hotwingz

Yesterday I flew (at least I wanted to) FRA - DOH - SGN. I then had booked a separate flight on a separate airline to SIN a few hours after scheduled arrivel in SGN. I just wanted to fly to SGN to collect the globetrotter badge.

Sure enough - due to some technical problems with the door - the plane departed Frankfurt late, so I missed my 1hr15 connection in DOH.
QR first wanted to book me on next days flight to SGN (and offered me hotel, food + transport), but I could convince them to fly me directly to SIN a few hours later.

I have two questions now:
1) Had I accepted their suggestion to fly to SGN a day later, I would have qualified for EU251 compensation - do I still qualify for some kind of compensation after having changed the final destination of the QR ticket?

2) Checking my Privilege Club account, I realized Qmiles posted for FRA-DOH and DOH-SIN - thus no bonus miles and no globetrotter badge.
Shouldn't I be eligable to receive the miles for my intended travel instead? (thus including the bonus miles + badge)

I appreciate any comments on how to precede with this matter

purple1addict

1) Debatable whether you would have been given EU compensation to be honest as QR (rightly or wrongly) would have said the flight departing the EU was less than 3 hours delayed. They may throw some qmiles at you for the trouble if you ask though.

2) I would email with a copy of your original booking and request "Original Routing Credit" for the qmiles and Globetrotter promotion. I think you are the first on this forum to have reported this situation, so there is no precedent, but I would expect QR to manually adjust your earnings in line with your original booking.

Please come back and let us know what happens!

impeymac

I recently flew LHR-DOH-MCT with a 1h 25m connection in Doha. A late departure in LHR (a passenger on the wrong flight (!!!) followed by tech failures) meant I missed the connection & had to spend 6 hours in Doha.

I contacted QR asking for an explanation & some Qmiles compensation (pretty please) & received a personal response containing the usual fob-offs. Wasn't a happy bunny but worse things happen at sea.

purple1addict

Pretty poor response from QR here At the very least I would have expected them to offer some qmiles.

kelix

We recently had a 4 hour delay after the pilot discovered technical issues during take off.

After spending 30mins on the tarmac the engineering crew said the plane would need to be repaired and couldn’t fly. As a result we were delayed and remained in the terminal (myself, wife and child) and ended up departing at 6:10am instead of 2:15am.

As we have travel delay insurance ill need a letter from Qatar airways acknowledging this delay occurred on that date.. does anyone know where I can get this done or the process?

David_DLI

Try this:

http://www.qatarairways.com/qa/en/tell-us.page

kelix

Cheers mate! they were super fast at replying with what i needed.

David_DLI

Glad that it worked for you, my experience with QR CS is like what you experienced. I am aware there are many horror stories about things going wrong for other forum members, but happily so far I can't complain.

hotwingz

To report back to you:

I sent them an email asking to credit my original routing and - as expected by you - they manually adjusted the Qmiles. In the end very hassle free and just took a few days to get done, so no big deal.

With regard to the EU compensation, I haven't gotten any reply yet, but assume it will be a longer discussion and then maybe some miles as a 'guesture of goodwill'

purple1addict

Thanks for the update. Great to hear your qmiles were credited without any issues

mpkz

How PC does upgrades:
Member makes request online. PC checks availability. PC almost always turns down member, citing no availability. Member calls Doha, PC "waitlists" upgrade and asks revenue management if there is space. Tells member to call back. Member calls back, gets upgrade.

How PC should do upgrades:
Member makes request online. PC checks availability. If none, PC checks whether revenue management can make some available.

jrobin

I did not experience the five-star treatment when requesting a ticket reissue. I was in Doha a few days ago having flown CAI-DOH late evening as the first sector of an LONE3, scheduled to continue DOH-ORD after about 9 hours overnight.

I decided I would prefer to fly DOH-JFK, partly to experience a change from the 777's I had been flying with QR. I was happy to pay any rerouting fee.

I called AA first to ensure they were OK with changing the AA flights following the QR sector. An AA staff person modified their consequent flights in the booking and added the DOH-JFK sector, having checked for L-availability. She would also have replaced the DOH-ORD sector with DOH-JFK and reissued the ticket if I were not already checked in (the QR staff in CAI had checked me in for the DOH-ORD sector also).

The AA person suggested I go to the gate for DOH-JFK, as AA gate staff can make changes and reissue tickets; this ticket was on QR ticket stock, so she expected that QR staff would be able to reissue the ticket and get me on my way.
However, QR gate staff said I needed go to the QR service desk.
The QR service desk said they could not reissue a ticket either, but the ticket desk outside security near check-in might be able to.
However, if I went there, it was unlikely I would be able to get back through security before flight boarding.
I asked if the transfer desk (also outside security but to me not as far) might be able to handle the change, but the service desk staff did not think they could reissue a ticket either.

The service desk were fairly confident that the downtown office could handle it when they opened in the morning, but the flight would have been long gone by then.

Both travel agents and the AA staff I talked with could not see why QR was having such a problem reissuing a ticket on their ticket stock.

How should I have handled this request for a ticket reissue in a way that might have had some success? Should I have called QR reservations?

Dr. HFH

This type of segregation of tasks is not unusual on this side of the world. For example, at BKK, PG, TG and WE checkin desks cannot do anything other than check you in (and check bags). Any type of ticket change or payment (even for overweight bag charge) must be done in an office in a different part of the airport. In the case of PG, the office is three floors up. Very different from AA, where you can do pretty much anything you need to at the checkin desks.

toz100

As long as your flights are on one booking (PNR) the EU court ruled that it is the delay to your final destination which counts and not just the delay of the EU outbound flight. It might be however that you need to be ready to go to court or at least file your claims by a lawyer before the airline gives in.

jrobin

My issue is that I was unable to get a clear answer as to how I would be able to get a ticket reissued in DOH if I needed to again.
Would telephone reservations be a likely better route? (They once changed a date for me with little drama.)
If I had been told clearly that a ticketing office outside security could do it, I might have decided to chance it and go there, but I did not get a clear answer at the service desk.
I hoped someone here might know.