Covid-19: Book with Confidence QR Policy

    Hide Wikipost
Old Jul 6, 20, 4:36 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: msm2000uk
Wiki Link
Passenger Guidelines for the Travel with Confidence offer can be found in this PDF- https://www.qatarairways.com/content...0-%20Trade.pdf

Policy updated as of 30th June 2020, new version 1.7.2 available at https://www.qatarairways.com/content...0-%20Trade.pdf

You are urged to read the document carefully, to ensure you understand the rules on ticket changes and charges (where applicable)


Print Wikipost

Old Mar 6, 20, 7:17 am
  #1  
Original Poster
 
Join Date: Feb 2018
Location: Brooklyn, NYC
Programs: DL Diamond Medallion, QR PC Platinum
Posts: 270
Covid-19: Book with Confidence QR Policy

https://www.qatarairways.com/en/pres...32000000001105

Can anyone confirm if this policy is indeed true and one can change their itinerary free of charge? If so, this would be quite a boon and better than many western carrier’s polices
Sisyphus1carus and kaffir76 like this.
fender5787 is offline  
Old Mar 6, 20, 7:39 am
  #2  
Moderator: Lufthansa Miles & More, External Miles & Points Resources
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 38,836
Commercial Policy on all Tickets

Qatar Airways recognises that some passengers may wish to alter their existing travel plans in light of COVID-19 (coronavirus). We have altered our commercial policy accordingly in order to provide maximum flexibility and peace of mind to our customers.

Passengers travelling with Qatar Airways up to 30 June 2020 can now change their travel plans free of charge by altering their booking dates or opting to receive a travel voucher up to three days prior to departure.

Fees for booking alterations will be waived if reservations are changed at least three days before departure. Fare differences may apply. The travel voucher can be used for future travel with Qatar Airways, valid for one year from its issuance date. Penalties will be waived if cancellations are submitted at least three days before departure.

This policy is valid for all Qatar Airways flights and those of its codeshare and interline partners booked as published fares, either directly from or through travel agents.

Lufthansa announced a similar policy today, so one would assume that other 'western carriers' will follow. I'm curious if the 'travel voucher' they plan to issue is valid for any ticket on QR, or bound to the route.
oliver2002 is offline  
Old Mar 6, 20, 8:10 am
  #3  
 
Join Date: Feb 2012
Location: PVG
Programs: BA Gold, TK E+, ex AA EXP
Posts: 501
I tried to cancel a booking I have online that would qualify but they still charge me the cancelation fee, I think people will have to call as their IT can't probably issue a voucher automatically when passenger choose to cancel
pvgman is offline  
Old Mar 6, 20, 8:21 am
  #4  
 
Join Date: Apr 2010
Posts: 63
I've been holding off on cancelling an upcoming series of flights, waiting for an announcement like this. I'll definitely be taking advantage of the offer to rebook.

I'm sure their call centers will be busy...
gregorio1 is offline  
Old Mar 6, 20, 9:04 am
  #5  
Original Poster
 
Join Date: Feb 2018
Location: Brooklyn, NYC
Programs: DL Diamond Medallion, QR PC Platinum
Posts: 270
So I was able to change a booking by calling their US number; pretty easy, but needless to say if there’s a fare difference you still have to pay that. Of note though, according to the CS rep, apparently as long as this policy is valid and in play, one should be able to change their tickets as many times as one wants. This is pretty awesome as most carriers have only been offering one time change fee waivers and this essentially turns any ticket for flights before June 30th into a flex ticket, provided the policy is active. Color me surprised, but this is a pretty awesome policy QR. Kudos!
palmanfr likes this.
fender5787 is offline  
Old Mar 6, 20, 10:22 am
  #6  
 
Join Date: Jan 2020
Posts: 29
This is awesome. I've been hoping for something like this. Took QR long enough but better late than never!
flynz is offline  
Old Mar 6, 20, 11:28 am
  #7  
 
Join Date: Dec 2009
Posts: 1,367
Do we think this policy will be around for a while?

Our trip is in four weeks and I'd like to wait as long as possible.
Dan1113 is offline  
Old Mar 6, 20, 11:30 am
  #8  
 
Join Date: Dec 2009
Posts: 1,367
Slightly confused - if you cancel do you get your money back or a travel voucher? Or do you choose which option?
Dan1113 is offline  
Old Mar 6, 20, 11:53 am
  #9  
 
Join Date: Sep 2015
Posts: 731
Originally Posted by Dan1113 View Post
Slightly confused - if you cancel do you get your money back or a travel voucher? Or do you choose which option?
It looks like you get a voucher to the value of your ticket to use against a new booking in the next 12 months. I suspect they would say it's a gesture of goodwill to allow flexible travel arrangements under the circumstances.

I'll need to call them tomorrow. Unless anyone has heard that you can make the changes online and then claim the change fees back later?
Johnnieboy is offline  
Old Mar 6, 20, 2:41 pm
  #10  
 
Join Date: Dec 2009
Posts: 1,367
Originally Posted by Johnnieboy View Post
It looks like you get a voucher to the value of your ticket to use against a new booking in the next 12 months. I suspect they would say it's a gesture of goodwill to allow flexible travel arrangements under the circumstances.

I'll need to call them tomorrow. Unless anyone has heard that you can make the changes online and then claim the change fees back later?
That's how I read it too but this line implies free cancellation?

Penalties will be waived if cancellations are submitted at least three days before departure.
I guess the voucher has to be spent within a year, but you could book in say, seven months, for a flight 11 months later, right?
Dan1113 is offline  
Old Mar 6, 20, 3:03 pm
  #11  
 
Join Date: May 2001
Posts: 4,382
If anyone gets clarification on the refund policy please would you post here. On the face of it there appears to only be a travel voucher option for outright cancellation but the "Penalties will be waived if cancellations are submitted at least three days before departure." statement possibly means refunds are an option.
worldtrav is offline  
Old Mar 6, 20, 3:14 pm
  #12  
 
Join Date: Jan 2020
Posts: 29
Originally Posted by worldtrav View Post
If anyone gets clarification on the refund policy please would you post here. On the face of it there appears to only be a travel voucher option for outright cancellation but the "Penalties will be waived if cancellations are submitted at least three days before departure." statement possibly means refunds are an option.
On the app when I cancel to seek a refund (without proceeding) it still says a fee will be charged.
flynz is offline  
Old Mar 6, 20, 3:17 pm
  #13  
 
Join Date: Mar 2017
Location: BCN
Programs: BA GGL, IB, LH, IHG Gold
Posts: 462
Originally Posted by worldtrav View Post
If anyone gets clarification on the refund policy please would you post here. On the face of it there appears to only be a travel voucher option for outright cancellation but the "Penalties will be waived if cancellations are submitted at least three days before departure." statement possibly means refunds are an option.
In my interpretation, the amount of the voucher will equal the fare paid, rather than having the penalty amount deducted.
ubiest is offline  
Old Mar 6, 20, 3:19 pm
  #14  
 
Join Date: Jan 2020
Posts: 29
What if the new flights are cheaper than the original booking?
flynz is offline  
Old Mar 6, 20, 3:46 pm
  #15  
 
Join Date: Jul 2012
Posts: 1,609
Does the voucher value have to be used in full for one booking, or can it be spread over several bookings over time? Asking because > 90% of the cost of my ticket is refundable and the refund would be fully-flexible and not time-limited for reuse.
FlyingScientist is offline  

Thread Tools
Search this Thread
Search Engine: