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Old Feb 15, 2008, 9:50 am
  #346  
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Join Date: Nov 2002
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Posts: 10,052
Originally Posted by islandtimer
This may already have been covered but I urgently need to ask it again and especially in light of the recent change with how you can claim miles at the 500 level:

About 10 days ago I claimed the 500 miles for my NWA flyer account. They were in fact immediately swept out of my emiles account, but since then they've never turned up in my NWA Worldperks...so they're in the middle of a pipeline somewhere.

Meanwhile, I asked emiles how to switch FF accounts for crediting because I wanted to switch to US Airways for future miles. They emailed back with the warning that anything "not credited" to your FF account already will be lost. So does that mean I actually have to wait all the weeks further for the 500 I claimed to actually turn up as credited in my NWA Worldperks or can I safely go ahead and cancel my emiles account and resign up again with US AIrways as my chosen FF account? This seems weasely worded to me on their behalf...but if I do the safe thing and wait for the 500 miles to turn up in the NWA account I'm also losing time and miles I could be earning in the existing emiles account. SO there's the dilemma.

If anyone knows from FIRST-HAND experience I would like your advice. Thx.

I have not paid too much attention to the specific rules from emiles on this but it seems one would be 'safe' if they say, switched to a new program when they had a zero balance with emiles on the day of the switch.

That being said, you effectively DO right now. So you'd lose nothing. I think if you had say, 100 miles in there from transactions done when you were still linked up with Northwest, you would lose those.

The 500 you sent is in fact on its way. But as you said it's still in the pipeline.

Now in most business I know, once the truck is on its way to ship to you, even if you call the company and tell them you do not wish to do business with them anymore, that shipment is still coming (unless you and the company worked something about it out as well). You still want that truck to deliver the NW miles that are on the road right now, so technically speaking there should be no issue.

HOWEVER, we are dealing with defunct airlines, third party and often loosely managed, very overwhelmed database-driven and policy heavy marketing schemas that do not tend to follow the real-world conventions that you and I would assume they'd adhere to.

That being said, IF you happened to have PRINTED records of the fact you (A) had the 500 miles on the day you sent them to NW, (B) that NW was the intended recipient of your miles in your emiles account on the day you sent them, (C) a confirmed page saying "thanks for sending them" or whatever emiles shows on its site when they get sent, and (D) something in your account also revealing these were sent, then you should be OK. Then you could effectively do the switch now.

YOu would also need, however, to have the FAX or mail-to address and/or email address or tel number and extension of the PERSON (with a full name and department shown) at NWA WP AND at emiles to be able to show this proof to in case something goes wrong.

I am in the throwes of dealing with several missing mile/errored postings, etc on 3 accounts (self and two inlaws) with Northwest and its partners.

lemme tell ya: The above contact info is nearly impossible to obtain. When dealing with WorldPerks, Northwest, the Visa, the partners, SkyMall and a slew of other incompetent people, I have come to find that even with printed proof this could take MONTHS to only partly solve and is therefore hardly worth the trouble except in principle.

(Should WE all send in each of our individual like-issues, then maybe one day THEY will get their act together so we collectively all win when we do business with THEM)

Unless you desperately need the new account to have its emils right away, I would try waiting just a bit longer for those NWA miles to post. You could call them and see if by chance NW already shows them in the system even if it doesnt yet show up online for you, but likely, you'll get an answer that tells you that it's best to wait.

I'd wait--a bit longer.
Do that first. Dont fight thru to find THE person who handles emiles or the umbrella of such programs. You probably never will because they wont want you to, but hey, if you do, PLEASE let us all know!

I hope this helped.
PS I have a thread on my issues. I have to update it because I have been passed around like a football and I right now feel like the N.E. Patriots in Superbowl 42.

MM
Marathon Man is offline  
Old Feb 15, 2008, 9:50 am
  #347  
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Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
Originally Posted by islandtimer
This may already have been covered but I urgently need to ask it again and especially in light of the recent change with how you can claim miles at the 500 level:

About 10 days ago I claimed the 500 miles for my NWA flyer account. They were in fact immediately swept out of my emiles account, but since then they've never turned up in my NWA Worldperks...so they're in the middle of a pipeline somewhere.

Meanwhile, I asked emiles how to switch FF accounts for crediting because I wanted to switch to US Airways for future miles. They emailed back with the warning that anything "not credited" to your FF account already will be lost. So does that mean I actually have to wait all the weeks further for the 500 I claimed to actually turn up as credited in my NWA Worldperks or can I safely go ahead and cancel my emiles account and resign up again with US AIrways as my chosen FF account? This seems weasely worded to me on their behalf...but if I do the safe thing and wait for the 500 miles to turn up in the NWA account I'm also losing time and miles I could be earning in the existing emiles account. SO there's the dilemma.

If anyone knows from FIRST-HAND experience I would like your advice. Thx.

I have not paid too much attention to the specific rules from emiles on this but it seems one would be 'safe' if they say, switched to a new program when they had a zero balance with emiles on the day of the switch.

That being said, you effectively DO right now. So you'd lose nothing. I think if you had say, 100 miles in there from transactions done when you were still linked up with Northwest, you would lose those.

The 500 you sent is in fact on its way. But as you said it's still in the pipeline.

Now in most business I know, once the truck is on its way to ship to you, even if you call the company and tell them you do not wish to do business with them anymore, that shipment is still coming (unless you and the company worked something about it out as well). You still want that truck to deliver the NW miles that are on the road right now, so technically speaking there should be no issue.

HOWEVER, we are dealing with defunct airlines, third party and often loosely managed, very overwhelmed database-driven and policy heavy marketing schemas that do not tend to follow the real-world conventions that you and I would assume they'd adhere to.

That being said, IF you happened to have PRINTED records of the fact you (A) had the 500 miles on the day you sent them to NW, (B) that NW was the intended recipient of your miles in your emiles account on the day you sent them, (C) a confirmed page saying "thanks for sending them" or whatever emiles shows on its site when they get sent, and (D) something in your account also revealing these were sent, then you should be OK. Then you could effectively do the switch now.

YOu would also need, however, to have the FAX or mail-to address and/or email address or tel number and extension of the PERSON (with a full name and department shown) at NWA WP AND at emiles to be able to show this proof to in case something goes wrong.

I am in the throwes of dealing with several missing mile/errored postings, etc on 3 accounts (self and two inlaws) with Northwest and its partners.

lemme tell ya: The above contact info is nearly impossible to obtain. When dealing with WorldPerks, Northwest, the Visa, the partners, SkyMall and a slew of other incompetent people, I have come to find that even with printed proof this could take MONTHS to only partly solve and is therefore hardly worth the trouble except in principle.

(Should WE all send in each of our individual like-issues, then maybe one day THEY will get their act together so we collectively all win when we do business with THEM)

Unless you desperately need the new account to have its emils right away, I would try waiting just a bit longer for those NWA miles to post. You could call them and see if by chance NW already shows them in the system even if it doesnt yet show up online for you, but likely, you'll get an answer that tells you that it's best to wait.

I'd wait--a bit longer.
Do that first. Dont fight thru to find THE person who handles emiles or the umbrella of such programs. You probably never will because they wont want you to, but hey, if you do, PLEASE let us all know!

I hope this helped.
PS I have a thread on my issues. I have to update it because I have been passed around like a football and I right now feel like the N.E. Patriots in Superbowl 42.

MM
Marathon Man is offline  
Old Feb 15, 2008, 9:50 am
  #348  
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Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
Originally Posted by islandtimer
This may already have been covered but I urgently need to ask it again and especially in light of the recent change with how you can claim miles at the 500 level:

About 10 days ago I claimed the 500 miles for my NWA flyer account. They were in fact immediately swept out of my emiles account, but since then they've never turned up in my NWA Worldperks...so they're in the middle of a pipeline somewhere.

Meanwhile, I asked emiles how to switch FF accounts for crediting because I wanted to switch to US Airways for future miles. They emailed back with the warning that anything "not credited" to your FF account already will be lost. So does that mean I actually have to wait all the weeks further for the 500 I claimed to actually turn up as credited in my NWA Worldperks or can I safely go ahead and cancel my emiles account and resign up again with US AIrways as my chosen FF account? This seems weasely worded to me on their behalf...but if I do the safe thing and wait for the 500 miles to turn up in the NWA account I'm also losing time and miles I could be earning in the existing emiles account. SO there's the dilemma.

If anyone knows from FIRST-HAND experience I would like your advice. Thx.

I have not paid too much attention to the specific rules from emiles on this but it seems one would be 'safe' if they say, switched to a new program when they had a zero balance with emiles on the day of the switch.

That being said, you effectively DO right now. So you'd lose nothing. I think if you had say, 100 miles in there from transactions done when you were still linked up with Northwest, you would lose those.

The 500 you sent is in fact on its way. But as you said it's still in the pipeline.

Now in most business I know, once the truck is on its way to ship to you, even if you call the company and tell them you do not wish to do business with them anymore, that shipment is still coming (unless you and the company worked something about it out as well). You still want that truck to deliver the NW miles that are on the road right now, so technically speaking there should be no issue.

HOWEVER, we are dealing with defunct airlines, third party and often loosely managed, very overwhelmed database-driven and policy heavy marketing schemas that do not tend to follow the real-world conventions that you and I would assume they'd adhere to.

That being said, IF you happened to have PRINTED records of the fact you (A) had the 500 miles on the day you sent them to NW, (B) that NW was the intended recipient of your miles in your emiles account on the day you sent them, (C) a confirmed page saying "thanks for sending them" or whatever emiles shows on its site when they get sent, and (D) something in your account also revealing these were sent, then you should be OK. Then you could effectively do the switch now.

YOu would also need, however, to have the FAX or mail-to address and/or email address or tel number and extension of the PERSON (with a full name and department shown) at NWA WP AND at emiles to be able to show this proof to in case something goes wrong.

I am in the throwes of dealing with several missing mile/errored postings, etc on 3 accounts (self and two inlaws) with Northwest and its partners.

lemme tell ya: The above contact info is nearly impossible to obtain. When dealing with WorldPerks, Northwest, the Visa, the partners, SkyMall and a slew of other incompetent people, I have come to find that even with printed proof this could take MONTHS to only partly solve and is therefore hardly worth the trouble except in principle.

(Should WE all send in each of our individual like-issues, then maybe one day THEY will get their act together so we collectively all win when we do business with THEM)

Unless you desperately need the new account to have its emils right away, I would try waiting just a bit longer for those NWA miles to post. You could call them and see if by chance NW already shows them in the system even if it doesnt yet show up online for you, but likely, you'll get an answer that tells you that it's best to wait.

I'd wait--a bit longer.
Do that first. Dont fight thru to find THE person who handles emiles or the umbrella of such programs. You probably never will because they wont want you to, but hey, if you do, PLEASE let us all know!

I hope this helped.
PS I have a thread on my issues. I have to update it because I have been passed around like a football and I right now feel like the N.E. Patriots in Superbowl 42.

MM
Marathon Man is offline  
Old Feb 15, 2008, 9:50 am
  #349  
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Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
Originally Posted by islandtimer
This may already have been covered but I urgently need to ask it again and especially in light of the recent change with how you can claim miles at the 500 level:

About 10 days ago I claimed the 500 miles for my NWA flyer account. They were in fact immediately swept out of my emiles account, but since then they've never turned up in my NWA Worldperks...so they're in the middle of a pipeline somewhere.

Meanwhile, I asked emiles how to switch FF accounts for crediting because I wanted to switch to US Airways for future miles. They emailed back with the warning that anything "not credited" to your FF account already will be lost. So does that mean I actually have to wait all the weeks further for the 500 I claimed to actually turn up as credited in my NWA Worldperks or can I safely go ahead and cancel my emiles account and resign up again with US AIrways as my chosen FF account? This seems weasely worded to me on their behalf...but if I do the safe thing and wait for the 500 miles to turn up in the NWA account I'm also losing time and miles I could be earning in the existing emiles account. SO there's the dilemma.

If anyone knows from FIRST-HAND experience I would like your advice. Thx.

I have not paid too much attention to the specific rules from emiles on this but it seems one would be 'safe' if they say, switched to a new program when they had a zero balance with emiles on the day of the switch.

That being said, you effectively DO right now. So you'd lose nothing. I think if you had say, 100 miles in there from transactions done when you were still linked up with Northwest, you would lose those.

The 500 you sent is in fact on its way. But as you said it's still in the pipeline.

Now in most business I know, once the truck is on its way to ship to you, even if you call the company and tell them you do not wish to do business with them anymore, that shipment is still coming (unless you and the company worked something about it out as well). You still want that truck to deliver the NW miles that are on the road right now, so technically speaking there should be no issue.

HOWEVER, we are dealing with defunct airlines, third party and often loosely managed, very overwhelmed database-driven and policy heavy marketing schemas that do not tend to follow the real-world conventions that you and I would assume they'd adhere to.

That being said, IF you happened to have PRINTED records of the fact you (A) had the 500 miles on the day you sent them to NW, (B) that NW was the intended recipient of your miles in your emiles account on the day you sent them, (C) a confirmed page saying "thanks for sending them" or whatever emiles shows on its site when they get sent, and (D) something in your account also revealing these were sent, then you should be OK. Then you could effectively do the switch now.

YOu would also need, however, to have the FAX or mail-to address and/or email address or tel number and extension of the PERSON (with a full name and department shown) at NWA WP AND at emiles to be able to show this proof to in case something goes wrong.

I am in the throwes of dealing with several missing mile/errored postings, etc on 3 accounts (self and two inlaws) with Northwest and its partners.

lemme tell ya: The above contact info is nearly impossible to obtain. When dealing with WorldPerks, Northwest, the Visa, the partners, SkyMall and a slew of other incompetent people, I have come to find that even with printed proof this could take MONTHS to only partly solve and is therefore hardly worth the trouble except in principle.

(Should WE all send in each of our individual like-issues, then maybe one day THEY will get their act together so we collectively all win when we do business with THEM)

Unless you desperately need the new account to have its emils right away, I would try waiting just a bit longer for those NWA miles to post. You could call them and see if by chance NW already shows them in the system even if it doesnt yet show up online for you, but likely, you'll get an answer that tells you that it's best to wait.

I'd wait--a bit longer.
Do that first. Dont fight thru to find THE person who handles emiles or the umbrella of such programs. You probably never will because they wont want you to, but hey, if you do, PLEASE let us all know!

I hope this helped.
PS I have a thread on my issues. I have to update it because I have been passed around like a football and I right now feel like the N.E. Patriots in Superbowl 42.

MM
Marathon Man is offline  
Old Feb 15, 2008, 9:50 am
  #350  
FlyerTalk Evangelist
 
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
Originally Posted by islandtimer
This may already have been covered but I urgently need to ask it again and especially in light of the recent change with how you can claim miles at the 500 level:

About 10 days ago I claimed the 500 miles for my NWA flyer account. They were in fact immediately swept out of my emiles account, but since then they've never turned up in my NWA Worldperks...so they're in the middle of a pipeline somewhere.

Meanwhile, I asked emiles how to switch FF accounts for crediting because I wanted to switch to US Airways for future miles. They emailed back with the warning that anything "not credited" to your FF account already will be lost. So does that mean I actually have to wait all the weeks further for the 500 I claimed to actually turn up as credited in my NWA Worldperks or can I safely go ahead and cancel my emiles account and resign up again with US AIrways as my chosen FF account? This seems weasely worded to me on their behalf...but if I do the safe thing and wait for the 500 miles to turn up in the NWA account I'm also losing time and miles I could be earning in the existing emiles account. SO there's the dilemma.

If anyone knows from FIRST-HAND experience I would like your advice. Thx.

I have not paid too much attention to the specific rules from emiles on this but it seems one would be 'safe' if they say, switched to a new program when they had a zero balance with emiles on the day of the switch.

That being said, you effectively DO right now. So you'd lose nothing. I think if you had say, 100 miles in there from transactions done when you were still linked up with Northwest, you would lose those.

The 500 you sent is in fact on its way. But as you said it's still in the pipeline.

Now in most business I know, once the truck is on its way to ship to you, even if you call the company and tell them you do not wish to do business with them anymore, that shipment is still coming (unless you and the company worked something about it out as well). You still want that truck to deliver the NW miles that are on the road right now, so technically speaking there should be no issue.

HOWEVER, we are dealing with defunct airlines, third party and often loosely managed, very overwhelmed database-driven and policy heavy marketing schemas that do not tend to follow the real-world conventions that you and I would assume they'd adhere to.

That being said, IF you happened to have PRINTED records of the fact you (A) had the 500 miles on the day you sent them to NW, (B) that NW was the intended recipient of your miles in your emiles account on the day you sent them, (C) a confirmed page saying "thanks for sending them" or whatever emiles shows on its site when they get sent, and (D) something in your account also revealing these were sent, then you should be OK. Then you could effectively do the switch now.

YOu would also need, however, to have the FAX or mail-to address and/or email address or tel number and extension of the PERSON (with a full name and department shown) at NWA WP AND at emiles to be able to show this proof to in case something goes wrong.

I am in the throwes of dealing with several missing mile/errored postings, etc on 3 accounts (self and two inlaws) with Northwest and its partners.

lemme tell ya: The above contact info is nearly impossible to obtain. When dealing with WorldPerks, Northwest, the Visa, the partners, SkyMall and a slew of other incompetent people, I have come to find that even with printed proof this could take MONTHS to only partly solve and is therefore hardly worth the trouble except in principle.

(Should WE all send in each of our individual like-issues, then maybe one day THEY will get their act together so we collectively all win when we do business with THEM)

Unless you desperately need the new account to have its emils right away, I would try waiting just a bit longer for those NWA miles to post. You could call them and see if by chance NW already shows them in the system even if it doesnt yet show up online for you, but likely, you'll get an answer that tells you that it's best to wait.

I'd wait--a bit longer.
Do that first. Dont fight thru to find THE person who handles emiles or the umbrella of such programs. You probably never will because they wont want you to, but hey, if you do, PLEASE let us all know!

I hope this helped.
PS I have a thread on my issues. I have to update it because I have been passed around like a football and I right now feel like the N.E. Patriots in Superbowl 42.

MM
Marathon Man is offline  
Old Feb 15, 2008, 9:50 am
  #351  
FlyerTalk Evangelist
 
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
Originally Posted by islandtimer
This may already have been covered but I urgently need to ask it again and especially in light of the recent change with how you can claim miles at the 500 level:

About 10 days ago I claimed the 500 miles for my NWA flyer account. They were in fact immediately swept out of my emiles account, but since then they've never turned up in my NWA Worldperks...so they're in the middle of a pipeline somewhere.

Meanwhile, I asked emiles how to switch FF accounts for crediting because I wanted to switch to US Airways for future miles. They emailed back with the warning that anything "not credited" to your FF account already will be lost. So does that mean I actually have to wait all the weeks further for the 500 I claimed to actually turn up as credited in my NWA Worldperks or can I safely go ahead and cancel my emiles account and resign up again with US AIrways as my chosen FF account? This seems weasely worded to me on their behalf...but if I do the safe thing and wait for the 500 miles to turn up in the NWA account I'm also losing time and miles I could be earning in the existing emiles account. SO there's the dilemma.

If anyone knows from FIRST-HAND experience I would like your advice. Thx.

I have not paid too much attention to the specific rules from emiles on this but it seems one would be 'safe' if they say, switched to a new program when they had a zero balance with emiles on the day of the switch.

That being said, you effectively DO right now. So you'd lose nothing. I think if you had say, 100 miles in there from transactions done when you were still linked up with Northwest, you would lose those.

The 500 you sent is in fact on its way. But as you said it's still in the pipeline.

Now in most business I know, once the truck is on its way to ship to you, even if you call the company and tell them you do not wish to do business with them anymore, that shipment is still coming (unless you and the company worked something about it out as well). You still want that truck to deliver the NW miles that are on the road right now, so technically speaking there should be no issue.

HOWEVER, we are dealing with defunct airlines, third party and often loosely managed, very overwhelmed database-driven and policy heavy marketing schemas that do not tend to follow the real-world conventions that you and I would assume they'd adhere to.

That being said, IF you happened to have PRINTED records of the fact you (A) had the 500 miles on the day you sent them to NW, (B) that NW was the intended recipient of your miles in your emiles account on the day you sent them, (C) a confirmed page saying "thanks for sending them" or whatever emiles shows on its site when they get sent, and (D) something in your account also revealing these were sent, then you should be OK. Then you could effectively do the switch now.

YOu would also need, however, to have the FAX or mail-to address and/or email address or tel number and extension of the PERSON (with a full name and department shown) at NWA WP AND at emiles to be able to show this proof to in case something goes wrong.

I am in the throwes of dealing with several missing mile/errored postings, etc on 3 accounts (self and two inlaws) with Northwest and its partners.

lemme tell ya: The above contact info is nearly impossible to obtain. When dealing with WorldPerks, Northwest, the Visa, the partners, SkyMall and a slew of other incompetent people, I have come to find that even with printed proof this could take MONTHS to only partly solve and is therefore hardly worth the trouble except in principle.

(Should WE all send in each of our individual like-issues, then maybe one day THEY will get their act together so we collectively all win when we do business with THEM)

Unless you desperately need the new account to have its emils right away, I would try waiting just a bit longer for those NWA miles to post. You could call them and see if by chance NW already shows them in the system even if it doesnt yet show up online for you, but likely, you'll get an answer that tells you that it's best to wait.

I'd wait--a bit longer.
Do that first. Dont fight thru to find THE person who handles emiles or the umbrella of such programs. You probably never will because they wont want you to, but hey, if you do, PLEASE let us all know!

I hope this helped.
PS I have a thread on my issues. I have to update it because I have been passed around like a football and I right now feel like the N.E. Patriots in Superbowl 42.

MM
Marathon Man is offline  
Old Feb 15, 2008, 9:50 am
  #352  
FlyerTalk Evangelist
 
Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,052
Originally Posted by islandtimer
This may already have been covered but I urgently need to ask it again and especially in light of the recent change with how you can claim miles at the 500 level:

About 10 days ago I claimed the 500 miles for my NWA flyer account. They were in fact immediately swept out of my emiles account, but since then they've never turned up in my NWA Worldperks...so they're in the middle of a pipeline somewhere.

Meanwhile, I asked emiles how to switch FF accounts for crediting because I wanted to switch to US Airways for future miles. They emailed back with the warning that anything "not credited" to your FF account already will be lost. So does that mean I actually have to wait all the weeks further for the 500 I claimed to actually turn up as credited in my NWA Worldperks or can I safely go ahead and cancel my emiles account and resign up again with US AIrways as my chosen FF account? This seems weasely worded to me on their behalf...but if I do the safe thing and wait for the 500 miles to turn up in the NWA account I'm also losing time and miles I could be earning in the existing emiles account. SO there's the dilemma.

If anyone knows from FIRST-HAND experience I would like your advice. Thx.

I have not paid too much attention to the specific rules from emiles on this but it seems one would be 'safe' if they say, switched to a new program when they had a zero balance with emiles on the day of the switch.

That being said, you effectively DO right now. So you'd lose nothing. I think if you had say, 100 miles in there from transactions done when you were still linked up with Northwest, you would lose those.

The 500 you sent is in fact on its way. But as you said it's still in the pipeline.

Now in most business I know, once the truck is on its way to ship to you, even if you call the company and tell them you do not wish to do business with them anymore, that shipment is still coming (unless you and the company worked something about it out as well). You still want that truck to deliver the NW miles that are on the road right now, so technically speaking there should be no issue.

HOWEVER, we are dealing with defunct airlines, third party and often loosely managed, very overwhelmed database-driven and policy heavy marketing schemas that do not tend to follow the real-world conventions that you and I would assume they'd adhere to.

That being said, IF you happened to have PRINTED records of the fact you (A) had the 500 miles on the day you sent them to NW, (B) that NW was the intended recipient of your miles in your emiles account on the day you sent them, (C) a confirmed page saying "thanks for sending them" or whatever emiles shows on its site when they get sent, and (D) something in your account also revealing these were sent, then you should be OK. Then you could effectively do the switch now.

YOu would also need, however, to have the FAX or mail-to address and/or email address or tel number and extension of the PERSON (with a full name and department shown) at NWA WP AND at emiles to be able to show this proof to in case something goes wrong.

I am in the throwes of dealing with several missing mile/errored postings, etc on 3 accounts (self and two inlaws) with Northwest and its partners.

lemme tell ya: The above contact info is nearly impossible to obtain. When dealing with WorldPerks, Northwest, the Visa, the partners, SkyMall and a slew of other incompetent people, I have come to find that even with printed proof this could take MONTHS to only partly solve and is therefore hardly worth the trouble except in principle.

(Should WE all send in each of our individual like-issues, then maybe one day THEY will get their act together so we collectively all win when we do business with THEM)

Unless you desperately need the new account to have its emils right away, I would try waiting just a bit longer for those NWA miles to post. You could call them and see if by chance NW already shows them in the system even if it doesnt yet show up online for you, but likely, you'll get an answer that tells you that it's best to wait.

I'd wait--a bit longer.
Do that first. Dont fight thru to find THE person who handles emiles or the umbrella of such programs. You probably never will because they wont want you to, but hey, if you do, PLEASE let us all know!

I hope this helped.
PS I have a thread on my issues. I have to update it because I have been passed around like a football and I right now feel like the N.E. Patriots in Superbowl 42.

MM
Marathon Man is offline  
Old Feb 15, 2008, 9:50 am
  #353  
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Originally Posted by islandtimer
This may already have been covered but I urgently need to ask it again and especially in light of the recent change with how you can claim miles at the 500 level:

About 10 days ago I claimed the 500 miles for my NWA flyer account. They were in fact immediately swept out of my emiles account, but since then they've never turned up in my NWA Worldperks...so they're in the middle of a pipeline somewhere.

Meanwhile, I asked emiles how to switch FF accounts for crediting because I wanted to switch to US Airways for future miles. They emailed back with the warning that anything "not credited" to your FF account already will be lost. So does that mean I actually have to wait all the weeks further for the 500 I claimed to actually turn up as credited in my NWA Worldperks or can I safely go ahead and cancel my emiles account and resign up again with US AIrways as my chosen FF account? This seems weasely worded to me on their behalf...but if I do the safe thing and wait for the 500 miles to turn up in the NWA account I'm also losing time and miles I could be earning in the existing emiles account. SO there's the dilemma.

If anyone knows from FIRST-HAND experience I would like your advice. Thx.

I have not paid too much attention to the specific rules from emiles on this but it seems one would be 'safe' if they say, switched to a new program when they had a zero balance with emiles on the day of the switch.

That being said, you effectively DO right now. So you'd lose nothing. I think if you had say, 100 miles in there from transactions done when you were still linked up with Northwest, you would lose those.

The 500 you sent is in fact on its way. But as you said it's still in the pipeline.

Now in most business I know, once the truck is on its way to ship to you, even if you call the company and tell them you do not wish to do business with them anymore, that shipment is still coming (unless you and the company worked something about it out as well). You still want that truck to deliver the NW miles that are on the road right now, so technically speaking there should be no issue.

HOWEVER, we are dealing with defunct airlines, third party and often loosely managed, very overwhelmed database-driven and policy heavy marketing schemas that do not tend to follow the real-world conventions that you and I would assume they'd adhere to.

That being said, IF you happened to have PRINTED records of the fact you (A) had the 500 miles on the day you sent them to NW, (B) that NW was the intended recipient of your miles in your emiles account on the day you sent them, (C) a confirmed page saying "thanks for sending them" or whatever emiles shows on its site when they get sent, and (D) something in your account also revealing these were sent, then you should be OK. Then you could effectively do the switch now.

YOu would also need, however, to have the FAX or mail-to address and/or email address or tel number and extension of the PERSON (with a full name and department shown) at NWA WP AND at emiles to be able to show this proof to in case something goes wrong.

I am in the throwes of dealing with several missing mile/errored postings, etc on 3 accounts (self and two inlaws) with Northwest and its partners.

lemme tell ya: The above contact info is nearly impossible to obtain. When dealing with WorldPerks, Northwest, the Visa, the partners, SkyMall and a slew of other incompetent people, I have come to find that even with printed proof this could take MONTHS to only partly solve and is therefore hardly worth the trouble except in principle.

(Should WE all send in each of our individual like-issues, then maybe one day THEY will get their act together so we collectively all win when we do business with THEM)

Unless you desperately need the new account to have its emils right away, I would try waiting just a bit longer for those NWA miles to post. You could call them and see if by chance NW already shows them in the system even if it doesnt yet show up online for you, but likely, you'll get an answer that tells you that it's best to wait.

I'd wait--a bit longer.
Do that first. Dont fight thru to find THE person who handles emiles or the umbrella of such programs. You probably never will because they wont want you to, but hey, if you do, PLEASE let us all know!

I hope this helped.
PS I have a thread on my issues. I have to update it because I have been passed around like a football and I right now feel like the N.E. Patriots in Superbowl 42.

MM
Marathon Man is offline  
Old Feb 15, 2008, 9:50 am
  #354  
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Posts: 10,052
Originally Posted by islandtimer
This may already have been covered but I urgently need to ask it again and especially in light of the recent change with how you can claim miles at the 500 level:

About 10 days ago I claimed the 500 miles for my NWA flyer account. They were in fact immediately swept out of my emiles account, but since then they've never turned up in my NWA Worldperks...so they're in the middle of a pipeline somewhere.

Meanwhile, I asked emiles how to switch FF accounts for crediting because I wanted to switch to US Airways for future miles. They emailed back with the warning that anything "not credited" to your FF account already will be lost. So does that mean I actually have to wait all the weeks further for the 500 I claimed to actually turn up as credited in my NWA Worldperks or can I safely go ahead and cancel my emiles account and resign up again with US AIrways as my chosen FF account? This seems weasely worded to me on their behalf...but if I do the safe thing and wait for the 500 miles to turn up in the NWA account I'm also losing time and miles I could be earning in the existing emiles account. SO there's the dilemma.

If anyone knows from FIRST-HAND experience I would like your advice. Thx.

I have not paid too much attention to the specific rules from emiles on this but it seems one would be 'safe' if they say, switched to a new program when they had a zero balance with emiles on the day of the switch.

That being said, you effectively DO right now. So you'd lose nothing. I think if you had say, 100 miles in there from transactions done when you were still linked up with Northwest, you would lose those.

The 500 you sent is in fact on its way. But as you said it's still in the pipeline.

Now in most business I know, once the truck is on its way to ship to you, even if you call the company and tell them you do not wish to do business with them anymore, that shipment is still coming (unless you and the company worked something about it out as well). You still want that truck to deliver the NW miles that are on the road right now, so technically speaking there should be no issue.

HOWEVER, we are dealing with defunct airlines, third party and often loosely managed, very overwhelmed database-driven and policy heavy marketing schemas that do not tend to follow the real-world conventions that you and I would assume they'd adhere to.

That being said, IF you happened to have PRINTED records of the fact you (A) had the 500 miles on the day you sent them to NW, (B) that NW was the intended recipient of your miles in your emiles account on the day you sent them, (C) a confirmed page saying "thanks for sending them" or whatever emiles shows on its site when they get sent, and (D) something in your account also revealing these were sent, then you should be OK. Then you could effectively do the switch now.

YOu would also need, however, to have the FAX or mail-to address and/or email address or tel number and extension of the PERSON (with a full name and department shown) at NWA WP AND at emiles to be able to show this proof to in case something goes wrong.

I am in the throwes of dealing with several missing mile/errored postings, etc on 3 accounts (self and two inlaws) with Northwest and its partners.

lemme tell ya: The above contact info is nearly impossible to obtain. When dealing with WorldPerks, Northwest, the Visa, the partners, SkyMall and a slew of other incompetent people, I have come to find that even with printed proof this could take MONTHS to only partly solve and is therefore hardly worth the trouble except in principle.

(Should WE all send in each of our individual like-issues, then maybe one day THEY will get their act together so we collectively all win when we do business with THEM)

Unless you desperately need the new account to have its emils right away, I would try waiting just a bit longer for those NWA miles to post. You could call them and see if by chance NW already shows them in the system even if it doesnt yet show up online for you, but likely, you'll get an answer that tells you that it's best to wait.

I'd wait--a bit longer.
Do that first. Dont fight thru to find THE person who handles emiles or the umbrella of such programs. You probably never will because they wont want you to, but hey, if you do, PLEASE let us all know!

I hope this helped.
PS I have a thread on my issues. I have to update it because I have been passed around like a football and I right now feel like the N.E. Patriots in Superbowl 42.

MM
Marathon Man is offline  
Old Feb 15, 2008, 9:51 am
  #355  
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Join Date: Nov 2002
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Posts: 10,052
Originally Posted by islandtimer
This may already have been covered but I urgently need to ask it again and especially in light of the recent change with how you can claim miles at the 500 level:

About 10 days ago I claimed the 500 miles for my NWA flyer account. They were in fact immediately swept out of my emiles account, but since then they've never turned up in my NWA Worldperks...so they're in the middle of a pipeline somewhere.

Meanwhile, I asked emiles how to switch FF accounts for crediting because I wanted to switch to US Airways for future miles. They emailed back with the warning that anything "not credited" to your FF account already will be lost. So does that mean I actually have to wait all the weeks further for the 500 I claimed to actually turn up as credited in my NWA Worldperks or can I safely go ahead and cancel my emiles account and resign up again with US AIrways as my chosen FF account? This seems weasely worded to me on their behalf...but if I do the safe thing and wait for the 500 miles to turn up in the NWA account I'm also losing time and miles I could be earning in the existing emiles account. SO there's the dilemma.

If anyone knows from FIRST-HAND experience I would like your advice. Thx.

I have not paid too much attention to the specific rules from emiles on this but it seems one would be 'safe' if they say, switched to a new program when they had a zero balance with emiles on the day of the switch.

That being said, you effectively DO right now. So you'd lose nothing. I think if you had say, 100 miles in there from transactions done when you were still linked up with Northwest, you would lose those.

The 500 you sent is in fact on its way. But as you said it's still in the pipeline.

Now in most business I know, once the truck is on its way to ship to you, even if you call the company and tell them you do not wish to do business with them anymore, that shipment is still coming (unless you and the company worked something about it out as well). You still want that truck to deliver the NW miles that are on the road right now, so technically speaking there should be no issue.

HOWEVER, we are dealing with defunct airlines, third party and often loosely managed, very overwhelmed database-driven and policy heavy marketing schemas that do not tend to follow the real-world conventions that you and I would assume they'd adhere to.

That being said, IF you happened to have PRINTED records of the fact you (A) had the 500 miles on the day you sent them to NW, (B) that NW was the intended recipient of your miles in your emiles account on the day you sent them, (C) a confirmed page saying "thanks for sending them" or whatever emiles shows on its site when they get sent, and (D) something in your account also revealing these were sent, then you should be OK. Then you could effectively do the switch now.

YOu would also need, however, to have the FAX or mail-to address and/or email address or tel number and extension of the PERSON (with a full name and department shown) at NWA WP AND at emiles to be able to show this proof to in case something goes wrong.

I am in the throwes of dealing with several missing mile/errored postings, etc on 3 accounts (self and two inlaws) with Northwest and its partners.

lemme tell ya: The above contact info is nearly impossible to obtain. When dealing with WorldPerks, Northwest, the Visa, the partners, SkyMall and a slew of other incompetent people, I have come to find that even with printed proof this could take MONTHS to only partly solve and is therefore hardly worth the trouble except in principle.

(Should WE all send in each of our individual like-issues, then maybe one day THEY will get their act together so we collectively all win when we do business with THEM)

Unless you desperately need the new account to have its emils right away, I would try waiting just a bit longer for those NWA miles to post. You could call them and see if by chance NW already shows them in the system even if it doesnt yet show up online for you, but likely, you'll get an answer that tells you that it's best to wait.

I'd wait--a bit longer.
Do that first. Dont fight thru to find THE person who handles emiles or the umbrella of such programs. You probably never will because they wont want you to, but hey, if you do, PLEASE let us all know!

I hope this helped.
PS I have a thread on my issues. I have to update it because I have been passed around like a football and I right now feel like the N.E. Patriots in Superbowl 42.

MM
Marathon Man is offline  
Old Feb 15, 2008, 1:27 pm
  #356  
 
Join Date: Apr 2004
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Marathon Man!!!

Is this the Marathon Man website????
Administrator. please delete all repeats.
catamaran is offline  
Old Feb 15, 2008, 2:55 pm
  #357  
 
Join Date: Feb 2008
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Apologies for anything from my end that may have caused all those repeats!
islandtimer is offline  
Old Feb 15, 2008, 4:05 pm
  #358  
 
Join Date: May 2004
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Posts: 7,676
Originally Posted by catamaran
Is this the Marathon Man website????
Administrator. please delete all repeats.
No! It's not MM's fault.

It's IB adding 2nd data server that's causing time-out and duplicating posts across FT when folks keep hitting "submit" under the un-responsive FT. It has been been on and off since yesterday. I've reported this "MM phenomenon" our dear mod.

If you want to know more about what's the problem, go to the time-out/slow thread under Technical Issues Forum. @:-)

Originally Posted by islandtimer
Apologies for anything from my end that may have caused all those repeats!
Not you do get MM's point, right? (seriously, that's not your fault either.)
lin821 is offline  
Old Feb 15, 2008, 8:24 pm
  #359  
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like OOOPS!
Sorry people!
(And thanks to those here who knew something must be up with the system)

I did not mean to take over the thread (although some know me to do that anyway )

I recall being at my office where I banged this one out and saw it had not posted and the page was very slowly loading. I recall hitting submit more than once but in most cases when I have done this, a thing only posts one time. I am only now--hours later--becoming aware of the fact that this made me duplicate the post a bunch of times. I had not checked what posted and instead I restarted my computer thinking something was up with the web there. It's a small office so often times it's our network doing things. Maybe in this case it was FTs network or a combination of both.

Oh well. Sorry. Then again, DONT YOU ALL GET MY POINT NOW??
MM
Marathon Man is offline  
Old Feb 20, 2008, 4:35 pm
  #360  
Suspended
 
Join Date: Jan 2003
Posts: 8,720
Anyone have an idea how long it takes to post to SkyMiles after requesting a transfer to that account?
NJUPINTHEAIR is offline  


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