Originally Posted by Yul_voyager

Well, the explanation was more complicated as I though first. They said, as the 1K and the 2Q room was not as the same price, and both were standard room, my "Double room" standard couldn't be consider as the same room. If the 1K and the 2Q were at the same price, it would have been ok
Even if I booked the 1K, which was the cheapest room, and he confirmed later that if I book the "Double room" on olotels, I will get a 1K City view (but the claim was still denied).

Another try on another hotel, Radisson Admiral Harbourfront in Toronto, I found a BRG at 99$ instead of 220$ on Radisson.com, same description this time.
BRG denied because, the third party website bills in euro. Even if the site quote in CAD, they found in the t&c that this is just for information and they actually bills in euro. A website with which I did many claim without any issue with SPG...

If CC cannot afford a fair BRG, maybe they could stop to give the additional 25% and be honest with their costumer...

Originally Posted by Rusell

You need to ring the hotel directly to ask them what their standard room is..

Originally Posted by highman123

Did I miss something? Since when did CC become the stingiest BRG around - they used to be fantastic.

They require the same currency for comparison - was that always the case?

And now they denied me on a flexible rate comparison where the cancellation terms are 22 hours off for a stay that is a month away from now. Is this normal with CC now?

Although we did find the rate you have mentioned, we have found the
cancellation policies are different.

Our cancellation policy states you can cancel by 4 PM (Hotel Time) on
the day of arrival, and there is no penalty.

The cancellation policy on www.kayak.com states: Free cancellation
before 6:00 pm local hotel time on Sat Mar 16 2013.

Originally Posted by Yul_voyager

Normal I guess... Insulting for sure.

You have a valid claim if :
- room are described with exactly the same term (I imagine they would deny a "1K Citiview" against a "Standard Cityview King bed")
- cancellation deadline is exactly the same (maybe they will try to put a 6.03PM cancellation deadline on their website)
- same currency, even if the quotes are in different currency they will look into the t&c to be sure in which currency the 3rd party site will charge
- you don't have to register, because the "general public" is not able to enter a e-mail address and a password in the same page they do their reservation
- probably other loopholes I haven't imagined yet...

Originally Posted by highman123

Too bad - CC was such a great new player last year.

Originally Posted by highman123

I hope someone can make it work!

Originally Posted by UpgradeMe

You might want to make the link work first.

Originally Posted by luitje

Need advise. I have booked Radisson in London (2 standards for 8 nights each, flexible rate) only to find out an hour later there was a better deal (same rooms, same rate terms) on booking.com. To stay on a safe side I have booked the second offer as well and then filed my case with Radisson.
Two days later I got a response from Radisson Customer service denying my claim on the ground the rate I booked was no longer available from booking.com (surprising, huh?).
Shall I challenge them again (and I am happy to send them details of my standing booking at booking.com) or will that be just a waste of everyone's time and I shall simply cancel my direct booking and go with the cheaper option?

Originally Posted by Yul_voyager

You can try to send evidence the rate was there... For the 20% off and the fact the reservation earn points, it worth a shot.