SYD transfer - QF has lost the plot
#76
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The reason QF can and does do this is purely a function of its market monopoly and the ability to apply a "third line forcing" practice that is ably assisted by MIG. QF has an extensive domestic network and the lion's share of business and leisure customers needing to connect. There are really only two truly international gateways in Australia which means someone flying internationally with a domestic transfer gets herded into where QF wants them. Want the convenience of interlining your baggage, sure these are the carriers we will do it for and for this price.
QF is not the only domestic carrier in Australia and why should QF be liable if bags go astray on a long trip if their only involvement is a short hop on a completely separate purchase
#77
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If its a Domestic-International connection then a pax even on an all QF itin would need to visit landside to clear outbound immigration.
#78
Moderator: Asiana & Qantas Frequent Flyer




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Depends on how you look at it. Basically all airlines in ANZ don't offer this service (anymore). And even outside the region you find airlines who don't, from a full service carrier like British Aeroflot to a Ryanair.
#79




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That said, we have to take out discount carriers as they will not even through check bags on their own services. They do not wish to deal with onward transfer of luggage. period.
But in my experience, the following will interline if you can show two itineraries and even better if you have the printed online BP for the two segments.
EMEA: All except BA, and I think I IB is also dragged in.
Americas: All majors
Asia: All majors
ANZ: well, well, well...
Of course every now and then you come across the 'too lazy to be bothered' but from multiple touch points of multiple airlines and as someone who typically puts together separate trips I only encounter this sillyness in ANZ and with BA.
As I said, I think it is quite interesting that SK went down this path, only 6 months later to turn it around into an advertising point against BA, esp. as BA started moving more into Scandinavia.
#80
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This is incorrect, both AirAsia and Jet* now provides 'through connections' when booked on the same PNR. There are strict conditions, and this is not applicable to all routings - but is an important part of the present strategy to feed to regional asian destinations following longhaul - eg AKL-SIN-XXX on J* and CHC-KUL-XXX on Air Asia.
#81
Join Date: Feb 2007
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QF is also offering a Gate Check service or "Premium Hand Luggage" for the Dash 8's. Just get the tag from the gate agent, attach it to the bag, leave the bag at the steps onto the aircraft and collect the bag when you step off. No need to go landside at all.
#82
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I'd like to close this thread out from my point of view with my final coments.
For the 12 months ended 30 June 2011, I flew 98 international flights in J and F with flight times between 5 and 11 hours. This has been my pattern for a few decades (since 1987) & likely to continue for at least another decade or two.
I do try to limit my frequent flyer programmes, but even with the best of intentions I do end up being top tier in several.
It might be difficult to say that I'm not an experienced flyer.
Only this once have I encountered such nonsense with QF MEL-SYD transfer & I'm genuinely surprised that this forum is so insular in their collective vehemence.
I shan't post here again, I'm clearly not in this forum's class.
For the 12 months ended 30 June 2011, I flew 98 international flights in J and F with flight times between 5 and 11 hours. This has been my pattern for a few decades (since 1987) & likely to continue for at least another decade or two.
I do try to limit my frequent flyer programmes, but even with the best of intentions I do end up being top tier in several.
It might be difficult to say that I'm not an experienced flyer.
Only this once have I encountered such nonsense with QF MEL-SYD transfer & I'm genuinely surprised that this forum is so insular in their collective vehemence.
I shan't post here again, I'm clearly not in this forum's class.
#83
Join Date: Feb 2010
Posts: 1,857
There are several international gateways depending on where you want to go to and airline travelling on. Sydney may be the busiest, but Melbourne, Brisbane, Perth and even Adelaide can be used for international departures.
QF is not the only domestic carrier in Australia and why should QF be liable if bags go astray on a long trip if their only involvement is a short hop on a completely separate purchase
QF is not the only domestic carrier in Australia and why should QF be liable if bags go astray on a long trip if their only involvement is a short hop on a completely separate purchase
#84




Join Date: Dec 2006
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Programs: AA Now dirt, BA Silver soon dirt EX NW IGE. EX BA Gold EX AA EXP x9. SQ Gold
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I'd like to close this thread out from my point of view with my final coments.
For the 12 months ended 30 June 2011, I flew 98 international flights in J and F with flight times between 5 and 11 hours. This has been my pattern for a few decades (since 1987) & likely to continue for at least another decade or two.
I do try to limit my frequent flyer programmes, but even with the best of intentions I do end up being top tier in several.
It might be difficult to say that I'm not an experienced flyer.
Only this once have I encountered such nonsense with QF MEL-SYD transfer & I'm genuinely surprised that this forum is so insular in their collective vehemence.
I shan't post here again, I'm clearly not in this forum's class.
For the 12 months ended 30 June 2011, I flew 98 international flights in J and F with flight times between 5 and 11 hours. This has been my pattern for a few decades (since 1987) & likely to continue for at least another decade or two.
I do try to limit my frequent flyer programmes, but even with the best of intentions I do end up being top tier in several.
It might be difficult to say that I'm not an experienced flyer.
Only this once have I encountered such nonsense with QF MEL-SYD transfer & I'm genuinely surprised that this forum is so insular in their collective vehemence.
I shan't post here again, I'm clearly not in this forum's class.
Qantas is on a slippery slope towards mediocrity.
We could learn much from gaia's about flying in premium class.
One might say he was flamed.
#85
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I'd like to close this thread out from my point of view with my final coments.
For the 12 months ended 30 June 2011, I flew 98 international flights in J and F with flight times between 5 and 11 hours. This has been my pattern for a few decades (since 1987) & likely to continue for at least another decade or two.
I do try to limit my frequent flyer programmes, but even with the best of intentions I do end up being top tier in several.
It might be difficult to say that I'm not an experienced flyer.
Only this once have I encountered such nonsense with QF MEL-SYD transfer & I'm genuinely surprised that this forum is so insular in their collective vehemence.
I shan't post here again, I'm clearly not in this forum's class.
For the 12 months ended 30 June 2011, I flew 98 international flights in J and F with flight times between 5 and 11 hours. This has been my pattern for a few decades (since 1987) & likely to continue for at least another decade or two.
I do try to limit my frequent flyer programmes, but even with the best of intentions I do end up being top tier in several.
It might be difficult to say that I'm not an experienced flyer.
Only this once have I encountered such nonsense with QF MEL-SYD transfer & I'm genuinely surprised that this forum is so insular in their collective vehemence.
I shan't post here again, I'm clearly not in this forum's class.
So what if Gaia was given an interline once and then went back the next time and 'but you did it last time'?
With 98 flights QF should be going above and beyond to keep his business.
If QF cannot even do this for this CIP, I wouldn't be holding my breath that the new super platinum level is going to offer anyone anything special.
Sure QF has rules, and these are published. But those rules are not law, and can be adjusted based on individual circumstances.
I quite agree, if you are bronze/silver or gold FF on a $69 fare MEL-SYD then QF doesn't need to spend money on you to interline your baggage. but if you are a Plat or the new Plat 1 then it is perhaps not the best business sense for them not to.
QF is not a government department. They don't need to treat everyone the same.
Last edited by LHR/MEL/Europe FF; Jul 21, 2011 at 12:52 pm
#86
Moderator: Asiana & Qantas Frequent Flyer




Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF LTG / P1 , LH LT SEN / HON, OZ LT Diamond +, Marriott LT PT, HH Diamond,
Posts: 15,157
I'd like to close this thread out from my point of view with my final coments.
For the 12 months ended 30 June 2011, I flew 98 international flights in J and F with flight times between 5 and 11 hours. This has been my pattern for a few decades (since 1987) & likely to continue for at least another decade or two.
I do try to limit my frequent flyer programmes, but even with the best of intentions I do end up being top tier in several.
It might be difficult to say that I'm not an experienced flyer.
Only this once have I encountered such nonsense with QF MEL-SYD transfer & I'm genuinely surprised that this forum is so insular in their collective vehemence.
I shan't post here again, I'm clearly not in this forum's class.
For the 12 months ended 30 June 2011, I flew 98 international flights in J and F with flight times between 5 and 11 hours. This has been my pattern for a few decades (since 1987) & likely to continue for at least another decade or two.
I do try to limit my frequent flyer programmes, but even with the best of intentions I do end up being top tier in several.
It might be difficult to say that I'm not an experienced flyer.
Only this once have I encountered such nonsense with QF MEL-SYD transfer & I'm genuinely surprised that this forum is so insular in their collective vehemence.
I shan't post here again, I'm clearly not in this forum's class.
- QF just followed its policy and you contributed to this problem by booking full fare flights on two tickets (don't get upset, stay with me for a second). Putting connecting flights on two tickets is something one should try to avoid unless the price difference is substantial.
- However, I think almost everybody here agrees that no matter whether QF followed its policy or not, its the policy which is the actual problem. QF not checking the bags through is just bad no matter which class you fly or status you have. A premium airline needs to deliver premium service. Yes, you could have avoided the problem but the culprit here is QF's policy.
#87
Moderator: Asiana & Qantas Frequent Flyer




Join Date: Dec 2006
Location: STR/SYD/SMF
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What QF needs to do is to change its policy back to where it used to be.
#88
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Join Date: Jan 2002
Posts: 46,145
If the passenger misses the onward flight, I would also not expect QF to pick up costs of hotels or rebooking
QF does provide an exception to this where the onward journey is on a OW carrier, but I don't see why they should provide the benefit when going on an unrelated competitor. The OP could have flown BA or QF in any class to BKK and received the benefit or bought a through ticket
It is nice when an airline does an through baggage connection and had it done recently connecting from EK F to a BA Club Europe ( which would not happen in reverse), but I had no expectation that they would do it and made sure that I had allowed plenty of time to handle collecting bags and checking in again.
Nice if QF would do it, but the policy is not to do it now and the OP should be ready to expect it in the future
#89
Moderator: Asiana & Qantas Frequent Flyer




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Because it makes commercial sense? The amount of money QF is going to save from a certain percentage of the cost being back charged to them is negligible. It will cost QF a lot more money that other airlines are through checking to them on separate tickets.
But offering this service makes frequent flyers like gaia come back. I haven't done it with QF yet but I have deliberately avoided BA on two ticket itineraries because of the baggage problem.
But offering this service makes frequent flyers like gaia come back. I haven't done it with QF yet but I have deliberately avoided BA on two ticket itineraries because of the baggage problem.
#90




Join Date: Dec 2006
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Qantas has lost the plot
I wouldn't be so negative. In reality, there are two things happening:
- QF just followed its policy and you contributed to this problem by booking full fare flights on two tickets (don't get upset, stay with me for a second). Putting connecting flights on two tickets is something one should try to avoid unless the price difference is substantial.
- However, I think almost everybody here agrees that no matter whether QF followed its policy or not, its the policy which is the actual problem. QF not checking the bags through is just bad no matter which class you fly or status you have. A premium airline needs to deliver premium service. Yes, you could have avoided the problem but the culprit here is QF's policy.
- QF just followed its policy and you contributed to this problem by booking full fare flights on two tickets (don't get upset, stay with me for a second). Putting connecting flights on two tickets is something one should try to avoid unless the price difference is substantial.
- However, I think almost everybody here agrees that no matter whether QF followed its policy or not, its the policy which is the actual problem. QF not checking the bags through is just bad no matter which class you fly or status you have. A premium airline needs to deliver premium service. Yes, you could have avoided the problem but the culprit here is QF's policy.
QF is doing all it can to lose premium customers: Baggage policies such as the above, plus: Eliminating first class on 744's. pushing premium passengers on Jetstar , overpricing the domestic business product etc. No wonder EK, EY, QR are having such success in Australia. Look at the great EK product SYD-AKL and MEL-CHC. 3 class 777 and 380's! compared to 35 inch pitch for business class customers on 737's or 767's.
If QF wants to keep PAYING premium fliers they need to look at the PREMIUM competition. If they want to be Jetstar ok. charge Jetstar prices. Keep Jetstar Jetstar. If Qantas wants Premium passengers Qantas needs to treat premium passengers like GAIA better as would Qantas of a few years ago.
Just 4 years ago I looked forward to a QF flight, now I fly QF only when they are the only alternative.
This thread started with the title" Qantas has lost the plot".
Yes, I agree.
Last edited by 2old4coach; Jul 21, 2011 at 3:47 pm Reason: speeling


