delivered.
So you didn't get your IC amenity and you also received nada for using the secret word?
That happened to me once last year and it was sad.
The desk agent knew about the word and was excited that I used it. Explained that I would receive something special on top of my IC amenity.
Nothing arrived.
I find it really awkward and greedy to ask about the amenity and it is sometimes delivered later in the evening so I didn't say anything until checkout.
When mentioning it at checkout in the very early morning, the desk agent said it was because my in touch number was not in the reservation (impossible since I was recognized as IC at check-in and it also does not explain the lack of love for saying the secret word.) He apologized and said that he would tell a supervisor once they got in and that they would be contacting me.
Nope. Didn't happen.
From a property standpoint, this is the only time that Kimpton let me down since I started shifting stays from the big chains.