Login impossible
Jul 15, 2021 | 6:30 pm
#1
Original Poster
Join Date: Jan 2010
Location: VIE
Programs: Hyatt Globalist, Hilton Gold, IHG Gold, BonVoy Gold, ALL Silver
Posts: 79
Login impossible
Using Radisson rarely as I hold top tiers with other brands.
But 2 weeks ago I found out I cant log in any more - both at the webside and in the app.
Passwort reset I can do - but afterwards it states again that the email address or the password is not correct.
Calling the hotline suggests emailing customer care - no reply since a week.
FB support answered quick but has limited right.
Again hotline: reinstall app (useless suggestion as desktop login is not working as well).
Any suggestions what I can do?
Thank you!
But 2 weeks ago I found out I cant log in any more - both at the webside and in the app.
Passwort reset I can do - but afterwards it states again that the email address or the password is not correct.
Calling the hotline suggests emailing customer care - no reply since a week.
FB support answered quick but has limited right.
Again hotline: reinstall app (useless suggestion as desktop login is not working as well).
Any suggestions what I can do?
Thank you!
Aug 5, 2021 | 3:54 am
#4
Original Poster
Join Date: Jan 2010
Location: VIE
Programs: Hyatt Globalist, Hilton Gold, IHG Gold, BonVoy Gold, ALL Silver
Posts: 79
I found a solution, offered by a very friendly agent:
Open a new account on a different email adress and afterwards get your points transfered.
It worked for me.
Open a new account on a different email adress and afterwards get your points transfered.
It worked for me.
Aug 20, 2021 | 2:14 am
#5
Join Date: Jan 2012
Location: HEL
Programs: spg ltp, ihg, all, hilton. OWS, STE+, *G
Posts: 5,997
I have had this problem for over two months and have opened several tickets and lastly called in late July. While the second tier agent was friendly I have not heard back 7-10 business days as promised. I can try your suggestion but how did you get the points moved?
Aug 20, 2021 | 2:37 pm
#6
Join Date: Jan 2013
Posts: 221
Are you logging in on the correct website? I thought I had the same problem, but realized that there are two different websites:
https://www.radissonhotels.com/en-us/
https://www.radissonhotelsamericas.com/en-us/
I can log in on the second one, but not the first.
https://www.radissonhotels.com/en-us/
https://www.radissonhotelsamericas.com/en-us/
I can log in on the second one, but not the first.
Aug 21, 2021 | 9:46 am
#8
Join Date: Oct 2005
Location: antwerp Belgium
Programs: BA Gold
Posts: 193
After several mails and telephones i got the solution . I had to create a new account and I had to ask them a points transfer from the old account to the new one. 2 days later the new account was active with the points on it.
Aug 21, 2021 | 10:56 pm
#9
Join Date: Jan 2005
Location: SIN 5 days out of 7
Programs: BD*G, A3*G, BA-S, Accor Gold, IHG Amb
Posts: 5,505
Sep 5, 2021 | 10:09 am
#10
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA Silver (Soft landing), AS Titantium
Posts: 2,641
Thanks- I had same issue and 2nd web site works.
Are you logging in on the correct website? I thought I had the same problem, but realized that there are two different websites:
https://www.radissonhotels.com/en-us/
https://www.radissonhotelsamericas.com/en-us/
I can log in on the second one, but not the first.
https://www.radissonhotels.com/en-us/
https://www.radissonhotelsamericas.com/en-us/
I can log in on the second one, but not the first.
Sep 8, 2021 | 2:10 pm
#11
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
Posts: 6,579
Did Radisson change ownership or something happen to their points program? I also had the above similar login problems, and customer service over email was absolutely unhelpful. I had an account with like 150,000 points in it, and this was their reply to my question on how come my login (with my Radisson # provided) didn't work any more.
"...Dear <xyz> ,
Thank you for taking the time to write and for being a Radisson Rewards Member.
We apologize for the inconvenience this may have caused.
We would like to inform you that your given Radisson Reward account number does not exist with a loyalty program.
We appreciate the opportunity to assist you.
Regards,
<S>, Global Customer Care Specialist".
Thanks for nothing, customer care.
Is the suggestion from above to just make a phone call? I find that in the Radisson customer contact dropdown list, the US is not even shown. Is that a little odd? https://www.radissonhotels.com/en-us/contact-us
"...Dear <xyz> ,
Thank you for taking the time to write and for being a Radisson Rewards Member.
We apologize for the inconvenience this may have caused.
We would like to inform you that your given Radisson Reward account number does not exist with a loyalty program.
We appreciate the opportunity to assist you.
Regards,
<S>, Global Customer Care Specialist"
Thanks for nothing, customer care.
Is the suggestion from above to just make a phone call? I find that in the Radisson customer contact dropdown list, the US is not even shown. Is that a little odd? https://www.radissonhotels.com/en-us/contact-us
Last edited by TA; Sep 8, 2021 at 2:25 pm
Sep 8, 2021 | 2:29 pm
#12
Join Date: Nov 1999
Location: if it's Thursday, this must be Belgium
Programs: UA 1K MM
Posts: 6,579
*** Well, I may have just answered my own question above. For some reason, it appears that Radisson separated into 2 entities, one specifically for Americas -- is that right?
I can log into my account through www.radissonhotelsamericas.com, but not the more intuitively named www.radisson.com site.
This is really odd. I don't know why they wouldn't make this more prominently known on the website for people to understand. It's a little bit stupid.
I can log into my account through www.radissonhotelsamericas.com, but not the more intuitively named www.radisson.com site.
This is really odd. I don't know why they wouldn't make this more prominently known on the website for people to understand. It's a little bit stupid.
Last edited by TA; Sep 8, 2021 at 5:48 pm
Sep 9, 2021 | 7:52 am
#13
Join Date: Jan 2012
Location: HEL
Programs: spg ltp, ihg, all, hilton. OWS, STE+, *G
Posts: 5,997
*** Well, I may have just answered my own question above. For some reason, it appears that Radisson separated into 2 entities, one specifically for Americas -- is that right?
I can log into my account through www.radissonhotelsamericas.com, but not the more intuitively named www.radisson.com site.
This is really odd. I don't know why they wouldn't make this more prominently known on the website for people to understand. It's a little bit stupid.
I can log into my account through www.radissonhotelsamericas.com, but not the more intuitively named www.radisson.com site.
This is really odd. I don't know why they wouldn't make this more prominently known on the website for people to understand. It's a little bit stupid.
I have not tried to log into radissonamericas site because 99-100% of my stays are outside NA. Customer Support is useless over the phone as well - they didn't even have a ticket number available for my last call so my "7-10 business days" never materialised, I called back a month later and am again "7-10 business days". This is annoying as I have a city I go to where Radisson is the only international chain hotel.
Oct 12, 2021 | 10:01 am
#15
Join Date: Mar 2017
Posts: 1,865
Having created a new account in the European section (as advised here on FT), I now see this requirement in the 'Global Transfer' section:
*In order to process a Global Points Transfer your name and email address between both programs must match.
What now??
*In order to process a Global Points Transfer your name and email address between both programs must match.
What now??