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E-rewards [Master Thread]

E-rewards [Master Thread]

Old Dec 5, 18, 2:35 am
  #3556  
 
Join Date: Jan 2015
Posts: 628
One to watch out for, IPSOS have just changed when they ask for your demographic info, just completed a survey on voice assisted devises and was asked for my post code at the end of the survey and guess what, no credit.
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Old Dec 5, 18, 1:41 pm
  #3557  
 
Join Date: Apr 2010
Posts: 37
Sigh. I've joined the parade of lost souls - submitted request for 2000 points on 11/21. I thought it would be fixed by now.
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Old Dec 6, 18, 1:40 pm
  #3558  
 
Join Date: Jan 2015
Posts: 628
Originally Posted by jonmch View Post
Sigh. I've joined the parade of lost souls - submitted request for 2000 points on 11/21. I thought it would be fixed by now.
Which partner?
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Old Dec 7, 18, 2:00 pm
  #3559  
 
Join Date: Apr 2010
Posts: 37
Hilton - see above posts about problems they're having.
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Old Dec 8, 18, 6:22 pm
  #3560  
 
Join Date: Aug 2002
Location: MCI
Programs: AA LT Gold; BA Silver; Hilton Gold; Marriott Gold
Posts: 2,871
An IT "upgrade" a couple of months ago at Hilton sounds right. On 9/28 I redeemed e-Rewards $ for 7,000 points and they showed up in my Hilton account the same day. 11/28- still not there and from previous posts it looks like it will take awhile. Definitely a Hilton problem- my AA miles from e-Rewards posted promptly.
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Old Dec 9, 18, 1:00 am
  #3561  
 
Join Date: Jan 2016
Location: Moscow
Programs: HH Diamond IHG Spire Accor Gold BW Diamond
Posts: 54
Maybe it's time to request assistance from HH representative Lauren? Could anyone who had already a contact with e-rewards and hilton's support send her PM explaining the problem?
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Old Dec 10, 18, 2:24 am
  #3562  
 
Join Date: Jan 2015
Posts: 628
Originally Posted by vvn1972 View Post
Maybe it's time to request assistance from HH representative Lauren? Could anyone who had already a contact with e-rewards and hilton's support send her PM explaining the problem?
Can anyone post a link to contact Lauren please.
Also, are Aer Club points crediting in the same timeframes as Avios used to, usually the following Tuesday?
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Old Dec 10, 18, 2:38 am
  #3563  
 
Join Date: Jan 2016
Location: Moscow
Programs: HH Diamond IHG Spire Accor Gold BW Diamond
Posts: 54
Originally Posted by Tilly71 View Post
Can anyone post a link to contact Lauren please.
Also, are Aer Club points crediting in the same timeframes as Avios used to, usually the following Tuesday?
https://www.flyertalk.com/forum/memb...sentative.html
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Old Dec 13, 18, 4:04 am
  #3564  
 
Join Date: Dec 2012
Location: ICT
Programs: Hilton Gold
Posts: 22
Similar to the other posters on this thread, I have been redeeming my e-rewards for Hilton Honors points for many years and the redemption has always been immediate. My redemption from two weeks ago, however, had still not posted. I wrote to e-rewards customer service and was told the following:
We are very sorry for the delay.Hilton Honors has changed the process for points delivery and posting time and now It can take up to 8 weeks for the points to be appear into your HH account, since is the first time they are doing these credits manually.If after 8 weeks you still do not see your points posted to your HH account, please let us know.
I don’t understand the basis for Hilton’s change and strongly suspect that something else (likely more sinister) is going on here. Why in the world would Hilton revert to a “manual entry” approach? That makes no sense at all.

If the problem was attributable to some issue with Hilton’s recent system upgrade, I could see it. That’d be frustrating, but it would be understandable. But a purported reversion to manual entry seems like a joke and, to me, is indicative of something fishy going on behind the scenes. I hope others will follow up and demand greater transparency from Hilton, which historically has not played these silly games.
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Old Dec 13, 18, 8:28 am
  #3565  
 
Join Date: Jun 2006
Location: NYC
Programs: DL GM/SC; GE; Marriott PPE; IHG Spire
Posts: 1,946
Originally Posted by The_Bouncer View Post
It definitely sounds like it's Hilton specific. Maybe time to lay off that particular redemption until it's sorted out.
It may not just be a Hilton problem - I did a redemption for IHG points ten days ago and they still haven't hit my account. Previous IHG redemptions posted in just a few days.
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Old Dec 13, 18, 8:49 am
  #3566  
 
Join Date: Jan 2016
Location: Moscow
Programs: HH Diamond IHG Spire Accor Gold BW Diamond
Posts: 54
Previous IHG redemptions posted in just a few days
IHG - Tuesday 12:00 GMT. ACCOR - Wednesday 3:00 GMT. Hilton - immediately (RIP)
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Old Dec 13, 18, 3:41 pm
  #3567  
 
Join Date: Dec 2008
Location: London
Programs: OW Sapphire, Sixt Diamond, Hertz PC, Avis PC, Hyatt Explorer, IHG Spire, Marriott Gold
Posts: 4,927
Redeemed for 1k AA miles - posted in under 24 hours.
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Old Dec 14, 18, 2:38 pm
  #3568  
 
Join Date: Apr 2010
Posts: 37
8 weeks - that almost matches the 2 months before you can submit again to Hilton. So when I hit the 2 month mark and am allowed to redeem there won't be the reassurance that it worked the last time...
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Old Dec 14, 18, 3:47 pm
  #3569  
 
Join Date: Oct 2014
Posts: 234
Originally Posted by jonmch View Post
8 weeks - that almost matches the 2 months before you can submit again to Hilton. So when I hit the 2 month mark and am allowed to redeem there won't be the reassurance that it worked the last time...
Feeling the same way and there's no way I'm redeeming to Hilton again until my outstanding redemption & other missing points issues are resolved. Glad I have other options for now.
MAXII is offline  
Old Dec 15, 18, 1:53 pm
  #3570  
 
Join Date: Jan 2015
Posts: 628
Contacted Lauren about my missing 7k HH points, Lauren was quick to reply & has passed on my existing case number to be investigated. It's been 4 x weeks now since my redemption.
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