Originally Posted by
Dan1113
Slightly confused - if you cancel do you get your money back or a travel voucher? Or do you choose which option?
It looks like you get a voucher to the value of your ticket to use against a new booking in the next 12 months. I suspect they would say it's a gesture of goodwill to allow flexible travel arrangements under the circumstances.
I'll need to call them tomorrow. Unless anyone has heard that you can make the changes online and then claim the change fees back later?