Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Mar 24, 2015, 5:24 am
#1624
Join Date: May 2006
Location: SYD or GOT
Programs: OZ Lifetime-DMPL*G, AF*G, SPG Plat, Hertz PC
Posts: 803
SK903 24 March. Originally booked in Go, but rebooked ticket into Plus (not via Optiontown). Had applied for optiontown to plus and business on the original ticket and was informed 3 days prior that I was not upgraded to either, but arrived at gate and was upgraded anyway free of charge 
Mar 24, 2015, 5:24 am
#1625
Join Date: Oct 2012
Location: PAS, Paros Greece
Programs: A3 *G
Posts: 1,372
I had my first Optiontown upgrade a few days ago on ATH-ARN-LHR.
All worked well except for a couple of points:
1) They do leave it very late to notify you of the upgrade. I need to vary my packing to take into account if I have the extra bag or not. Since I live more than 24hrs from the airport, the confirmation email didn't come in time. It wasn't a big problem as I checked on the SAS website and saw that I'd been upgraded 30hrs before Optiontown notified me. That raises the question - once the upgrade has been processed, why can't the cutomer be notified immediately?
2) When I saw my confirmation on the SAS site, I logged on to Optiontown to check it there. I confronted with a screen telling me that my flights had changed and I had to pay a further 19 Euro PLUS 3 Euro change fee, or I would lose my option! I followed the links just to see what would happen and I actually got as far as a final credit card charging page. It seems like they were indeed willing to take an extra 22 Euro from me even though the upgrade had already been confirmed. Needless to say I DIDN'T pay the extra and the only "changes" I could see to my flights were the switch from O class to A class.
The only other thing I'd say is - SAS should publicise Optiontown more. I'd never heard of it before I read about it here. I would have taken it up a few times in the last year if I'd known about it. Note that I'm not a Eurobonus member so maybe they only let their frequent flyers know, which seems like a lost opportunity.
All worked well except for a couple of points:
1) They do leave it very late to notify you of the upgrade. I need to vary my packing to take into account if I have the extra bag or not. Since I live more than 24hrs from the airport, the confirmation email didn't come in time. It wasn't a big problem as I checked on the SAS website and saw that I'd been upgraded 30hrs before Optiontown notified me. That raises the question - once the upgrade has been processed, why can't the cutomer be notified immediately?
2) When I saw my confirmation on the SAS site, I logged on to Optiontown to check it there. I confronted with a screen telling me that my flights had changed and I had to pay a further 19 Euro PLUS 3 Euro change fee, or I would lose my option! I followed the links just to see what would happen and I actually got as far as a final credit card charging page. It seems like they were indeed willing to take an extra 22 Euro from me even though the upgrade had already been confirmed. Needless to say I DIDN'T pay the extra and the only "changes" I could see to my flights were the switch from O class to A class.
The only other thing I'd say is - SAS should publicise Optiontown more. I'd never heard of it before I read about it here. I would have taken it up a few times in the last year if I'd known about it. Note that I'm not a Eurobonus member so maybe they only let their frequent flyers know, which seems like a lost opportunity.
Mar 27, 2015, 7:25 am
#1626
Join Date: Mar 2015
Posts: 2
I got the points for my upgraded class on an intra EU fligth 10 days ago.
Optiontown to business should go into Z booking class and not C, so it would be weird if they gave you booking class C? But it of course still doesn't solve the problem, so you'll probably have to contact retro claim. I'd ask customerservice on the chat too.
I really hope this isn't something new they intend to stick to, it would completely ruin the purpose of intra EU upgrades..
Optiontown to business should go into Z booking class and not C, so it would be weird if they gave you booking class C? But it of course still doesn't solve the problem, so you'll probably have to contact retro claim. I'd ask customerservice on the chat too.
I really hope this isn't something new they intend to stick to, it would completely ruin the purpose of intra EU upgrades..
14 Mar 2015
Copenhagen - Washington
SK 0925 SAS Business
Basic Points
7 500
7 500
Whuzzy
Mar 28, 2015, 9:37 am
#1627
Join Date: Sep 2012
Location: AGH
Posts: 5,979
Anyone here with an Expertflyer account? I would be quite interested in the availability of SK935 CPH-SFO Monday, 30th March.
I guess it is full in all cabins since SAS doesn't even offer a full flex C ticket for sale on that flight anymore.
I guess it is full in all cabins since SAS doesn't even offer a full flex C ticket for sale on that flight anymore.
Mar 28, 2015, 1:45 pm
#1629
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 609
That very same happened for me on SK983 to Tokyo during cherry blossom season. All booking classes were zeroed out. Got upgraded from Go to Business. First came new Z-itinerary email from SAS two days before departure, day after OT email. On board after "boarding completed", 8B was still empty. Good luck!
Mar 29, 2015, 4:41 am
#1631
Join Date: Sep 2012
Location: AGH
Posts: 5,979
Doesn't look too good... Check-in just opened and no change in the SK booking or on OT. Guess I have to suffer 12 hours SK Y 
First time though, let's see, perhaps it is not that bad as I expect it too be.
Anyway, lately I was very unlucky with OT on longhaul, last 6 trips no upgrade cleared.
First time though, let's see, perhaps it is not that bad as I expect it too be.
Anyway, lately I was very unlucky with OT on longhaul, last 6 trips no upgrade cleared.
Mar 29, 2015, 1:54 pm
#1632
Suspended
Join Date: Sep 2014
Posts: 624
Stuff your face with Zzzquil and Melatonin, get two quick shots of vodka and hope you wake up somewhere on the North American continent. All my sympathies
Mar 29, 2015, 2:53 pm
#1633
Join Date: Sep 2012
Location: AGH
Posts: 5,979
Got neither a mail from OT, nor from SK.
There are like 10 seats open in C right now.
Mar 29, 2015, 3:12 pm
#1634
Suspended
Join Date: Sep 2014
Posts: 624