Covid-19: Book with Confidence QR Policy

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Old Apr 6, 21, 4:24 am   -   Wikipost
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Travel With Confidence Policy replaced by new 'Extending Our Commitment' policy as of Oct 1st 2020.

Important: Read the disclaimers and changes below before reading the policy.

Latest update - March 20th 2021 (V2.5): PDF Version Web Version

Tracked Changes for V2.5

Summary of EOC Offering
  • Ticketed and travel date amended
Guidelines For Changing Ticketed Segments Changed to UN Status or TK Status Resulting In Misconnection
  • Additional scenario added on ticketed segment(s) changed from UN status to new TK segment
Guidelines For Passengers Travelling To LHR/MAN Impacted By UK Government Travel Restrictions For Departures From 19 March 2021
  • Additional clarification made for rebooking on BA and/or mix of QR and BA
  • Now permitted to reroute within the same country as the original origin and/or destination
  • Additional guidelines when rerouting within the same country as the original origin and/or destination
Refund To Original Form Of Payment
  • Additional scenario added on ticketed segment(s) changed from UN status to new TK segment
Frequently Asked Questions (FAQs)
  • Amendment made on ancillaries
  • New FAQ on COVID-19 RT-PCR test
Disclaimers:
  • The version of the policy at the time of change applies.*
  • This document was made for viewing by travel agents, not passengers.
  • You must call in to make the changes to your ticket since fees are waived manually. Using the buttons in MMB will cause fees/penalties to be charged as stated in the fare rules of your ticket.
  • This policy is in addition to the fare rules of your ticket.
  • Conditions of Carriage still apply.
  • Changes have to be made at least 3 hours before departure time, otherwise you will be counted as no-show.
  • It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
*You are welcome to pursue legal action with QR and prove this wrong. We are merely warning you what will happen when you call in and perform a change.

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Old Mar 6, 20, 7:17 am
  #1  
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Join Date: Feb 2018
Location: Brooklyn, NYC
Programs: DL Diamond Medallion, QR PC Platinum
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Covid-19: Book with Confidence QR Policy

https://www.qatarairways.com/en/pres...32000000001105

Can anyone confirm if this policy is indeed true and one can change their itinerary free of charge? If so, this would be quite a boon and better than many western carrier’s polices
Sisyphus1carus and kaffir76 like this.
fender5787 is offline  
Old Mar 6, 20, 7:39 am
  #2  
Moderator: Lufthansa Miles & More, External Miles & Points Resources
 
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Commercial Policy on all Tickets

Qatar Airways recognises that some passengers may wish to alter their existing travel plans in light of COVID-19 (coronavirus). We have altered our commercial policy accordingly in order to provide maximum flexibility and peace of mind to our customers.

Passengers travelling with Qatar Airways up to 30 June 2020 can now change their travel plans free of charge by altering their booking dates or opting to receive a travel voucher up to three days prior to departure.

Fees for booking alterations will be waived if reservations are changed at least three days before departure. Fare differences may apply. The travel voucher can be used for future travel with Qatar Airways, valid for one year from its issuance date. Penalties will be waived if cancellations are submitted at least three days before departure.

This policy is valid for all Qatar Airways flights and those of its codeshare and interline partners booked as published fares, either directly from or through travel agents.

Lufthansa announced a similar policy today, so one would assume that other 'western carriers' will follow. I'm curious if the 'travel voucher' they plan to issue is valid for any ticket on QR, or bound to the route.
oliver2002 is offline  
Old Mar 6, 20, 8:10 am
  #3  
 
Join Date: Feb 2012
Location: PVG
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I tried to cancel a booking I have online that would qualify but they still charge me the cancelation fee, I think people will have to call as their IT can't probably issue a voucher automatically when passenger choose to cancel
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Old Mar 6, 20, 8:21 am
  #4  
 
Join Date: Apr 2010
Posts: 69
I've been holding off on cancelling an upcoming series of flights, waiting for an announcement like this. I'll definitely be taking advantage of the offer to rebook.

I'm sure their call centers will be busy...
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Old Mar 6, 20, 9:04 am
  #5  
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Join Date: Feb 2018
Location: Brooklyn, NYC
Programs: DL Diamond Medallion, QR PC Platinum
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So I was able to change a booking by calling their US number; pretty easy, but needless to say if there’s a fare difference you still have to pay that. Of note though, according to the CS rep, apparently as long as this policy is valid and in play, one should be able to change their tickets as many times as one wants. This is pretty awesome as most carriers have only been offering one time change fee waivers and this essentially turns any ticket for flights before June 30th into a flex ticket, provided the policy is active. Color me surprised, but this is a pretty awesome policy QR. Kudos!
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Old Mar 6, 20, 10:22 am
  #6  
 
Join Date: Jan 2020
Posts: 29
This is awesome. I've been hoping for something like this. Took QR long enough but better late than never!
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Old Mar 6, 20, 11:28 am
  #7  
 
Join Date: Dec 2009
Posts: 1,985
Do we think this policy will be around for a while?

Our trip is in four weeks and I'd like to wait as long as possible.
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Old Mar 6, 20, 11:30 am
  #8  
 
Join Date: Dec 2009
Posts: 1,985
Slightly confused - if you cancel do you get your money back or a travel voucher? Or do you choose which option?
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Old Mar 6, 20, 11:53 am
  #9  
 
Join Date: Sep 2015
Posts: 793
Originally Posted by Dan1113 View Post
Slightly confused - if you cancel do you get your money back or a travel voucher? Or do you choose which option?
It looks like you get a voucher to the value of your ticket to use against a new booking in the next 12 months. I suspect they would say it's a gesture of goodwill to allow flexible travel arrangements under the circumstances.

I'll need to call them tomorrow. Unless anyone has heard that you can make the changes online and then claim the change fees back later?
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Old Mar 6, 20, 2:41 pm
  #10  
 
Join Date: Dec 2009
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Originally Posted by Johnnieboy View Post
It looks like you get a voucher to the value of your ticket to use against a new booking in the next 12 months. I suspect they would say it's a gesture of goodwill to allow flexible travel arrangements under the circumstances.

I'll need to call them tomorrow. Unless anyone has heard that you can make the changes online and then claim the change fees back later?
That's how I read it too but this line implies free cancellation?

Penalties will be waived if cancellations are submitted at least three days before departure.
I guess the voucher has to be spent within a year, but you could book in say, seven months, for a flight 11 months later, right?
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Old Mar 6, 20, 3:03 pm
  #11  
 
Join Date: May 2001
Posts: 4,495
If anyone gets clarification on the refund policy please would you post here. On the face of it there appears to only be a travel voucher option for outright cancellation but the "Penalties will be waived if cancellations are submitted at least three days before departure." statement possibly means refunds are an option.
worldtrav is offline  
Old Mar 6, 20, 3:14 pm
  #12  
 
Join Date: Jan 2020
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Originally Posted by worldtrav View Post
If anyone gets clarification on the refund policy please would you post here. On the face of it there appears to only be a travel voucher option for outright cancellation but the "Penalties will be waived if cancellations are submitted at least three days before departure." statement possibly means refunds are an option.
On the app when I cancel to seek a refund (without proceeding) it still says a fee will be charged.
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Old Mar 6, 20, 3:17 pm
  #13  
 
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Originally Posted by worldtrav View Post
If anyone gets clarification on the refund policy please would you post here. On the face of it there appears to only be a travel voucher option for outright cancellation but the "Penalties will be waived if cancellations are submitted at least three days before departure." statement possibly means refunds are an option.
In my interpretation, the amount of the voucher will equal the fare paid, rather than having the penalty amount deducted.
ubiest is offline  
Old Mar 6, 20, 3:19 pm
  #14  
 
Join Date: Jan 2020
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What if the new flights are cheaper than the original booking?
flynz is offline  
Old Mar 6, 20, 3:46 pm
  #15  
 
Join Date: Jul 2012
Posts: 1,655
Does the voucher value have to be used in full for one booking, or can it be spread over several bookings over time? Asking because > 90% of the cost of my ticket is refundable and the refund would be fully-flexible and not time-limited for reuse.
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