E-rewards [Master Thread]
Aug 9, 2022 | 11:23 am
#4712
Join Date: Jan 2014
Posts: 828
Welp E-rewards has closed me down. I have been gone for over a month in Japan, and over there I tried to access the surveys (was bored that time). Started one, and then kicked out. Didn't think much of it. Came back to US wrote e-rewards and told them "I think I know why you guys stopped my account, its because I was outside of the country."
They said I have "Unfortunately, our system detected multiple account violations and suspended your account"
Heres were it gets interesting though, I have a 2 year long laundry study with them, and they monitor my laundry usage and all. I have a few $100 worth of equipment from them that they use to monitor me, and our agreement just got extended for another year so in 2023 I will be returning the equipment."
What can I write to them to get my account re-activated and stop this nonsense from them? Should I threaten them and say if you want to do this, your laundry monitoring equipment will go in the trash?
Need advice on this.
They said I have "Unfortunately, our system detected multiple account violations and suspended your account"
Heres were it gets interesting though, I have a 2 year long laundry study with them, and they monitor my laundry usage and all. I have a few $100 worth of equipment from them that they use to monitor me, and our agreement just got extended for another year so in 2023 I will be returning the equipment."
What can I write to them to get my account re-activated and stop this nonsense from them? Should I threaten them and say if you want to do this, your laundry monitoring equipment will go in the trash?
Need advice on this.
Aug 9, 2022 | 11:51 am
#4713
Join Date: Dec 2008
Location: San Antonio
Programs: AA, SWA, CO, UA, PC Plat, HH Gold, SPG
Posts: 855
I saw it was on the list of rewards - but at the time I had just used all my points. When I came back a week later it was gone and I haven't seen it since - and I really want to try the Longhorn but my head won't let me go and pay full price :-)
Aug 9, 2022 | 5:08 pm
#4714
Join Date: Aug 2012
Location: VPS
Programs: IHG Platinum, Delta SM, Atmos Silver, Hilton Gold, Accor Gold, Marriott Gold, Hyatt Discoverist
Posts: 8,165
Anyone else having problems redeeming for IHG today? I had two failed attempts, and then pivoted and had a successful United miles redemption that went through instantly so it doesn’t seem to be a general account issue for me.
Aug 10, 2022 | 7:29 am
#4715
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,753
Welp E-rewards has closed me down. I have been gone for over a month in Japan, and over there I tried to access the surveys (was bored that time). Started one, and then kicked out. Didn't think much of it. Came back to US wrote e-rewards and told them "I think I know why you guys stopped my account, its because I was outside of the country."
They said I have "Unfortunately, our system detected multiple account violations and suspended your account"
Heres were it gets interesting though, I have a 2 year long laundry study with them, and they monitor my laundry usage and all. I have a few $100 worth of equipment from them that they use to monitor me, and our agreement just got extended for another year so in 2023 I will be returning the equipment."
What can I write to them to get my account re-activated and stop this nonsense from them? Should I threaten them and say if you want to do this, your laundry monitoring equipment will go in the trash?
Need advice on this.
They said I have "Unfortunately, our system detected multiple account violations and suspended your account"
Heres were it gets interesting though, I have a 2 year long laundry study with them, and they monitor my laundry usage and all. I have a few $100 worth of equipment from them that they use to monitor me, and our agreement just got extended for another year so in 2023 I will be returning the equipment."
What can I write to them to get my account re-activated and stop this nonsense from them? Should I threaten them and say if you want to do this, your laundry monitoring equipment will go in the trash?
Need advice on this.
Aug 10, 2022 | 10:03 am
#4717
Join Date: Jan 2014
Posts: 828
They told me they will take a second look. I also called their DYNATA office in Colorado, and talked to someone and told them the situation. The person that answered the phone actually handles the laundry studies so she is investigating herself.
Should be interesting how this ends up.
Aug 11, 2022 | 9:14 am
#4718
Join Date: Jan 2014
Posts: 828
I actually did tell them that, that was the first thing. But I decided to go on the offense and nicely tell them that we kinda have an agreement for the laundry study im doing with them long term, and that since I have their equipment that if they kick me out, they may not get their equipment back.
They told me they will take a second look. I also called their DYNATA office in Colorado, and talked to someone and told them the situation. The person that answered the phone actually handles the laundry studies so she is investigating herself.
Should be interesting how this ends up.
They told me they will take a second look. I also called their DYNATA office in Colorado, and talked to someone and told them the situation. The person that answered the phone actually handles the laundry studies so she is investigating herself.
Should be interesting how this ends up.
Aug 16, 2022 | 3:16 pm
#4719
Join Date: Jan 2012
Location: Exeter, UK
Programs: BA Silver. Flying Blue Gold. Hilton Gold, Accor Platinum, IHG Plat AMB, Radisson VIP, Marriott Gold
Posts: 234
There seem to be a few annoying surveys back that kick you out with only 25 points after fully completing them. Just done one for Cancer Research UK. Answered the final household income question and then got the screen out message.
Sep 1, 2022 | 5:08 pm
#4721
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,753
Well I got suspended again. I have no idea why. I went to Europe for 10 days and did no surveys. When I returned, there were none in my queue. I sent a message and they said that they would review my account and let me know in 2-3 days whether they could turn my account back on. Crazy! I will let you all know the results.
Sep 11, 2022 | 7:05 pm
#4722
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,753
Well I got suspended again. I have no idea why. I went to Europe for 10 days and did no surveys. When I returned, there were none in my queue. I sent a message and they said that they would review my account and let me know in 2-3 days whether they could turn my account back on. Crazy! I will let you all know the results.
Sep 13, 2022 | 12:41 pm
#4723
Join Date: Jan 2012
Location: Exeter, UK
Programs: BA Silver. Flying Blue Gold. Hilton Gold, Accor Platinum, IHG Plat AMB, Radisson VIP, Marriott Gold
Posts: 234
Just been welched on after completing a survey about the new show "The Rig" on Amazon Prime. Had to spend 47 minutes watching the show, and then give thoughts afterwards. Over an hour spent on this, all in. 1,200 points promised. After pressing the final "Press Continue to complete the survey" button (at 100%), I then got the dreaded "Sorry, you don't qualify" screen and the 25 points consolation prize. Furious.
Seems to be happening more and more lately, but this is really on another level...
Seems to be happening more and more lately, but this is really on another level...
Sep 14, 2022 | 4:53 am
#4724
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,753
Just been welched on after completing a survey about the new show "The Rig" on Amazon Prime. Had to spend 47 minutes watching the show, and then give thoughts afterwards. Over an hour spent on this, all in. 1,200 points promised. After pressing the final "Press Continue to complete the survey" button (at 100%), I then got the dreaded "Sorry, you don't qualify" screen and the 25 points consolation prize. Furious.
Seems to be happening more and more lately, but this is really on another level...
Seems to be happening more and more lately, but this is really on another level...
Sep 15, 2022 | 11:29 am
#4725
Join Date: Jan 2012
Location: Exeter, UK
Programs: BA Silver. Flying Blue Gold. Hilton Gold, Accor Platinum, IHG Plat AMB, Radisson VIP, Marriott Gold
Posts: 234
Got given 200 points after complaining. Still annoying and I'm likely to take the same approach in skipping these from now on.