Jun 17, 2021, 10:19 am
Last edit by: _kurt
Program Split
2 separate programs exist now, Radisson Rewards Americas and Radisson Rewards. Americas members who want to redeem points for stays outside the Americas must first create an account in the other program and transfer points at this page. If you just want to check the points price in advance, find the property at RadissonHotels.com instead of RadissonHotelsAmericas.com
Transferring Points Between Programs
Points can be transferred free of charge between Radisson Rewards America and Radisson Rewards accounts held by the same person. The first name, last name, and email address must match between the accounts in order for the transfer to be permitted. Otherwise you will get an error "We were not able to confirm your account information."
Transferring points is instantaneous. In order to initiate a transfer, first log in to the account from which you will be transferring. Then visit the appropriate page:
Radisson Rewards Americas to Radisson Rewards:
https://www.radissonhotelsamericas.c...oints-transfer
Radisson Rewards to Radisson Rewards Americas:
https://www.radissonhotels.com/en-us...pointstransfer
The FAQ indicates that transfers are limited to 1,000,000 points per transfer, 5,000,000 points per year, and 25 transfers per year.
Status Match
The Radisson Hotels website indicates "simply join the Radisson Rewards Americas program and call Member Services before your stay to request a status match for Silver, Gold, or Platinum tiers." Reports in the forum vary with some having success and some getting frustration.
2 separate programs exist now, Radisson Rewards Americas and Radisson Rewards. Americas members who want to redeem points for stays outside the Americas must first create an account in the other program and transfer points at this page. If you just want to check the points price in advance, find the property at RadissonHotels.com instead of RadissonHotelsAmericas.com
Transferring Points Between Programs
Points can be transferred free of charge between Radisson Rewards America and Radisson Rewards accounts held by the same person. The first name, last name, and email address must match between the accounts in order for the transfer to be permitted. Otherwise you will get an error "We were not able to confirm your account information."
Transferring points is instantaneous. In order to initiate a transfer, first log in to the account from which you will be transferring. Then visit the appropriate page:
Radisson Rewards Americas to Radisson Rewards:
https://www.radissonhotelsamericas.c...oints-transfer
Radisson Rewards to Radisson Rewards Americas:
https://www.radissonhotels.com/en-us...pointstransfer
The FAQ indicates that transfers are limited to 1,000,000 points per transfer, 5,000,000 points per year, and 25 transfers per year.
Status Match
The Radisson Hotels website indicates "simply join the Radisson Rewards Americas program and call Member Services before your stay to request a status match for Silver, Gold, or Platinum tiers." Reports in the forum vary with some having success and some getting frustration.
Radisson to split into 2 programs: North America & rest of world, in June 2021
Mar 25, 2021, 5:54 am
#1
Original Poster
Join Date: Jun 2018
Programs: Marriott/SPG Gold, Krisflyer Gold, HHonors Gold
Posts: 40
Radisson Rewards app update -Americas only ???
Hi everyone,
So I just updated the app from the google play store and the previous Radisson Hotels app is now the Radisson Hotels America app. So you can now no longer make or view bookings for any hotels in the Asia-Pacific, Europe or Africa in the app, you can only do it via the website. The app only allows viewing/making bookings for hotels in the Americas. Have I missed something or is the app somewhat pointless as you can't use it for anything outside of the Americas...
So I just updated the app from the google play store and the previous Radisson Hotels app is now the Radisson Hotels America app. So you can now no longer make or view bookings for any hotels in the Asia-Pacific, Europe or Africa in the app, you can only do it via the website. The app only allows viewing/making bookings for hotels in the Americas. Have I missed something or is the app somewhat pointless as you can't use it for anything outside of the Americas...
Mar 25, 2021, 6:31 pm
#4
Join Date: May 2014
Posts: 411
I had a look on google play, but unfortunately I couldn't find an EMEA app. If there is an EMEA app it seems a strange move to have updated my app to Radisson Hotels Americas when my address is in Europe and I have only ever booked Radisson Group hotels within Europe. This change to Radisson Hotels Americas makes the app useless to me.
Mar 26, 2021, 4:58 am
#6
Original Poster
Join Date: Jun 2018
Programs: Marriott/SPG Gold, Krisflyer Gold, HHonors Gold
Posts: 40
I had a look on google play, but unfortunately I couldn't find an EMEA app. If there is an EMEA app it seems a strange move to have updated my app to Radisson Hotels Americas when my address is in Europe and I have only ever booked Radisson Group hotels within Europe. This change to Radisson Hotels Americas makes the app useless to me.
What a poorly rolled out update ! The old app auto updates to the America's version and the EMEA version doesn't get released until a week later. Which you then have to separately install, and best of all, no comms at all... And rather than have 1 seamless booking experience, you need to go through 2 different apps if you want to book a hotel in the America's and another hotel in another region.
Mar 26, 2021, 4:13 pm
#7
Join Date: May 2014
Posts: 411
The EMEA version of the app just got released, its simply called "Radisson Hotels".
What a poorly rolled out update ! The old app auto updates to the America's version and the EMEA version doesn't get released until a week later. Which you then have to separately install, and best of all, no comms at all... And rather than have 1 seamless booking experience, you need to go through 2 different apps if you want to book a hotel in the America's and another hotel in another region.
What a poorly rolled out update ! The old app auto updates to the America's version and the EMEA version doesn't get released until a week later. Which you then have to separately install, and best of all, no comms at all... And rather than have 1 seamless booking experience, you need to go through 2 different apps if you want to book a hotel in the America's and another hotel in another region.
I had contacted Radisson, and got the following helpful reply today:-
I sincerely apologize for the inconvenience this may have caused you. We have launched a new app version for our mobile application. The Radisson Hotel Americas is for the hotels within the USA, Canada, Latin America and the Carribean. While for outside Americas, you may use the link below for the new Radisson Hotels mobile app.
iOS / App Store:
https://apps.apple.com/app/radisson-hotels-hotel-booking/id1553779550
Android / Google Play:
https://play.google.com/store/apps/details?id=com.radisson.hotels
Mar 27, 2021, 12:58 pm
#8
Join Date: Apr 2002
Posts: 2,936
I too noticed the silliness of the Radisson app update, and thought I was missing something. I then noticed the second app that covered the rest of the world. I’m sure there is logic behind this, but it perplexed me. I’m certainly not downloading a second app. Very odd!
Mar 30, 2021, 1:46 am
#9
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,947
It is due to data protection stuff 
US doesn't like their data in Chinese companies hands.
Interesting to see how far they take the separation. Back in the days Radisson in US and in Europe were two separate companies...
Perhaps Hyatt could just buy Radisson
US doesn't like their data in Chinese companies hands.Interesting to see how far they take the separation. Back in the days Radisson in US and in Europe were two separate companies...
Perhaps Hyatt could just buy Radisson
Mar 30, 2021, 1:51 am
#10
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,947
It is due to data protection stuff US doesn't like their data in Chinese companies hands.
Interesting to see how far they take the separation. Back in the days Radisson in US and in Europe were two separate companies...
Perhaps Hyatt could just buy Radisson
US doesn't like their data in Chinese companies hands.Interesting to see how far they take the separation. Back in the days Radisson in US and in Europe were two separate companies...
Perhaps Hyatt could just buy Radisson
Mar 30, 2021, 5:44 am
#11
Join Date: Apr 2002
Posts: 2,936
I now see that they also have two separate websites. Unbelievable!
I did find this article:
https://loyaltylobby.com/2021/03/29/...samericas-com/
I did find this article:
https://loyaltylobby.com/2021/03/29/...samericas-com/
Last edited by TTT103; Mar 30, 2021 at 5:55 am
Mar 31, 2021, 7:30 pm
#13
Join Date: Apr 2002
Posts: 2,936
Given that it took quite a bit of time to combine both companies into one, I can’t imagine that the Chinese government would split up Radisson. Then again, who knows?
Apr 5, 2021, 2:18 pm
#14
Join Date: Apr 2010
Location: VIE
Programs: SAS EBS / *A Silver, Hilton Diamond, Radisson VIP, IHG Platinum
Posts: 3,743
The bottom line is that running two separate systems can be messy and expensive. It would probably be much easier to transfer the entire operation to a China-independent jurisdiction.
That begs the question why is Radission going so far to keep EMEA/Asian/Ocenian properties in their Chinese system.
That begs the question why is Radission going so far to keep EMEA/Asian/Ocenian properties in their Chinese system.
Apr 6, 2021, 8:15 am
#15
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,655
Email cut and paste that I just got. Seems like we might need to join both programs moving forward.
We are introducing some exciting changes to deliver you a more localized experience. Starting this month, Radisson Hotels Americas and RadissonHotelsAmericas.com will bring you the latest destinations and the best booking experience for your future hotel stays in the United States, Canada, Latin America, and the Caribbean.
Radisson Hotels and RadissonHotels.com is now dedicated to our hotels in Europe, the Middle East, Africa, and Asia Pacific.
Coming in June, we will launch Radisson Rewards Americas—our enhanced loyalty program—dedicated to members who book travel in the Americas. Members who book outside the Americas will be rewarded by Radisson Rewards.
Look out for our next communication in April with more details to make the most of your membership, including a simplified, more rewarding redemption experience. LEARN MORE
Here's what you need to know
Where should I book my hotel stays? Starting today, you’ll find the best member rates at hundreds of hotels in the United States, Canada, Latin America, and the Caribbean at RadissonHotelsAmericas.com or on the recently updated Radisson Hotels Americas mobile app. If you don’t have the mobile app, download now.
If you are looking to book a hotel outside of the Americas, visit RadissonHotels.com or download the new Radisson Hotels mobile app here.
Is anything changing with my Radisson Rewards membership? Not today! In June, your membership, benefits and point balance will automatically transition to the Radisson Rewards Americas program. You'll continue to earn and redeem rewards just like you already have been doing at our hotels throughout the United States, Canada, Latin America and the Caribbean.
However, you will need to take additional steps to earn and redeem for hotel stays in Europe, the Middle East, Africa, and Asia Pacific. Stay tuned for more information.
Also a link to FAQs:
https://www.radissonhotelsamericas.c...-RW7oJtJIAQrDg
We are introducing some exciting changes to deliver you a more localized experience. Starting this month, Radisson Hotels Americas and RadissonHotelsAmericas.com will bring you the latest destinations and the best booking experience for your future hotel stays in the United States, Canada, Latin America, and the Caribbean.
Radisson Hotels and RadissonHotels.com is now dedicated to our hotels in Europe, the Middle East, Africa, and Asia Pacific.
Coming in June, we will launch Radisson Rewards Americas—our enhanced loyalty program—dedicated to members who book travel in the Americas. Members who book outside the Americas will be rewarded by Radisson Rewards.
Look out for our next communication in April with more details to make the most of your membership, including a simplified, more rewarding redemption experience. LEARN MORE
Here's what you need to know
Where should I book my hotel stays? Starting today, you’ll find the best member rates at hundreds of hotels in the United States, Canada, Latin America, and the Caribbean at RadissonHotelsAmericas.com or on the recently updated Radisson Hotels Americas mobile app. If you don’t have the mobile app, download now.
If you are looking to book a hotel outside of the Americas, visit RadissonHotels.com or download the new Radisson Hotels mobile app here.
Is anything changing with my Radisson Rewards membership? Not today! In June, your membership, benefits and point balance will automatically transition to the Radisson Rewards Americas program. You'll continue to earn and redeem rewards just like you already have been doing at our hotels throughout the United States, Canada, Latin America and the Caribbean.
However, you will need to take additional steps to earn and redeem for hotel stays in Europe, the Middle East, Africa, and Asia Pacific. Stay tuned for more information.
Also a link to FAQs:
https://www.radissonhotelsamericas.c...-RW7oJtJIAQrDg
