Originally Posted by
highman123
Did I miss something? Since when did CC become the stingiest BRG around - they used to be fantastic.
They require the same currency for comparison - was that always the case?
And now they denied me on a flexible rate comparison where the cancellation terms are 22 hours off for a stay that is a month away from now. Is this normal with CC now?
Although we did find the rate you have mentioned, we have found the
cancellation policies are different.
Our cancellation policy states you can cancel by 4 PM (Hotel Time) on
the day of arrival, and there is no penalty.
The cancellation policy on www.kayak.com states: Free cancellation
before 6:00 pm local hotel time on Sat Mar 16 2013.
Normal I guess... Insulting for sure.
You have a valid claim if :
- room are described with exactly the same term (I imagine they would deny a "1K Citiview" against a "Standard Cityview King bed")
- cancellation deadline is exactly the same (maybe they will try to put a 6.03PM cancellation deadline on their website)
- same currency, even if the quotes are in different currency they will look into the t&c to be sure in which currency the 3rd party site will charge
- you don't have to register, because the "general public" is not able to enter a e-mail address and a password in the same page they do their reservation
- probably other loopholes I haven't imagined yet...