May 14, 2020, 11:57 am
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
Oct 20, 2022, 8:25 pm
#3498
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,555
Your post is hard to understand. DId you call today to refund a flight departing before 1 October (over 2 weeks ago)?
Oct 20, 2022, 8:33 pm
#3499
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,555
Oct 21, 2022, 4:51 am
#3500
Join Date: Nov 2017
Location: Berlin
Programs: BAEC Gold
Posts: 509
I recently tried to change a flight booked in 05/21 under one of their more generous EOC policy's. (did change it once for free to nov22). Parts of the flight BER DOH BKK and return, where already changed and cxl and changed again multiple times by QR (email) without me touching the booking in between. Normally one would think the rules at times of booking would apply (they apply ALWAYS at the customers side of the contract...) But no, now I had two choices, confirm the new flight times (last change under 2h) or get a refund. I did not ask if it would be a full refund, as per original EOC, but even then, for that amount of money you could not book a new flight nowadays.
Oct 23, 2022, 5:51 am
#3501
Join Date: May 2021
Posts: 2,155
It is a bit of a shock to the system to be back to the normal rules after 2+ years, but those rules were still always part of the ticket contract, QR just chose to waive some of them for a while.
Oct 23, 2022, 1:47 pm
#3502
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
I recently tried to change a flight booked in 05/21 under one of their more generous EOC policy's. (did change it once for free to nov22). Parts of the flight BER DOH BKK and return, where already changed and cxl and changed again multiple times by QR (email) without me touching the booking in between. Normally one would think the rules at times of booking would apply (they apply ALWAYS at the customers side of the contract...) But no, now I had two choices, confirm the new flight times (last change under 2h) or get a refund. I did not ask if it would be a full refund, as per original EOC, but even then, for that amount of money you could not book a new flight nowadays.
Oct 30, 2022, 12:55 pm
#3504
Join Date: Jul 2017
Programs: SE+, OWS
Posts: 372
Oct 31, 2022, 6:00 am
#3505
Join Date: Nov 2017
Location: Berlin
Programs: BAEC Gold
Posts: 509
Thank you fridgy and everyone here: The agent first said they might only be changing my flight to another qsuite flight but will ask her supervisor. She got the OK and I could basically change everything, but was only interested in another date for my return flight. Surprised it was relatively easy, especially since the return is during the FIFA WC. But I also checked flight availability in my booking class beforehand (expertflyer) and gave her some options.
Compared to my and others sometimes not sooo perfect ground experiences with QR, this was perfect!
Compared to my and others sometimes not sooo perfect ground experiences with QR, this was perfect!
Oct 31, 2022, 6:29 am
#3506
Join Date: Jul 2017
Programs: SE+, OWS
Posts: 372
anyone fighting with QR on refund based on Covid policy? - I booked DOH-MNL return ticket, i flew the first half and wanted to refund the rest of the ticket, the agent calculated and confirmed exactly the half of the price on the phone, but I just recieved a refund of a few dollars (based on fare rules)... Any ideas what is happening and how to solve this?
Oct 31, 2022, 6:40 am
#3507
Join Date: May 2021
Posts: 2,155
anyone fighting with QR on refund based on Covid policy? - I booked DOH-MNL return ticket, i flew the first half and wanted to refund the rest of the ticket, the agent calculated and confirmed exactly the half of the price on the phone, but I just recieved a refund of a few dollars (based on fare rules)... Any ideas what is happening and how to solve this?
Oct 31, 2022, 6:43 am
#3508
Join Date: Jul 2017
Programs: SE+, OWS
Posts: 372
on 27th of Sep and i requested a refund on 23rd of september. Everything was confirmed on the phone with the agent... I tried to call QR and they "filed a complaint" but I am kinda worried whats gonna happen... So if anyone has similar experience, id love to know the outcome.
Oct 31, 2022, 6:59 am
#3509
Join Date: May 2021
Posts: 2,155
on 27th of Sep and i requested a refund on 23rd of september. Everything was confirmed on the phone with the agent... I tried to call QR and they "filed a complaint" but I am kinda worried whats gonna happen... So if anyone has similar experience, id love to know the outcome.
It's worth querying, and if there is a copy of the pre 30 Sep rules floating quoting that.